[IMP] live chat: add note for 16.3 command changes

2025-12-13 07:59:10 +07:00 · 2023-07-12 09:03:13 -04:00
1 changed files with 8 additions and 0 deletions
--- a/content/applications/websites/livechat/responses.rst
+++ b/content/applications/websites/livechat/responses.rst
@@ -66,6 +66,10 @@ Create a ticket from a live chat
 If an operator types `/helpdesk` in the chat window, the conversation is used to create a *Helpdesk*
 ticket.

+.. important::
+   In version 16.3, the command to create a new ticket is `/ticket`. This only applies to databases
+   running version 16.3.
+
 After entering the `/helpdesk` command, type a title for the ticket into the chat window, then press
 `Enter`.

@@ -90,6 +94,10 @@ Search for a ticket from a live chat
 If an operator types `/helpdesk_search` in the chat window, they can search through *Helpdesk*
 tickets by ticket number or keyword.

+.. important::
+   In version 16.3, the command to search through *Helpdesk* tickets is `/search_tickets`. This only
+   applies to databases running version 16.3.
+
 After entering the `/helpdesk_search` command, type a keyword or ticket number, then press `Enter`.
 If one or more related tickets are found, a list of links will be generated in the conversation
 window.