[REF] helpdesk: restructure

content/applications/services/helpdesk.rst

@@ -7,6 +7,72 @@
 Helpdesk
 ========
 
+*Odoo Helpdesk* is a customer support ticketing application. Tickets submitted by customers through
+the available channels are assigned to the appropriate team and pipeline.
+
+.. cards::
+
+   .. card:: Getting started
+      :target: helpdesk/overview/getting_started
+      :tag: teams, stages, assignment
+      :large:
+
+      Basic steps to create a Helpdesk team, configure visibility settings, enable automatic
+      assignment, and create pipeline stages.
+
+   .. card:: Service Level Agreements (SLA)
+      :target: helpdesk/overview/sla
+      :tag: sla
+
+      Steps to create and implement Service Level agreements.
+
+   .. card:: Start receiving tickets
+      :target: helpdesk/overview/receiving_tickets
+      :tag: channels, live chat, website forms, email alias
+      :large:
+
+      Overview of the multi-channel options available for customers to submit tickets, and
+      instructions for setup.
+
+   .. card:: Help Center
+      :target: helpdesk/overview/help_center
+      :tag: help center, knowledge, elearning, forum
+      :large:
+
+      Setup and configuration of the Help Center.
+
+   .. card:: Reporting
+      :target: helpdesk/overview/reports
+      :tag: performance analysis
+
+      Tracking trends in performance and identifying areas for improvement.
+
+   .. card:: Customer Ratings
+      :target: helpdesk/overview/ratings
+      :tag: customer ratings, performance
+
+      How to automatically request and track customer ratings on tickets.
+
+   .. card:: After-Sales services
+      :target: helpdesk/overview/receiving_tickets
+      :tag: returns, repairs, field service, coupons, refunds
+      :large:
+
+      Enabling and working with the after-sales services on a Helpdesk team.
+
+   .. card:: Closing tickets
+      :target: helpdesk/advanced/close_tickets
+      :tag: inactive tickets, closing
+
+      The various ways to close tickets once they have been solved.
+
+   .. card:: Track and bill time
+      :target: helpdesk/advanced/track_and_bill
+      :tag: time tracking, time billing
+      :large:
+
+      How to invoice customers for support services.
+
 .. seealso::
    - `Odoo Tutorials: Helpdesk <https://www.odoo.com/slides/helpdesk-51>`_