Update whatsapp.rst

content/applications/productivity/whatsapp.rst

@@ -11,12 +11,23 @@ With the **Odoo WhatsApp** app, you can connect your WhatsApp Business Account (
 database, which allows you to:
 
 - Receive and reply to WhatsApp messages directly from your Odoo database
+- Create new templates with dynamic placeholders
 - Send pre-approved templates that use dynamic values, such as:
 
   - Quotations from the Sales app
   - Receipts and invoices from the Point of Sale app
   - Tickets from the Events app
 
+
+The Whatsapp connector supports two flows: company initiated, and customer initiated. Company
+can initiate a discussion by sending a template to one or a batch of people. Once the template
+is sent, the recipient can answer to trigger a discussion between the sender and the receiver
+(a discuss chat window will popup if the customer answers within 15 days).
+
+
+If the discussion is initiated by client (e.g. by sending to your public whatsapp number), then
+Odoo will open a group chat with all operators responsible for this whatsapp channel.
+
 .. seealso::
    - `Meta Business: create message templates for your WhatsApp Business account <https://www.facebook.com/business/help/2055875911147364>`_
    - `Meta Business: connect your phone number to your WhatsApp Business account <https://www.facebook.com/business/help/456220311516626>`_