diff --git a/content/applications/services/helpdesk.rst b/content/applications/services/helpdesk.rst index 905bdfd7e..e995bb3d3 100644 --- a/content/applications/services/helpdesk.rst +++ b/content/applications/services/helpdesk.rst @@ -7,6 +7,72 @@ Helpdesk ======== +*Odoo Helpdesk* is a customer support ticketing application. Tickets submitted by customers through +the available channels are assigned to the appropriate team and pipeline. + +.. cards:: + + .. card:: Getting started + :target: helpdesk/overview/getting_started + :tag: teams, stages, assignment + :large: + + Basic steps to create a Helpdesk team, configure visibility settings, enable automatic + assignment, and create pipeline stages. + + .. card:: Service Level Agreements (SLA) + :target: helpdesk/overview/sla + :tag: sla + + Steps to create and implement Service Level agreements. + + .. card:: Start receiving tickets + :target: helpdesk/overview/receiving_tickets + :tag: channels, live chat, website forms, email alias + :large: + + Overview of the multi-channel options available for customers to submit tickets, and + instructions for setup. + + .. card:: Help Center + :target: helpdesk/overview/help_center + :tag: help center, knowledge, elearning, forum + :large: + + Setup and configuration of the Help Center. + + .. card:: Reporting + :target: helpdesk/overview/reports + :tag: performance analysis + + Tracking trends in performance and identifying areas for improvement. + + .. card:: Customer Ratings + :target: helpdesk/overview/ratings + :tag: customer ratings, performance + + How to automatically request and track customer ratings on tickets. + + .. card:: After-Sales services + :target: helpdesk/overview/receiving_tickets + :tag: returns, repairs, field service, coupons, refunds + :large: + + Enabling and working with the after-sales services on a Helpdesk team. + + .. card:: Closing tickets + :target: helpdesk/advanced/close_tickets + :tag: inactive tickets, closing + + The various ways to close tickets once they have been solved. + + .. card:: Track and bill time + :target: helpdesk/advanced/track_and_bill + :tag: time tracking, time billing + :large: + + How to invoice customers for support services. + .. seealso:: - `Odoo Tutorials: Helpdesk `_