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[IMP] documents: update and improve the docuemnts doc page
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@@ -8,116 +8,196 @@ You can upload any type of file (max 64MB per file on Odoo Online/SaaS), and org
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various workspaces.
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.. seealso::
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- `Odoo Documents: product page <https://www.odoo.com/app/documents>`_
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- `Odoo Documents: product page <https://www.odoo.com/app/documents>`_
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- `Odoo Tutorials: Documents basics <https://www.odoo.com/slides/slide/documents-basics-674>`_
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- `Odoo Tutorials: Using Documents with your Accounting App <https://www.odoo.com/slides/slide/using-documents-with-your-accounting-app-675?fullscreen=1#>`_
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|
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Configuration
|
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=============
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|
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By going to :menuselection:`Configuration --> Settings`, you can enable the centralization of files
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attached to a specific area of your activity. For example, by ticking :guilabel:`Human Resources`,
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your HR documents are automatically available in the HR workspace, while documents related to
|
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Payroll are automatically available in the sub workspace Payroll. This can be updated by changing
|
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the value in the dropdown menu. The external link allows you to edit the selected workspace.
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.. image:: documents/files-centralization.png
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:align: center
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:alt: Enable the centralization of files attached to a specific area of your activity.
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.. note::
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If you enable the centralization of your accounting files and documents, it is necessary to click
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on :guilabel:`Journals` and define each journal independently to allow automatic synchronization.
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Workspaces
|
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==========
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Workspaces are defined by hierarchical folders having their own set of tags and actions. By-default
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workspaces exist, but you can create your own by going to
|
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:menuselection:`Configuration --> Workspaces` and clicking on :guilabel:`CREATE`.
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.. note::
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:guilabel:`Sub-workspaces` can also be created, edited, or deleted by clicking on the
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:guilabel:`gear icon` on the main page' left menu in the Documents app.
|
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|
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Tags
|
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====
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Tags are used within the workspaces to add a level of differentiation between documents. They are
|
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organized per category and filters can be used to sort them. Tags can be created and modified by
|
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going to :menuselection:`Configuration --> Tags`.
|
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|
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.. note::
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- The tags of a parent workspace apply to the child workspaces automatically.
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- Tags can also be created, edited or deleted, by clicking on the :guilabel:`gear icon`, on the
|
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left menu.
|
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Documents Management
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||||
====================
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When clicking on a specific document, the right panel displays the options that are available for
|
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your document. On the top, you can click on the small icons to :guilabel:`Download`,
|
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:guilabel:`Share this selection`, :guilabel:`Replace`, :guilabel:`Lock` or :guilabel:`Split`. It is
|
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also possible to :guilabel:`Open chatter` or :guilabel:`Archive` the document.
|
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|
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.. image:: documents/right-panel-options.png
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:align: center
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:alt: right panel options
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.. note::
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The :guilabel:`Open chatter` option allows to :guilabel:`Send Message` (to everyone following the
|
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document), to :guilabel:`Log Note`, or to :guilabel:`Schedule activity`. You can also
|
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:guilabel:`Attach files`, :guilabel:`Follow/Unfollow` the document or show followers.
|
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|
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The name of your file can be edited in the :guilabel:`Document` box. A :guilabel:`Contact` or an
|
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:guilabel:`Owner` can also be assigned to your document. The related :guilabel:`Workspace` can be
|
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modified and you have the possibility to add :guilabel:`Tags`.
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.. image:: documents/right-panel-options-2.png
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:align: center
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:alt: right panel options
|
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|
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Finally, different :guilabel:`Actions` are available at the bottom of the right panel, depending on
|
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the workspace where your document is stored.
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.. image:: documents/right-panel-options.png
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:align: center
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:alt: right panel actions
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Workflow actions
|
||||
================
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Workflow actions are automated actions you can create and customize at the level of each
|
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workspace. They appear next to a file whenever it meets the criteria you set. That way you can,
|
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for example, add tags to a file or move it to another workspace with a single click. Workflow
|
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actions help you streamline the management of your documents and your overall business operations.
|
||||
For each workspace, it is possible to configure specific workflow actions that are automated actions
|
||||
that can be created and customized at the level of each workspace. Ie: create documents, process
|
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bills, sign, organize files, etc.
|
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|
||||
They appear on the right panel when it meets the criteria you set. That way, you can, for example,
|
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add tags to a file or move it to another workspace with a single click. Workflow actions help you
|
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streamline the management of your documents and your overall business operations.
|
||||
|
||||
Create workflow actions
|
||||
-----------------------
|
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|
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To create workflow actions, go to :menuselection:`Documents --> Configuration --> Workspaces` and
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select the workspace where the action should apply. Click on the *Actions* smart button, and then
|
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on *Create*.
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||||
select the workspace where the action should apply. Click on the :guilabel:`Actions` smart button,
|
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and then on :guilabel:`Create`.
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.. image:: documents/access-workflow-actions.png
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:align: center
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:alt: Workflow actions smart button in Odoo Documents
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:align: center
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:alt: Workflow actions smart button in Odoo Documents
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.. note::
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An action applies to all *Child Workspaces* under the *Parent Workspace* you selected.
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An action applies to all :guilabel:`Child Workspaces` under the :guilabel:`Parent Workspace` you
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selected.
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.. tip::
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If you use the :ref:`developer mode <developer-mode>`, you can directly access all your actions
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by going to :menuselection:`Documents --> Configuration --> Actions`.
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You can directly access all your actions by going to :menuselection:`Documents --> Configuration
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--> Actions`.
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Set the conditions
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------------------
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After naming your workflow action, you can set the conditions that trigger the appearance of the
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action button on the right-side panel when selecting a file.
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You can :guilabel:`Create` a new :guilabel:`Action` or edit an existing one. You can define the
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:guilabel:`Action Name` and then set the conditions that trigger the appearance of the
|
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:guilabel:`action button` on the right-side panel when selecting a file.
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There are three basic types of conditions you can set:
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#. **Tags**: you can both use the *Contains* and *Does not contain* conditions, meaning the files
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*must have* or *mustn't have* the tags set here.
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#. :guilabel:`Tags`: you can both use the :guilabel:`Contains` and :guilabel:`Does not contain`
|
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conditions, meaning the files *must have* or *mustn't have* the tags set here.
|
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|
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#. **Contact**: the files must be associated with the contact set here.
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#. :guilabel:`Contact`: the files must be associated with the contact set here.
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|
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#. **Owner**: the files must be associated with the owner set here.
|
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#. :guilabel:`Owner`: the files must be associated with the owner set here.
|
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|
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.. image:: documents/basic-condition-example.png
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:align: center
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:alt: Example of a workflow action's basic condition in Odoo Documents
|
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:align: center
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:alt: Example of a workflow action's basic condition in Odoo Documents
|
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|
||||
.. tip::
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If you don't set any conditions, the action button appears for all files located inside the
|
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selected workspace.
|
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If you don't set any conditions, the action button appears for all files located inside the
|
||||
selected workspace.
|
||||
|
||||
Advanced condition type: domain
|
||||
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
.. important::
|
||||
It is recommended to have some knowledge of Odoo development to properly configure *Domain*
|
||||
filters.
|
||||
It is recommended to have some knowledge of Odoo development to properly configure
|
||||
:guilabel:`Domain` filters.
|
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|
||||
To access the *Domain* condition, the :ref:`developer mode <developer-mode>` needs to be activated.
|
||||
Once that's done, select the *Domain* condition type, and click on *Add Filter*.
|
||||
To access the :guilabel:`Domain` condition, the :ref:`developer mode <developer-mode>` needs to be
|
||||
activated. Once it is done, select the :guilabel:`Domain` condition type, and click on
|
||||
:guilabel:`Add Filter`.
|
||||
|
||||
.. image:: documents/activate-domain-condition.png
|
||||
:align: center
|
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:alt: Activating the domain condition type in Odoo Documents
|
||||
To create a rule, select a :guilabel:`field`, an :guilabel:`operator`, and a
|
||||
:guilabel:`value`. For example, if you want to add a workflow action to all the PDF files inside a
|
||||
workspace, set the :guilabel:`field` to *Mime Type*, the :guilabel:`operator` to *contains*, and the
|
||||
:guilabel:`value` to *pdf*.
|
||||
|
||||
To create a rule, you typically select a field, an operator, and a value. For example, if you want
|
||||
to add a workflow action to all the PDF files inside a workspace, set the field to *Mime Type*, the
|
||||
operator to *contains*, and the value to *pdf*.
|
||||
Click on :guilabel:`Add node` (plus-circle icon) and :guilabel:`Add branch` (ellipsis icon) to add
|
||||
conditions and sub-conditions.
|
||||
|
||||
.. image:: documents/domain-condition-example.png
|
||||
:align: center
|
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:alt: Example of a workflow action's domain condition in Odoo Documents
|
||||
:align: center
|
||||
:alt: Example of a workflow action's domain condition in Odoo Documents
|
||||
|
||||
Click on *Add node* (plus-circle icon) and *Add branch* (ellipsis icon) to add conditions and
|
||||
sub-conditions. You can then specify if your rule should match *ALL* or *ANY* conditions. You can
|
||||
also edit the rule directly using the *Code editor*.
|
||||
|
||||
.. image:: documents/use-domain-condition.png
|
||||
:align: center
|
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:alt: Add a node or a branch to a workflow action's condition in Odoo Documents
|
||||
You can also specify if your rule should match :guilabel:`ALL` or :guilabel:`ANY` conditions and you
|
||||
can edit the rule using the :guilabel:`Code editor`.
|
||||
|
||||
Configure the actions
|
||||
---------------------
|
||||
|
||||
Select the *Actions* tab to set up your action. You can simultaneously:
|
||||
Select the :guilabel:`Actions` tab to set up your action. You can simultaneously:
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||||
|
||||
- **Set Contact**: add a contact to the file, or replace an existing contact with a new one.
|
||||
- **Set Owner**: add an owner to the file, or replace an existing owner with a new one.
|
||||
- **Move to Workspace**: move the file to any workspace.
|
||||
- **Create**: create one of the following items attached to the file in your database:
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||||
|
||||
- **Product template**: create a product you can edit directly.
|
||||
- **Task**: create a Project task you can edit directly.
|
||||
- **Signature request**: create a new Sign template to send out.
|
||||
- **Sign directly**: create a Sign template to sign directly.
|
||||
- **Vendor bill**: create a vendor bill using OCR and AI to scrape information from the file
|
||||
content.
|
||||
- **Customer invoice**: create a customer invoice using OCR and AI to scrape information from
|
||||
the file.
|
||||
- **Vendor credit note**: create a vendor credit note using OCR and AI to scrape information
|
||||
from the file.
|
||||
- **Credit note**: create a customer credit note using OCR and AI to scrape information from
|
||||
the file.
|
||||
- **Applicant**: create a new HR application you can edit directly.
|
||||
- :guilabel:`Link to record`
|
||||
- :guilabel:`Product template`: create a product you can edit directly.
|
||||
- :guilabel:`Task`: create a Project task you can edit directly.
|
||||
- :guilabel:`Signature PDF Template`: : open PDF in Sign to create a template.
|
||||
- :guilabel:`PDF to sign`: open PDF in Sign to create a template.
|
||||
- :guilabel:`Applicant`: create a new HR application you can edit directly.
|
||||
- :guilabel:`Vendor bill`: create a vendor bill using OCR and AI to scrape information from the file content.
|
||||
- :guilabel:`Customer invoice`: create a customer invoice using OCR and AI to scrape information from the file.
|
||||
- :guilabel:`Vendor credit note`: create a vendor credit note using OCR and AI to scrape information from the file.
|
||||
- :guilabel:`Credit note`: create a customer credit note using OCR and AI to scrape information from the file.
|
||||
|
||||
- **Set Tags**: add, remove, and replace any number of tags.
|
||||
- **Activities - Mark all as Done**: mark all activities linked to the file as done.
|
||||
- **Activities - Schedule Activity**: create a new activity linked to the file as configured in
|
||||
the action. You can choose to set the activity on the document owner.
|
||||
- **Set Tags**: add, replace by or remove any number of tags.
|
||||
|
||||
.. image:: documents/workflow-action-example.png
|
||||
:align: center
|
||||
:alt: Example of a workflow action Odoo Documents
|
||||
In the :guilabel:`Activities` section, you can decide to:
|
||||
|
||||
- :guilabel:`Mark all as Done`: mark all activities linked to the file as done.
|
||||
- :guilabel:`Schedule Activity`: create a new activity linked to the file as configured in the action.
|
||||
|
||||
Digitize documents with OCR and Artificial Intelligence
|
||||
=======================================================
|
||||
|
||||
Documents available in the Finance workspace can be digitized. Select the document you want to
|
||||
digitize, click on :guilabel:`Create Bill`, :guilabel:`Create Customer Invoice` or
|
||||
:guilabel:`Create credit note`, and then click on :guilabel:`Send for Digitization`.
|
||||
|
||||
.. seealso::
|
||||
- `AI-powered document digitization <https://www.odoo.com/documentation/15.0/applications/finance/accounting/payables/supplier_bills/invoice_digitization.html>`_
|
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|
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|
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content/applications/finance/documents/right-panel-options-2.png
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@@ -1,210 +1,240 @@
|
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====================================================
|
||||
Send and receive emails in Odoo with an email server
|
||||
Send and Receive Emails in Odoo with an Email Server
|
||||
====================================================
|
||||
|
||||
Odoo Online or Odoo.sh users
|
||||
============================
|
||||
If you are a user of Odoo Online or Odoo.sh...
|
||||
==============================================
|
||||
|
||||
Since **Odoo sets up its own mail servers for the database**, outgoing and incoming emails already
|
||||
work out-of-the-box. So for **Odoo Online** and **Odoo.sh** customers, nothing needs to be done!
|
||||
You have nothing to do! **Odoo sets up its own mail servers for your database.**
|
||||
Outgoing and incoming emails work out-of-the-box!
|
||||
|
||||
Unless you plan to send large batches of mass mailing that could require the
|
||||
use of an external mail server, simply enjoy your new Odoo database.
|
||||
|
||||
Unless an external mail server is required to send large batches of mass mailing, simply use the
|
||||
standard online Odoo database normally since it has already been preconfigured for email.
|
||||
|
||||
Scope of this documentation
|
||||
===========================
|
||||
|
||||
This document is **mainly dedicated to Odoo on-premise users** who don't benefit from an
|
||||
out-of-the-box solution to send and receive emails in Odoo, unlike `Odoo Online <https://www.odoo.
|
||||
com/trial>`_ and `Odoo.sh <https://www.odoo.sh>`_.
|
||||
This document is **mainly dedicated to Odoo on-premise users** who don't
|
||||
benefit from an out-of-the-box solution to send and receive emails in Odoo,
|
||||
unlike `Odoo Online <https://www.odoo.com/trial>`_ & `Odoo.sh <https://www.odoo.sh>`_.
|
||||
|
||||
The following sections below contain information on how to integrate an external email server with
|
||||
Odoo.
|
||||
|
||||
.. warning::
|
||||
If no one in the company is used to managing email servers, Odoo Online and Odoo.sh are strongly
|
||||
recommended. Those Odoo hosting types' email systems work instantly and are monitored by
|
||||
professionals. Nevertheless, a company can use their own email server if they want to manage the
|
||||
email server's reputation themselves.
|
||||
If no one in your company is used to manage email servers, we strongly recommend that
|
||||
you opt for those Odoo hosting solutions. Their email system
|
||||
works instantly and is monitored by professionals.
|
||||
Nevertheless you can still use your own email servers if you want
|
||||
to manage your email server's reputation yourself.
|
||||
|
||||
.. note::
|
||||
Office 365 email servers don't easily allow the sending of external emails from hosts like Odoo.
|
||||
Refer to `Microsoft's documentation <https://support.office.com/en-us/article/How-to-set-up-a-
|
||||
multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-
|
||||
c805d654b4c4>`_ to make it work.
|
||||
You will find here some useful
|
||||
information on how to integrate your own email solution with Odoo.
|
||||
|
||||
Manage outbound messages
|
||||
========================
|
||||
.. note::
|
||||
Office 365 email servers don't easily allow to send external emails from hosts like Odoo. Refer
|
||||
to `Microsoft's documentation <https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4>`_
|
||||
to make it work.
|
||||
|
||||
As a system admin, go to :menuselection:`Settings --> General Settings --> Discuss` in Odoo, and
|
||||
enable the :guilabel:`External Email Servers` option. Then, click :guilabel:`Save`. Next, click
|
||||
:guilabel:`Outgoing Email Servers` and click :guilabel:`Create` to create a new outgoing mail
|
||||
server record in Odoo. Reference the SMTP data of the external email server. Once all the
|
||||
information has been filled out, click :guilabel:`Test Connection`.
|
||||
How to manage outbound messages
|
||||
===============================
|
||||
As a system admin, go to :menuselection:`Settings --> General Settings`
|
||||
and check *External Email Servers*. Then, click *Outgoing Mail Servers* to create one and reference
|
||||
the SMTP data of your email server. Once all the information has been filled out, click on
|
||||
*Test Connection*.
|
||||
|
||||
Here is a typical configuration for a G Suite server.
|
||||
|
||||
.. image:: email_servers/outgoing-server.png
|
||||
:align: center
|
||||
:alt: The typical G Suite configuration on Odoo.
|
||||
:align: center
|
||||
|
||||
Then, go back to :menuselection:`Settings --> General Settings --> Discuss` and set the email
|
||||
domain name in the :guilabel:`Alias Domain` name. Finally, click :guilabel:`Save` to finish setting
|
||||
up the email server.
|
||||
Then set your email domain name in the General Settings.
|
||||
|
||||
.. note::
|
||||
If an `[AUTHENTICATION FAILED] Invalid credentials (Failure)` warning appears when
|
||||
:guilabel:`Test Connection` is clicked for a Gmail address, activate the :guilabel:`Less secure
|
||||
app access` option. A direct link can be `accessed here <https://myaccount.google.com/
|
||||
lesssecureapps?pli=1>`_.
|
||||
If you get a ``[AUTHENTICATIONFAILED] Invalid credentials (Failure)`` warning when you *Test
|
||||
Connection* on a Gmail address, activate the *Less secure app access* option. A direct link can
|
||||
be `accessed here <https://myaccount.google.com/lesssecureapps?pli=1>`_.
|
||||
|
||||
In addition to that, enable the :guilabel:`IMAP setting` on the Gmail account.
|
||||
In addition to that, enable the IMAP setting on your Gmail account.
|
||||
|
||||
Use an Office 365 server
|
||||
------------------------
|
||||
|
||||
An Office 365 server can be used if the database's hosting type is **Odoo on-premise**. Office 365
|
||||
SMTP relays are not compatible with Odoo Online or Odoo.sh unless Odoo is configured to
|
||||
:ref:`force the outgoing "From" address <email_communication/default_from>`.
|
||||
Can I use an Office 365 server
|
||||
------------------------------
|
||||
You can use an Office 365 server if you run Odoo on-premise.
|
||||
Office 365 SMTP relays are not compatible with Odoo Online unless you configure
|
||||
Odoo to :ref:`force the outgoing "From" address <email_communication/default_from>` .
|
||||
|
||||
Please refer to `Microsoft's documentation <https://support.office.com/en-us/article/How-to-set-up-
|
||||
a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-
|
||||
c805d654b4c4>`_ to configure an SMTP relay for the Odoo database's IP address.
|
||||
Please refer to `Microsoft's documentation
|
||||
<https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-365-69f58e99-c550-4274-ad18-c805d654b4c4>`_
|
||||
to configure a SMTP relay for your Odoo's IP address.
|
||||
|
||||
Use a G Suite server
|
||||
--------------------
|
||||
|
||||
A G Suite server can be used for any Odoo hosting type. To do so, set up the SMTP relay service.
|
||||
The configuration steps are explained in `Google documentation <https://support.google.com
|
||||
/a/answer/2956491?hl=en>`__.
|
||||
How to use a G Suite server
|
||||
---------------------------
|
||||
You can use an G Suite server for any Odoo hosting type.
|
||||
To do so you need to setup the SMTP relay service. The configuration steps are explained in
|
||||
`Google documentation <https://support.google.com/a/answer/2956491?hl=en>`__.
|
||||
|
||||
Restriction
|
||||
-----------
|
||||
|
||||
Please note that port 25 is blocked for security reasons on the SaaS and Odoo.sh platforms. Try
|
||||
using ports 465, 587, or 2525 instead.
|
||||
Please note that port 25 is blocked for security reasons on our SaaS and Odoo.sh platform. Try using
|
||||
465, 587, or 2525.
|
||||
|
||||
.. _email_communication/default_from:
|
||||
|
||||
Use a default "From" email address
|
||||
----------------------------------
|
||||
|
||||
Sometimes, an email's "From" (outgoing) address can belong to a different domain, and that can be a
|
||||
problem.
|
||||
Sometimes, an email's "From" (outgoing) address can belong to a
|
||||
different domain, and that can be a problem.
|
||||
|
||||
For example, if a customer with the email address *mary\@customer.example.com* responds to a
|
||||
message, Odoo will try to redistribute that same email to the other subscribers in the thread.
|
||||
However, if the domain *customer.example.com* forbids that kind of usage for security, the email
|
||||
that Odoo is trying to redistribute would get rejected by some recipients' email servers.
|
||||
For example, if a customer with address *mary@customer.example.com* responds to
|
||||
a message, Odoo will try to redistribute that same email to other subscribers
|
||||
in the thread. But if the domain *customer.example.com* forbids that kind of
|
||||
usage for security, the Odoo's redistributed email would get
|
||||
rejected by some recipients' mail servers.
|
||||
|
||||
To avoid that problem, make sure all emails use a "From" address from the same authorized domain.
|
||||
To avoid those kind of problems, you should make sure all emails use a "From"
|
||||
address from your authorized domain.
|
||||
|
||||
If the MTA supports `SRS (Sender Rewriting Scheme) <https://en.wikipedia.org/wiki/Sender_Rewriting
|
||||
_Scheme>`_, SRS can be enabled to handle these situations. However, that is more complex and
|
||||
requires more technical knowledge that is not meant to be covered by this documentation.
|
||||
If your MTA supports `SRS (Sender Rewriting Scheme)
|
||||
<https://en.wikipedia.org/wiki/Sender_Rewriting_Scheme>`_, you can enable it
|
||||
to handle these situations. However, that is more complex and requires more
|
||||
technical knowledge that is not meant to be covered by this documentation.
|
||||
|
||||
Instead, Odoo can be configured to do something similar by itself:
|
||||
Instead, you can also configure Odoo to do something similar by itself:
|
||||
|
||||
#. Set the :guilabel:`Alias Domain` name in the :menuselection:`Settings --> General Settings
|
||||
--> Discuss`.
|
||||
#. Set your domain name in the General Settings.
|
||||
|
||||
.. image:: email_servers/alias-domain.png
|
||||
:alt: Setting the domain alias configuration on Odoo.
|
||||
.. image:: email_servers/alias-domain.png
|
||||
:align: center
|
||||
|
||||
#. Turn on :doc:`developer mode </applications/general/developer_mode>`.
|
||||
#. Go to :menuselection:`Settings --> Technical --> Parameters --> System Parameters`.
|
||||
#. Add one system parameter from the following list:
|
||||
#. Click on *Outgoing Mail Servers*
|
||||
|
||||
* To use the same "From" address for *all* outgoing messages, use the key `mail.force.smtp.from`
|
||||
and set that address as value (such as `outgoing@mycompany.example.com`).
|
||||
* To keep the original "From" address for emails that use the same domain, but change it for
|
||||
emails that use a different domain, use the key `mail.dynamic.smtp.from` and set the value as
|
||||
the email address that should be used in those cases (such as `outgoing@mycompany.example.com`
|
||||
).
|
||||
#. Create a new one.
|
||||
|
||||
#. Fill its *From Filter*.
|
||||
|
||||
.. image:: email_servers/outgoing_server_from_filter.png
|
||||
:align: center
|
||||
|
||||
* Use a domain (such as ``mycompany.example.com``) to keep the original "From"
|
||||
address for mails that come from that domain.
|
||||
|
||||
* Use an address (such as ``outgoing@mycompany.example.com``) to allow only
|
||||
that outgoing address.
|
||||
|
||||
* Keep it empty to use this server for any email address.
|
||||
|
||||
With this configuration in place, if Odoo sends an email that doesn't match any
|
||||
of the *from filters*, it will alter the email's "From" before sending it to
|
||||
the MTA.
|
||||
|
||||
It will use the default outgoing email address, composed like this:
|
||||
``{mail.default.from}@{mail.catchall.domain}``.
|
||||
|
||||
#. In developer mode, go to :menuselection:`Settings --> Technical -->
|
||||
Parameters --> System Parameters`.
|
||||
|
||||
#. Add these system parameters:
|
||||
|
||||
* ``mail.default.from``: local part of default outgoing email address.
|
||||
|
||||
* ``mail.catchall.domain``: domain part of default outgoing email address.
|
||||
|
||||
.. _email_communication/inbound_messages:
|
||||
|
||||
Manage inbound messages
|
||||
=======================
|
||||
How to manage inbound messages
|
||||
==============================
|
||||
|
||||
Odoo relies on generic email aliases to fetch incoming messages.
|
||||
|
||||
* **Reply messages** of messages sent from Odoo are routed to their original discussion thread (and
|
||||
to the inbox of all its followers) by the catchall alias (**catchall@**).
|
||||
* **Bounced messages** are routed to **bounce@** in order to track them in Odoo. This is especially
|
||||
used in `Odoo Email Marketing <https://www.odoo.com/page/email-marketing>`__ to opt-out invalid
|
||||
recipients.
|
||||
* **Original messages**: Several business objects have their own alias to create new records in
|
||||
Odoo from incoming emails:
|
||||
* **Reply messages** of messages sent from Odoo are routed to their original
|
||||
discussion thread (and to the inbox of all its followers) by the
|
||||
catchall alias (**catchall@**).
|
||||
|
||||
* **Bounced messages** are routed to **bounce@** in order to track them in Odoo.
|
||||
This is especially used in `Odoo Email Marketing <https://www.odoo.com/page/email-marketing>`__
|
||||
to opt-out invalid recipients.
|
||||
|
||||
* **Original messages**: Several business objects have their own alias to
|
||||
create new records in Odoo from incoming emails:
|
||||
|
||||
* Sales Channel (to create Leads or Opportunities in `Odoo CRM <https://www.odoo.com/page/crm>`__),
|
||||
|
||||
* Support Channel (to create Tickets in `Odoo Helpdesk <https://www.odoo.com/page/helpdesk>`__),
|
||||
* Projects (to create new Tasks in `Odoo Project <https://www.odoo.com/page
|
||||
/project-management>`__),
|
||||
* Job Positions (to create Applicants in `Odoo Recruitment <https://www.odoo.com/page
|
||||
/recruitment>`__),
|
||||
|
||||
* Projects (to create new Tasks in `Odoo Project <https://www.odoo.com/page/project-management>`__),
|
||||
|
||||
* Job Positions (to create Applicants in `Odoo Recruitment <https://www.odoo.com/page/recruitment>`__),
|
||||
|
||||
* etc.
|
||||
|
||||
Depending on the mail server, there might be several methods to fetch emails. The easiest and most
|
||||
recommended method is to manage one email address per Odoo alias in the mail server.
|
||||
Depending on your mail server, there might be several methods to fetch emails.
|
||||
The easiest and most recommended method is to manage one email address per Odoo
|
||||
alias in your mail server.
|
||||
|
||||
* Create the corresponding email addresses in the mail server (catchall@, bounce@, sales@, etc.).
|
||||
* Set the :guilabel:`Alias Domain` name in :menuselection:`Settings --> General Settings -->
|
||||
Discuss`.
|
||||
* Create the corresponding email addresses in your mail server
|
||||
(catchall@, bounce@, sales@, etc.).
|
||||
* Set your domain name in the General Settings.
|
||||
|
||||
* If the database's hosting type is Odoo on-premise, create an :guilabel:`Incoming Mail Server` in
|
||||
Odoo for each alias. This can be done from the General Settings as well. Fill out the form
|
||||
according to the email provider's settings. Leave the :guilabel:`Actions to Perform on Incoming
|
||||
Mails` field blank. Once all the information has been filled out, click on :guilabel:`TEST &
|
||||
CONFIRM`.
|
||||
|
||||
.. image:: email_servers/incoming-server.png
|
||||
:align: center
|
||||
:alt: Incoming mail server configuration on Odoo.
|
||||
|
||||
* If the database's hosting type is Odoo Online or Odoo.sh, redirecting incoming messages to Odoo's
|
||||
domain name instead of the external email server is recommended. That way, incoming messages can
|
||||
be received without delay. Odoo Online only fetches incoming messages of external servers once
|
||||
every hour. Redirections for all email addresses should be set to Odoo's domain name in the email
|
||||
server (e.g. *catchall\@mydomain.ext* to *catchall\@mycompany.odoo.com*).
|
||||
|
||||
All the aliases are customizable in Odoo. Object aliases can be edited from their respective
|
||||
configuration view.
|
||||
|
||||
.. tip::
|
||||
To edit catchall and bounce aliases, first activate the :ref:`developer mode <developer-mode>`.
|
||||
Then, go to :menuselection:`Settings --> Technical --> Parameters --> System Parameters` to
|
||||
customize the aliases (*mail.catchall.alias* & *mail.bounce.alias*).
|
||||
|
||||
.. image:: email_servers/system-parameters.png
|
||||
.. image:: email_servers/alias-domain.png
|
||||
:align: center
|
||||
:alt: System parameters with catchall configuration in Odoo.
|
||||
|
||||
By default, inbound messages are fetched every 5 minutes in Odoo on-premise.
|
||||
* If you use Odoo on-premise, create an *Incoming Mail Server* in Odoo for each alias.
|
||||
You can do it from the General Settings as well. Fill out the form according
|
||||
to your email provider’s settings.
|
||||
Leave the *Actions to Perform on Incoming Mails* blank. Once all the
|
||||
information has been filled out, click on *TEST & CONFIRM*.
|
||||
|
||||
.. note::
|
||||
This value can be changed in :ref:`developer mode <developer-mode>`. Go to
|
||||
:menuselection:`Settings --> Technical --> Automation --> Scheduled Actions` and look for
|
||||
:guilabel:`Mail: Fetchmail Service`.
|
||||
.. image:: email_servers/incoming-server.png
|
||||
:align: center
|
||||
|
||||
* If you use Odoo Online or Odoo.sh, We do recommend to redirect incoming messages
|
||||
to Odoo's domain name rather than exclusively use your own email server.
|
||||
That way you will receive incoming messages without delay. Indeed, Odoo Online is fetching
|
||||
incoming messages of external servers once per hour only.
|
||||
You should set redirections for all the email addresses to Odoo's domain name in your
|
||||
email server (e.g. *catchall@mydomain.ext* to *catchall@mycompany.odoo.com*).
|
||||
|
||||
.. tip:: All the aliases are customizable in Odoo.
|
||||
Object aliases can be edited from their respective configuration view.
|
||||
To edit catchall and bounce aliases, you first need to activate the
|
||||
:ref:`developer mode <developer-mode>`.
|
||||
|
||||
Then go to :menuselection:`Settings --> Technical --> Parameters --> System Parameters`
|
||||
to customize the aliases (*mail.catchall.alias* & * mail.bounce.alias*).
|
||||
|
||||
.. image:: email_servers/system-parameters.png
|
||||
:align: center
|
||||
|
||||
.. note:: By default inbound messages are fetched every 5 minutes in Odoo on-premise.
|
||||
You can change this value in :ref:`developer mode <developer-mode>`.
|
||||
Go to :menuselection:`Settings --> Technical --> Automation -->
|
||||
Scheduled Actions` and look for *Mail: Fetchmail Service*.
|
||||
|
||||
|
||||
Set up different dedicated servers for transactional and mass mails
|
||||
===================================================================
|
||||
|
||||
In Odoo a separate Mail Transfer Agent (MTA) server can be used for transactional emails and mass
|
||||
mailings. Example: Use Postmark or SendinBlue for transactional emails, and Amazon SES, Mailgun or
|
||||
Sendgrid for mass mailings.
|
||||
Odoo is subject to a :ref:`daily email limit <email_communication/daily_limit_mail>` to prevent abuse.
|
||||
However, if needed, you can use a separate Mail Transfer Agent (MTA) servers for transactional
|
||||
e-mails and mass mailings.
|
||||
Example: use Odoo's own mail server for transactional e-mails, and Sendgrid, Amazon SES, or Mailgun
|
||||
for mass mailings. Another alternative is to use Postmark for transactional e-mails, and Amazon SES
|
||||
or Sendgrid for mass mailings.
|
||||
|
||||
.. tip::
|
||||
A default outgoing email server is already configured. Do not create an alternative one unless a
|
||||
specific external outgoing email server is needed for technical reasons.
|
||||
.. note::
|
||||
A default outgoing email server is already configured. You should not create an alternative one
|
||||
unless you want to use a specific external outgoing email server for technical reasons.
|
||||
|
||||
To do this, first activate the :ref:`developer mode <developer-mode>`, and then go to
|
||||
:menuselection:`Settings --> Technical --> Outgoing` email servers. There, create two email MTA
|
||||
server settings; one for the transactional emails and one for the mass mailing server. Make sure
|
||||
to give priority to the transactional server over the mass mailing server by providing a lower
|
||||
priority number for the transactional MTA server.
|
||||
To do this, you should first activate the :ref:`developer mode <developer-mode>` and then go to
|
||||
:menuselection:`Settings --> Technical --> Outgoing` e-mail servers. There you have to create two
|
||||
e-mail MTA server settings. One for transactional e-mails and one for mass mail servers. Be sure to
|
||||
mark the priority of transactional e-mail servers as low as the mass email servers.
|
||||
|
||||
Now, go to :menuselection:`Email Marketing --> Settings` and enable :guilabel:`Dedicated Server`.
|
||||
Now, go to :menuselection:`Email Marketing --> Settings` and enable *Dedicated Server*.
|
||||
With these settings, Odoo uses the server with the lower priority for transactional emails, and the
|
||||
server here selected for mass mails. Note that in this case, the domain's Sender Policy Framework
|
||||
(SPF) records must be set to include both transactional and mass mail servers.
|
||||
server here selected for mass mails.
|
||||
Note that in this case, you have to set your domain's Sender Policy Framework (SPF) records to
|
||||
include both transactional and mass mail servers. If your server resides with xxxx.odoo.com, the
|
||||
available options are Sendinblue and Mailchimp, as your e-mails would be originated from the
|
||||
xxxx.odoo.com domain.
|
||||
|
|
@@ -4,8 +4,6 @@
|
|||
Advanced B: ACL and Record Rules
|
||||
================================
|
||||
|
||||
ACL stands for "Access Control List"
|
||||
|
||||
.. warning::
|
||||
|
||||
This tutorial assumes you have completed the :ref:`Core Training
|
||||
|
|
|
|||