[IMP] database management: Odoo online download option

Advise readers what they can do if the option is disabled
2025-12-25 13:59:27 +07:00 · 2025-06-24 13:42:05 +02:00
1 changed files with 5 additions and 2 deletions
--- a/content/administration/odoo_online.rst
+++ b/content/administration/odoo_online.rst
@@ -79,8 +79,11 @@ Download
 Download a ZIP file containing a backup of the database.

 .. note::
-   Databases are backed up daily as per the `Odoo Cloud Hosting SLA
-   <https://www.odoo.com/cloud-sla>`_.
+   - Databases are backed up daily as per the `Odoo Cloud Hosting SLA
+     <https://www.odoo.com/cloud-sla>`_.
+   - If the :guilabel:`Download` option is disabled, it means your database is too large to be
+     downloaded through this method. In this case, please contact `Odoo Support
+     <https://www.odoo.com/help>`_ to request an alternative download solution.

 .. _odoo_online/domains: