---
sidebar_position: 7
title: "Support & SLAs"
---

### Enterprise Support Built for Your Organization

Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance.

### Support Capabilities

#### Dedicated Account Manager

Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide:

* **Onboarding Guidance** ,  Structured support through initial deployment and rollout.
* **Ongoing Strategy** ,  Check-ins to ensure your deployment evolves with your needs.
* **Internal Advocacy** ,  A direct line to the Open WebUI team who understands your requirements.

#### Office Hours with Core Engineers

Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to:

* **Solve Hard Problems** ,  Discuss complex technical challenges with the people who know the codebase best.
* **Roadmap Insight** ,  Get insight into upcoming features and architectural direction.
* **Direct Feedback** ,  Provide input that directly influences product development.
* **Architecture Review** ,  Review your deployment architecture with expert guidance.

#### Communication Channels

Stay connected with the Open WebUI team through dedicated channels suited to your operational tempo:

| Channel | Description |
| :--- | :--- |
| **Community Discord** | A real-time channel where your engineers can connect with the Open WebUI team and broader community. |
| **AI Support Bot** | Get instant answers from our support bot, trained specifically on Open WebUI documentation and features. Available 24/7 in Discord. |
| **Dedicated Support Channels** | Priority access for enterprise customers, direct communication for troubleshooting, guidance, and ongoing questions. |
| **Consulting Hours** | Scheduled time with our team for deep-dive architecture reviews, optimization, and strategic planning. |

### Consulting Topics

During consulting hours, our team can provide **high-level guidance** on a range of enterprise topics, including:

* **Theming & Branding** ,  Guidance on white-labeling Open WebUI to reflect your organization's identity.
* **Model Integration** ,  Architectural advice for integrating proprietary or third-party AI models.
* **Custom Feature Planning** ,  Strategic input on extending Open WebUI for your organization's workflows.
* **Deployment Architecture** ,  Best practices for on-premise, hybrid, or cloud deployments.

:::note
Open WebUI provides **guidance and expertise**, not implementation services. For hands-on development work, we recommend engaging a qualified systems integrator or internal engineering team.
:::

### What This Means for Your Organization

#### For IT Operations

You are not navigating deployment challenges alone. Direct access to the Open WebUI team means faster resolution and guidance informed by deep platform expertise.

#### For Procurement & Legal

Enterprise support provides a formal relationship with the organization behind the platform, documented, accountable, and structured with Service Level Agreements (SLAs).

#### For Executive Leadership

Enterprise support de-risks your AI investment. You have a direct relationship with the team building and maintaining Open WebUI, ensuring long-term viability.

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[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)