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69 lines
3.6 KiB
Markdown
69 lines
3.6 KiB
Markdown
---
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sidebar_position: 7
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title: "Support & SLAs"
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---
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### Enterprise Support Built for Your Organization
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Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance.
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### Support Capabilities
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#### Dedicated Account Manager
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Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide:
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* **Onboarding Guidance** , Structured support through initial deployment and rollout.
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* **Ongoing Strategy** , Check-ins to ensure your deployment evolves with your needs.
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* **Internal Advocacy** , A direct line to the Open WebUI team who understands your requirements.
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#### Office Hours with Core Engineers
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Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to:
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* **Solve Hard Problems** , Discuss complex technical challenges with the people who know the codebase best.
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* **Roadmap Insight** , Get insight into upcoming features and architectural direction.
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* **Direct Feedback** , Provide input that directly influences product development.
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* **Architecture Review** , Review your deployment architecture with expert guidance.
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#### Communication Channels
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Stay connected with the Open WebUI team through dedicated channels suited to your operational tempo:
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| Channel | Description |
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| :--- | :--- |
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| **Community Discord** | A real-time channel where your engineers can connect with the Open WebUI team and broader community. |
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| **AI Support Bot** | Get instant answers from our support bot, trained specifically on Open WebUI documentation and features. Available 24/7 in Discord. |
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| **Dedicated Support Channels** | Priority access for enterprise customers, direct communication for troubleshooting, guidance, and ongoing questions. |
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| **Consulting Hours** | Scheduled time with our team for deep-dive architecture reviews, optimization, and strategic planning. |
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### Consulting Topics
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During consulting hours, our team can provide **high-level guidance** on a range of enterprise topics, including:
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* **Theming & Branding** , Guidance on white-labeling Open WebUI to reflect your organization's identity.
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* **Model Integration** , Architectural advice for integrating proprietary or third-party AI models.
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* **Custom Feature Planning** , Strategic input on extending Open WebUI for your organization's workflows.
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* **Deployment Architecture** , Best practices for on-premise, hybrid, or cloud deployments.
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:::note
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Open WebUI provides **guidance and expertise**, not implementation services. For hands-on development work, we recommend engaging a qualified systems integrator or internal engineering team.
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:::
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### What This Means for Your Organization
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#### For IT Operations
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You are not navigating deployment challenges alone. Direct access to the Open WebUI team means faster resolution and guidance informed by deep platform expertise.
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#### For Procurement & Legal
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Enterprise support provides a formal relationship with the organization behind the platform, documented, accountable, and structured with Service Level Agreements (SLAs).
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#### For Executive Leadership
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Enterprise support de-risks your AI investment. You have a direct relationship with the team building and maintaining Open WebUI, ensuring long-term viability.
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---
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[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com) |