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Merge pull request #920 from peetuhr/main
docs: Revamp Enterprise section and add Customer Stories page
This commit is contained in:
peetuhr
63
docs/enterprise/architecture.md
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63
docs/enterprise/architecture.md
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---
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sidebar_position: 5
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title: "Architecture & High Availability"
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---
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### Built for Mission-Critical Reliability
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When AI becomes central to your organization's operations, downtime isn't just inconvenient, it's costly. Open WebUI is architected from the ground up to support enterprise-scale deployments where reliability isn't optional.
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Whether you're supporting a pilot team of 15 or a global workforce of hundreds of thousands of users, Open WebUI's architecture scales with you, without requiring a complete rebuild as your needs grow.
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### Architecture Overview
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#### Stateless, Container-First Design
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Open WebUI follows a **stateless, container-first architecture**, meaning you are never bottlenecked by a single server. This design philosophy enables:
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* **Horizontal Scaling:** Add more instances as demand grows, rather than upgrading to larger (and more expensive) hardware.
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* **Flexible Deployment:** Run on-premise, in private clouds, or hybrid environments without architectural changes.
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* **Container Orchestration Compatibility:** Full support for Kubernetes, Docker Swarm, and other orchestration platforms.
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For decision-makers, this means your initial investment in Open WebUI doesn't become technical debt. The same architecture that supports your proof-of-concept can scale to support your entire organization.
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### High Availability Configuration
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For organizations with demanding uptime requirements, Open WebUI supports production-grade high availability configurations:
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| Component | Capability |
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| :--- | :--- |
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| **Load Balancing** | Multiple container instances behind a load balancer for resilience and optimal performance. |
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| **External Databases** | Scalable, reliable data storage separate from application instances. |
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| **Persistent Storage** | Flexible storage backends to meet your data residency and performance requirements. |
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| **Observability** | Integration with modern logging and metrics tools for proactive monitoring. |
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When properly configured, Open WebUI is designed to support high availability suitable for enterprise environments.
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### Scalability in Practice
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Open WebUI isn't theoretically scalable, it's **proven at scale**. The platform is already trusted in deployments supporting extremely high user counts, including:
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* 🎓 **Universities** managing institution-wide AI access.
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* 🏢 **Multinational Enterprises** deploying across regions and business units.
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* 🏛️ **Major Organizations** requiring consistent performance under heavy load.
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With the right infrastructure configuration, Open WebUI scales from pilot projects to mission-critical worldwide rollouts.
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### What This Means for Your Organization
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#### For IT Leadership
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You are not adopting a tool that will need to be replaced as you grow. Open WebUI's architecture supports your long-term AI strategy without forced migrations or re-platforming.
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#### For Security & Compliance Teams
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Stateless architecture and flexible deployment options mean you can meet data residency requirements and maintain control over where your AI infrastructure lives.
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#### For Finance & Procurement
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Horizontal scaling means you pay for capacity as you need it. No over-provisioning of expensive hardware "just in case."
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---
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[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
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@@ -1,8 +0,0 @@
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{
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"label": "Customer Stories",
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"position": 0,
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"link": {
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"type": "generated-index",
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"slug": "/enterprise/customers"
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}
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}
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36
docs/enterprise/customers/index.mdx
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36
docs/enterprise/customers/index.mdx
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---
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sidebar_position: 0
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title: "Customer Stories"
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---
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## Powering Innovation at Scale
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Open WebUI is the interface of choice for individuals, engineering teams, researchers, and enterprises worldwide. With thousands of active deployments, it powers AI initiatives across startups, Fortune 500 companies, government agencies, and research institutions, helping people reclaim time for what truly matters.
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Many of our users work in environments where privacy isn't optional, it's essential. That's by design. Open WebUI is built for those who need powerful AI capabilities with complete control over their data.
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### Featured Case Studies
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|
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See how Samsung Semiconductor built a secure, self-hosted AI platform to boost R&D efficiency, reducing workflow times **from days to hours**.
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[](/enterprise/customers/samsung-semiconductor)
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**[📖 Read the Full Case Study →](/enterprise/customers/samsung-semiconductor)**
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### Share Your Story
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We're actively expanding this showcase with organizations and teams driving real impact with Open WebUI.
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Whether you're using Open WebUI to solve complex problems, strengthen data privacy, or democratize AI access for your team, we'd love to hear from you.
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|
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**Why participate?**
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|
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- **Visibility**: Position your team as a leader in the private AI space.
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- **Community Impact**: Help others see what's possible with open, self-hosted AI.
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:::info Interested in Being Featured?
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Reach out to discuss a potential case study or community spotlight.
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[**📩 Contact Us**](mailto:sales@openwebui.com?subject=Customer%20Story%20Submission)
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:::
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36
docs/enterprise/customization.md
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36
docs/enterprise/customization.md
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---
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sidebar_position: 2
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title: "Customization"
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---
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### White-Labeling & Custom Theming
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For organizations deploying AI tools to internal teams, or offering AI capabilities to clients, brand consistency matters. Open WebUI's enterprise licensing enables full white-labeling capabilities:
|
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|
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| Capability | What You Can Customize |
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| :--- | :--- |
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| **Visual Identity** | Replace default branding with your organization's logo, colors, and visual style. |
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| **Interface Theming** | Customize the look and feel to match your existing internal tools. |
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| **User Experience** | Tailor the interface to emphasize the workflows most relevant to your teams. |
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#### Why This Matters
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When AI tools look and feel like part of your existing ecosystem, adoption increases. Users don't experience cognitive friction switching between "your tools" and "that AI thing", it becomes one seamless environment.
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### What This Means for Your Organization
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#### For Product Owners
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You are not forcing teams to adapt to the tool, the tool adapts to them. Customization options mean you can roll out AI capabilities that feel native to each department's workflow.
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#### For IT Teams
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Integration flexibility means Open WebUI slots into your existing architecture. You are not rebuilding identity management, recreating monitoring dashboards, or maintaining yet another authentication silo.
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#### For Brand & Communications Teams
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White-labeling ensures AI tools meet the same brand standards as every other internal platform. No awkward "third-party app" aesthetic undermining your carefully maintained internal experience.
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|
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---
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[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
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@@ -1,28 +1,21 @@
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---
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sidebar_position: 400
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title: "🏢 Open WebUI for Enterprises"
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title: "🏢 Open WebUI for Enterprise"
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---
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import { Testimonals } from "@site/src/components/Testimonals";
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## The AI Platform Powering the World’s Leading Organizations
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In the rapidly advancing AI landscape, staying ahead isn't just a competitive advantage, it’s a necessity. Open WebUI is the **fastest-growing AI platform** designed for **seamless enterprise deployment**, helping organizations leverage cutting-edge AI capabilities with **unmatched efficiency**.
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### The AI Platform Powering the World's Leading Organizations
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|
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Open WebUI is one of the **fastest-growing AI platforms** in the world. Designed for **seamless enterprise deployment**, Open WebUI enables businesses to deploy cutting-edge AI capabilities with **complete control** over their data, infrastructure, and roadmap.
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Whether you're a startup scaling fast or a Fortune 500 managing global operations, Open WebUI provides the reliability, security, and flexibility your teams need to deploy AI confidently and securely, **without vendor lock-in**.
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:::tip
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Open WebUI is **completely free to use as-is**, with no restrictions or hidden limits.
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We are **sustained** by our users. **Optional** licenses are available to **support** ongoing development while providing **additional benefits** for businesses.
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:::
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---
|
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||||
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#### Featured Customer Stories
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### See Open WebUI in Action
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|
||||
Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/) built a secure, self-hosted AI platform using Open WebUI, reducing complex workflows from *days to hours* while maintaining strict data-security requirements.
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@@ -30,123 +23,85 @@ Discover how [**Samsung Semiconductor Inc.**](https://semiconductor.samsung.com/
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<Testimonals />
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Explore how other organizations are driving real impact with Open WebUI.
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[View all customer stories →](/enterprise/customers)
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---
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|
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## Let’s Talk
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### Let's Talk
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:::tip
|
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To help us respond quickly and efficiently to your inquiry, **please use your official work email address**, Personal email accounts (e.g. gmail.com, hotmail.com, proton.me, icloud.com, yahoo.com etc.) are often flagged by our system and will not be answered.
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:::tip Use Your Work Email
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To help us respond quickly, **please use your official work email address** and include your expected **end user count (seats)**. Personal email accounts (e.g., gmail.com, yahoo.com, icloud.com) are often flagged by our system and may not receive a response.
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:::
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**sales@openwebui.com** — Send us your deployment **end user count (seats)**, and let’s explore how we can work together!
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Whether you need a full enterprise deployment or just want to explore what Open WebUI can do for your organization, we're here to help. Send us your deployment **end user count (seats)**, and let’s explore how we can work together!
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[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
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:::info
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:::info
|
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Enterprise licenses and partnership opportunities are available **exclusively to registered entities and organizations**. At this time, we are unable to accommodate individual users. We appreciate your understanding and interest.
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**We are not seeking, open to, or in need of any form of disguised collaboration or contribution pitches/offers.** Any attempt to characterize engineering assistance, co-development, or roadmap input **as an alternative to our enterprise licensing program will not receive a response**. All organizational engagement with Open WebUI occurs **solely and exclusively through enterprise licensing**.
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:::
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Take your AI strategy to the next level with our **premium enterprise solutions**, crafted for organizations that demand **expert consulting, tailored deployment, and dedicated support.**
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:::warning
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### Partnership Guidelines for Agencies
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We **carefully select** our partners to maintain the **highest standards** and provide **the best experience** to our community.
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If you are a **consulting agency**, **AI services provider**, **solutions provider** or **reseller**, please **do not** contact our enterprise sales directly. You will **not** get a response from our sales team. Instead, **fill out our partnership interest form**:
|
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|
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🔗 **[Apply Here](https://forms.gle/SemdgxjFXpHmdCby6)**
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|
||||
Please understand:
|
||||
|
||||
- We proactively select partners who **align with our mission, vision, and values**.
|
||||
- Being on our waitlist **does not guarantee a response**. If we feel there’s a strong fit, you’ll hear from us.
|
||||
- We receive **a high volume of requests** and cannot respond to every inquiry. Please **do not follow up** or send additional messages.
|
||||
- We prioritize mature organizations, companies **less than 5 years old are not eligible**, except in truly exceptional cases.
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||||
- Our program is currently at **full capacity**. We will reach out at our discretion should an opportunity arise.
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<details>
|
||||
<summary>**If you have an end-client** who is ready to move forward with us and is committed to purchasing a rebrand (enterprise) license immediately...</summary>
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|
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Contact us directly with:
|
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|
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- Your agency details
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- Client’s company name and official work email domain
|
||||
- The expected number of end users (seats) to be deployed
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This will help us expedite the process and ensure we can support your client’s needs effectively.
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||||
</details>
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||||
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||||
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||||
Thank you for understanding and respecting our partnership process.
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:::warning Are you an Agency or Reseller?
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If you are a consulting agency, solution provider, or reseller looking to deploy Open WebUI for a client, please review our **[Partnership Guidelines for Agencies](./partners)**.
|
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:::
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---
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## Why Enterprises Choose Open WebUI
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### Why Enterprises Choose Open WebUI
|
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|
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#### 🚀 Faster AI Innovation, No Vendor Lock-In
|
||||
Unlike proprietary AI platforms that dictate your roadmap, **Open WebUI puts you in control**. Deploy **on-premise, in a private cloud, or hybrid environments**—without restrictive contracts.
|
||||
#### 🚀 Faster Innovation, No Vendor Lock-In
|
||||
Unlike proprietary AI platforms that dictate your path, **Open WebUI puts you in control**. Deploy on-premise, in a private cloud, or hybrid environments, without restrictive contracts.
|
||||
|
||||
#### 🔒 Enterprise-Grade Security & Compliance
|
||||
Security is a business-critical requirement. Open WebUI is built to support **SOC 2, HIPAA, GDPR, FedRAMP, and ISO 27001 compliance**, ensuring enterprise security best practices with **on-premise and air-gapped deployments**.
|
||||
Security is a business-critical requirement. Open WebUI is built to support **SOC 2, HIPAA, GDPR, FedRAMP, and ISO 27001 compliance**, ensuring enterprise security best practices with on-premise and air-gapped deployments.
|
||||
|
||||
#### ⚡ Reliable, Scalable, and Performance-Optimized
|
||||
Built for large-scale enterprise deployments with **multi-node high availability**, Open WebUI can be configured to ensure **99.99% uptime**, optimized workloads, and **scalability across regions and business units**.
|
||||
Built for large-scale enterprise deployments with multi-node high availability, Open WebUI can be configured to ensure **99.99% uptime**, optimized workloads, and scalability across regions and business units.
|
||||
|
||||
#### 💡 Fully Customizable & Modular
|
||||
Customize every aspect of Open WebUI to fit your enterprise’s needs. **White-label, extend, and integrate** seamlessly with **your existing systems**, including **LDAP, Active Directory, and custom AI models**.
|
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#### 🌍 Thriving Ecosystem with Continuous Innovation
|
||||
With one of the **fastest iteration cycles in AI**, Open WebUI ensures your organization stays ahead with **cutting-edge features** and **continuous updates**—no waiting for long release cycles.
|
||||
**White-label the interface** to match your brand identity. Integrate proprietary or third-party AI models. Extend functionality to fit your organization's unique workflows, Open WebUI adapts to you, not the other way around.
|
||||
|
||||
---
|
||||
|
||||
## Exclusive Enterprise Features & Services
|
||||
### Explore Enterprise Capabilities
|
||||
|
||||
Open WebUI’s enterprise solutions provide mission-critical businesses with **a suite of advanced capabilities and dedicated support**, including:
|
||||
#### [🏗️ Architecture](./architecture)
|
||||
Understand how Open WebUI supports large-scale deployments. Explore multi-node configurations designed for 99.99% uptime, workload optimization across regions, and architectural patterns for mission-critical reliability.
|
||||
|
||||
#### 🔧 Enterprise-Grade Support & SLAs
|
||||
- **Priority SLA Support** – **24/7 support** with dedicated response times for mission-critical issues.
|
||||
- **Dedicated Account Manager** – A **single point of contact** for guidance, onboarding, and strategy.
|
||||
- **Exclusive Office Hours with Core Engineers** – Directly work with the engineers evolving Open WebUI.
|
||||
#### [🛡️ Security](./security)
|
||||
Learn how Open WebUI integrates with your existing identity infrastructure, including LDAP, Active Directory, and SSO providers. Ideal for organizations requiring on-premise or air-gapped deployments.
|
||||
|
||||
#### ⚙ Customization & AI Model Optimization
|
||||
- **Custom Theming & Branding** – White-label Open WebUI to **reflect your enterprise identity**.
|
||||
- **Custom AI Model Integration & Fine-Tuning** – Integrate **proprietary** or **third-party** AI models tailored for your workflows.
|
||||
- **Private Feature Development** – Work directly with our team to **build custom features** specific to your organization’s needs.
|
||||
#### [🔧 Integration & Customization](./customization)
|
||||
Discover how to tailor Open WebUI to your enterprise. From white-labeling the interface to match your brand, to integrating proprietary AI models and building custom features.
|
||||
|
||||
#### 🛡️ Advanced Security & Compliance
|
||||
- **On-Premise & Air-Gapped Deployments** – Full control over data, hosted in **your infrastructure**.
|
||||
- **Security Hardening & Compliance Audits** – Receive **customized compliance assessments** and configurations.
|
||||
- **Role-Based Access Control (RBAC)** – Enterprise-ready **SSO, LDAP, and IAM** integration.
|
||||
|
||||
#### 🏗️ Operational Reliability & Deployment Services
|
||||
- **Managed Deployments** – Our team helps you **deploy Open WebUI effortlessly**, whether **on-premise, hybrid, or cloud**.
|
||||
- **Version Stability & Long-Term Maintenance** – Enterprise customers receive **LTS (Long-Term Support) versions** for managed **stability and security** over time.
|
||||
- **Enterprise Backups & Disaster Recovery** – High availability with structured backup plans and rapid recovery strategies.
|
||||
|
||||
|
||||
#### 📚 Enterprise Training, Workshops & Consulting
|
||||
- **AI Training & Enablement** – Expert-led **workshops for your engineering and data science teams**.
|
||||
- **Operational AI Consulting** – On-demand **architecture, optimization, and deployment consulting**.
|
||||
- **Strategic AI Roadmap Planning** – Work with our experts to **define your AI transformation strategy**.
|
||||
#### [🤝 Support & SLAs](./support)
|
||||
Review the dedicated support options available to enterprise customers. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance.
|
||||
|
||||
---
|
||||
|
||||
## Keep Open WebUI Thriving ❤️
|
||||
### Ready to Get Started?
|
||||
|
||||
Even if you **don’t need an enterprise license**, consider becoming a **sponsor** to help fund continuous development.
|
||||
:::tip
|
||||
|
||||
Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development—at a fraction of what it would cost to build and maintain an equivalent system in-house.
|
||||
Open WebUI is **completely free to use as-is**, with no restrictions or hidden limits. You can deploy it today without an enterprise agreement.
|
||||
|
||||
We are **sustained** by our users. **Optional** licenses are available to **support** ongoing development while providing **additional benefits such as white labeling, and dedicated support** for businesses.
|
||||
|
||||
:::
|
||||
|
||||
|
||||
Ready to explore how Open WebUI can help you transform your organization?
|
||||
|
||||
[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
|
||||
|
||||
---
|
||||
|
||||
### Keep Open WebUI Thriving ❤️
|
||||
|
||||
Even if you **don't need an enterprise license**, consider becoming a **sponsor** to help fund continuous development.
|
||||
|
||||
Open WebUI is free to use, but building, maintaining, and improving a platform of this scale takes real time, resources, and ongoing engineering work. Sponsorships help fund stability, security, new features, and long-term development.
|
||||
|
||||
💙 **[Sponsor Open WebUI](https://github.com/sponsors/tjbck)**
|
||||
|
||||
Your support—through sponsorships, contributions, or enterprise partnerships—helps keep Open WebUI strong and evolving for users around the world.
|
||||
58
docs/enterprise/integration.md
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58
docs/enterprise/integration.md
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@@ -0,0 +1,58 @@
|
||||
---
|
||||
sidebar_position: 1
|
||||
title: "Integration"
|
||||
---
|
||||
|
||||
### Make Open WebUI Your Own
|
||||
|
||||
Off-the-shelf software rarely fits enterprise workflows perfectly. Teams have established processes, specific model requirements, and brand standards that generic tools can't accommodate.
|
||||
|
||||
Open WebUI is built differently. From the interface your users see to the AI models powering their work, every layer is designed for customization, without requiring you to fork the codebase or maintain a separate build.
|
||||
|
||||
|
||||
### AI Model Integration
|
||||
|
||||
#### Connect Any Model to Any Workflow
|
||||
|
||||
Your organization's AI needs are unique. Maybe you have fine-tuned models on proprietary data. Perhaps you are committed to specific providers for compliance reasons. Or you need different models for different use cases across departments.
|
||||
|
||||
Open WebUI supports flexible model integration:
|
||||
|
||||
* **Proprietary Models** , Connect models you have developed or fine-tuned specifically for your organization's domain.
|
||||
* **Third-Party Providers** , Integrate commercial AI services that meet your compliance and performance requirements.
|
||||
* **Local Models** , Run models entirely on-premise for maximum data control and reduced latency.
|
||||
* **Multi-Model Environments** , Offer different models to different teams, or build multi-model agentic workflows based on specific needs.
|
||||
|
||||
#### Model Optimization for Enterprise Workflows
|
||||
|
||||
Beyond basic connectivity, Open WebUI's enterprise offerings include guidance on optimizing model performance for your specific use cases:
|
||||
|
||||
* **Fine-Tuning Consultation** , Work with our team to optimize models for your domain vocabulary and use patterns.
|
||||
* **Performance Benchmarking** , Understand how different models perform against your actual workflow requirements.
|
||||
* **Cost Optimization** , Balance model capability against token costs for sustainable deployment at scale.
|
||||
|
||||
### Extensibility & Platform Integration
|
||||
|
||||
#### Built to Extend, Not Replace
|
||||
|
||||
Enterprise software ecosystems are complex. The last thing you need is another silo. Open WebUI's modular architecture means it works *with* your existing infrastructure, not against it:
|
||||
|
||||
| Integration Type | Examples |
|
||||
| :--- | :--- |
|
||||
| **Identity Systems** | LDAP, Active Directory, SSO providers (SAML, OIDC). |
|
||||
| **Enterprise Tools** | Connect to internal APIs, databases, and business systems. |
|
||||
| **Workflow Automation** | Integrate with existing automation pipelines and orchestration tools. |
|
||||
| **Observability** | Feed logs and metrics into your existing monitoring stack. |
|
||||
|
||||
#### Extend Without Forking
|
||||
|
||||
Open WebUI's plugin and pipeline architecture allows you to add functionality without modifying core code:
|
||||
|
||||
* **Custom Workflows** , Build organization-specific AI workflows that reflect your actual business processes.
|
||||
* **Data Connectors** , Create integrations that pull context from your internal knowledge bases.
|
||||
* **Specialized Interfaces** , Develop custom UI components for specific departmental needs.
|
||||
* **Automation Hooks** , Trigger actions in external systems based on AI interactions.
|
||||
|
||||
---
|
||||
|
||||
[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
|
||||
34
docs/enterprise/partners.md
Normal file
34
docs/enterprise/partners.md
Normal file
@@ -0,0 +1,34 @@
|
||||
---
|
||||
sidebar_position: 6
|
||||
title: "Partners & Agencies"
|
||||
---
|
||||
|
||||
We carefully select our partners to maintain the highest standards and provide the best experience to our community.
|
||||
|
||||
### For Agencies and Solutions Providers
|
||||
|
||||
If you are a **consulting agency**, **AI services provider**, or **reseller**, please **do not** contact enterprise sales directly. As noted in our guidelines, direct sales inquiries from agencies may not receive a response.
|
||||
|
||||
Instead, we ask that you **fill out our partnership interest form**:
|
||||
|
||||
🔗 **[Apply to Partner Network](https://forms.gle/SemdgxjFXpHmdCby6)**
|
||||
|
||||
#### Eligibility & Expectations
|
||||
|
||||
To ensure alignment with our mission, please note the following criteria for partners:
|
||||
|
||||
* **Company Maturity:** We prioritize mature organizations. Generally, companies **less than 5 years old are not eligible** except in exceptional cases.
|
||||
* **Capacity:** Our program receives a high volume of requests. Being on the waitlist **does not guarantee a response**.
|
||||
* **Communication:** Please **do not follow up** or send additional messages after applying.
|
||||
|
||||
### Direct Client Deployments
|
||||
|
||||
If you have an **end-client** who is ready to move forward and is committed to purchasing an **Enterprise License** immediately, you may facilitate the introduction.
|
||||
|
||||
Please contact us directly with:
|
||||
|
||||
1. Your agency details.
|
||||
2. The client's company name and official work email domain.
|
||||
3. The expected number of end users (seats) to be deployed.
|
||||
|
||||
[**Contact Sales for Immediate Client Deployment**](mailto:sales@openwebui.com)
|
||||
94
docs/enterprise/security.md
Normal file
94
docs/enterprise/security.md
Normal file
@@ -0,0 +1,94 @@
|
||||
---
|
||||
sidebar_position: 3
|
||||
title: "Security"
|
||||
---
|
||||
|
||||
### Enterprise-Grade Security Without Compromise
|
||||
|
||||
For enterprise organizations, AI adoption isn't just a technology decision, it's a security decision. Every model query, every document uploaded, and every workflow automated represents data that needs protection.
|
||||
|
||||
Open WebUI is built with security as a foundational principle. Whether you are navigating strict regulatory requirements or simply committed to protecting your organization's intellectual property, Open WebUI provides the controls necessary to deploy AI confidently.
|
||||
|
||||
### Security Architecture
|
||||
|
||||
#### Your Data, Your Infrastructure
|
||||
|
||||
Unlike SaaS AI platforms where your data traverses third-party servers, Open WebUI gives you **complete control over your data pipeline**:
|
||||
|
||||
| Deployment Model | Description |
|
||||
| :--- | :--- |
|
||||
| **On-Premise** | Run entirely within your own data centers, nothing leaves your network. |
|
||||
| **Private Cloud** | Deploy in your organization's cloud tenancy (AWS, Azure, GCP) with full infrastructure control. |
|
||||
| **Air-Gapped** | Complete network isolation for environments with the strictest security requirements. |
|
||||
| **Hybrid** | Flexible configurations that balance accessibility with security boundaries. |
|
||||
|
||||
For organizations handling sensitive data, whether proprietary research, customer information, or classified materials, this architecture ensures your AI capabilities never compromise your security posture.
|
||||
|
||||
### Compliance Frameworks
|
||||
|
||||
Open WebUI is designed to support organizations operating under rigorous compliance requirements. The platform's architecture and controls align with major compliance frameworks, including:
|
||||
|
||||
* **SOC 2** , Operational compliance demonstrating reliability, integrity, and security.
|
||||
* **HIPAA** , Healthcare data protection requirements for covered entities.
|
||||
* **GDPR** , European data protection and privacy regulations.
|
||||
* **FedRAMP** , Federal security standards for cloud services used by US government agencies.
|
||||
* **ISO 27001** , International standard for information security management systems.
|
||||
|
||||
:::tip Compliance is a Partnership
|
||||
Open WebUI provides the **technical controls and architecture** to support these frameworks. Achieving certification requires proper configuration, organizational policies, and often third-party audits specific to your deployment.
|
||||
|
||||
[**Contact Enterprise Sales for Compliance Guidance**](mailto:sales@openwebui.com)
|
||||
:::
|
||||
|
||||
### Identity & Access Management
|
||||
|
||||
Seamless integration with your existing identity infrastructure eliminates friction while maintaining security boundaries.
|
||||
|
||||
#### Enterprise Identity Integration
|
||||
|
||||
Open WebUI integrates with the identity systems your organization already uses:
|
||||
|
||||
* **LDAP & Active Directory** , Connect directly to your existing directory services for user authentication and management.
|
||||
* **Single Sign-On (SSO)** , Support for SAML and OIDC protocols, enabling users to access Open WebUI with their existing corporate credentials.
|
||||
* **Multi-Factor Authentication (MFA)** , Layer additional security on top of primary authentication.
|
||||
|
||||
#### Access Control & Permissions
|
||||
|
||||
Beyond authentication, Open WebUI provides granular control over user permissions:
|
||||
|
||||
* **Role-Based Access Control (RBAC)** , Define roles that align with your organizational structure to limit administrative access.
|
||||
* **Model-Level Permissions** , Control which users or groups can access specific models.
|
||||
* **Workspace Isolation** , Separate teams or departments to prevent unauthorized data access.
|
||||
|
||||
### Data Governance
|
||||
|
||||
#### Audit & Accountability
|
||||
|
||||
For regulated industries and security-conscious organizations, visibility into system usage is not optional. Open WebUI supports standard enterprise logging patterns:
|
||||
|
||||
* **Infrastructure-Level Logging** , Containerized architecture allows standard output streams to be piped directly to your logging infrastructure (Splunk, Datadog, ELK).
|
||||
* **Event Tracking** , Track API usage and system events to monitor for anomalies.
|
||||
* **Retention Controls** , Because you own the database, you control the data retention policies, ensuring data is purged or archived according to your compliance schedules.
|
||||
|
||||
#### Data Residency
|
||||
|
||||
For organizations with geographic data requirements, whether driven by GDPR, data sovereignty laws, or internal policy, Open WebUI's deployment options ensure your data stays physically located where it is legally required to be.
|
||||
|
||||
|
||||
### What This Means for Your Organization
|
||||
|
||||
#### For Security Teams
|
||||
|
||||
You are not introducing a "black box" into your environment. Open WebUI's architecture gives you visibility and control, integrating with your existing security tooling rather than creating blind spots.
|
||||
|
||||
#### For Compliance Officers
|
||||
|
||||
The technical controls exist to support your compliance posture. Whether you are preparing for an audit or responding to a security questionnaire, Open WebUI's architecture provides defensible answers.
|
||||
|
||||
#### For IT Leadership
|
||||
|
||||
User management doesn't become another silo. Open WebUI works with your existing identity infrastructure, reducing administrative overhead and ensuring consistent access policies across your tooling.
|
||||
|
||||
---
|
||||
|
||||
[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
|
||||
69
docs/enterprise/support.md
Normal file
69
docs/enterprise/support.md
Normal file
@@ -0,0 +1,69 @@
|
||||
---
|
||||
sidebar_position: 4
|
||||
title: "Support & SLAs"
|
||||
---
|
||||
|
||||
### Enterprise Support Built for Your Organization
|
||||
|
||||
Open WebUI's enterprise solutions provide mission-critical businesses with **dedicated support and direct access** to the team behind the platform. Support engagements are structured to match your organization's needs, from teams requiring branding flexibility to enterprises needing hands-on guidance.
|
||||
|
||||
### Support Capabilities
|
||||
|
||||
#### Dedicated Account Manager
|
||||
|
||||
Enterprise customers receive a **single point of contact** for guidance, onboarding, and strategy. Your dedicated account manager can provide:
|
||||
|
||||
* **Onboarding Guidance** , Structured support through initial deployment and rollout.
|
||||
* **Ongoing Strategy** , Check-ins to ensure your deployment evolves with your needs.
|
||||
* **Internal Advocacy** , A direct line to the Open WebUI team who understands your requirements.
|
||||
|
||||
#### Office Hours with Core Engineers
|
||||
|
||||
Directly work with the engineers evolving Open WebUI. These exclusive sessions provide opportunities to:
|
||||
|
||||
* **Solve Hard Problems** , Discuss complex technical challenges with the people who know the codebase best.
|
||||
* **Roadmap Insight** , Get insight into upcoming features and architectural direction.
|
||||
* **Direct Feedback** , Provide input that directly influences product development.
|
||||
* **Architecture Review** , Review your deployment architecture with expert guidance.
|
||||
|
||||
#### Communication Channels
|
||||
|
||||
Stay connected with the Open WebUI team through dedicated channels suited to your operational tempo:
|
||||
|
||||
| Channel | Description |
|
||||
| :--- | :--- |
|
||||
| **Community Discord** | A real-time channel where your engineers can connect with the Open WebUI team and broader community. |
|
||||
| **AI Support Bot** | Get instant answers from our support bot, trained specifically on Open WebUI documentation and features. Available 24/7 in Discord. |
|
||||
| **Dedicated Support Channels** | Priority access for enterprise customers, direct communication for troubleshooting, guidance, and ongoing questions. |
|
||||
| **Consulting Hours** | Scheduled time with our team for deep-dive architecture reviews, optimization, and strategic planning. |
|
||||
|
||||
### Consulting Topics
|
||||
|
||||
During consulting hours, our team can provide **high-level guidance** on a range of enterprise topics, including:
|
||||
|
||||
* **Theming & Branding** , Guidance on white-labeling Open WebUI to reflect your organization's identity.
|
||||
* **Model Integration** , Architectural advice for integrating proprietary or third-party AI models.
|
||||
* **Custom Feature Planning** , Strategic input on extending Open WebUI for your organization's workflows.
|
||||
* **Deployment Architecture** , Best practices for on-premise, hybrid, or cloud deployments.
|
||||
|
||||
:::note
|
||||
Open WebUI provides **guidance and expertise**, not implementation services. For hands-on development work, we recommend engaging a qualified systems integrator or internal engineering team.
|
||||
:::
|
||||
|
||||
### What This Means for Your Organization
|
||||
|
||||
#### For IT Operations
|
||||
|
||||
You are not navigating deployment challenges alone. Direct access to the Open WebUI team means faster resolution and guidance informed by deep platform expertise.
|
||||
|
||||
#### For Procurement & Legal
|
||||
|
||||
Enterprise support provides a formal relationship with the organization behind the platform, documented, accountable, and structured with Service Level Agreements (SLAs).
|
||||
|
||||
#### For Executive Leadership
|
||||
|
||||
Enterprise support de-risks your AI investment. You have a direct relationship with the team building and maintaining Open WebUI, ensuring long-term viability.
|
||||
|
||||
---
|
||||
|
||||
[**Contact Enterprise Sales → sales@openwebui.com**](mailto:sales@openwebui.com)
|
||||
Reference in New Issue
Block a user