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17.0-crm-m
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17.0-sourc
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bdaf736eef | [IMP] on_premise: update version number in source install | ||
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83d105c067 |
[ADD] CRM: Merge Leads and Opps
closes odoo/documentation#8428 Signed-off-by: Jessica Rogers (jero) <jero@odoo.com> Co-authored-by: ksc-odoo <73958186+ksc-odoo@users.noreply.github.com> Co-authored-by: Sam Lieber (sali) <36018073+samueljlieber@users.noreply.github.com> |
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79289bf99b |
[IMP] supported_versions: release saas-17.2
closes odoo/documentation#8497
X-original-commit:
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ee2cfe2bb5 |
[ADD] Manufacturing: Shop Floor time tracking
closes odoo/documentation#8432 Signed-off-by: Samuel Lieber (sali) <sali@odoo.com> |
1
conf.py
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@@ -213,6 +213,7 @@ sphinx.transforms.i18n.docname_to_domain = (
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# is populated. If a version is passed to `versions` but is not listed here, it will not be shown.
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versions_names = {
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'master': "Master",
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'saas-17.2': "Odoo Online",
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'saas-17.1': "Odoo Online",
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'17.0': "Odoo 17",
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'saas-16.4': "Odoo Online",
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@@ -144,7 +144,7 @@ Odoo requires **Python 3.10** or later to run.
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to download and install Python 3 if needed.
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.. note::
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If Python 3 is already installed, make sure that the version is 3.7 or above, as previous
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If Python 3 is already installed, make sure that the version is 3.10 or above, as previous
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versions are not compatible with Odoo.
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.. tabs::
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@@ -31,6 +31,12 @@ This matrix shows the support status of every version.
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- On-Premise
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- Release date
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- End of support
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* - Odoo saas~17.2
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- |green|
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- N/A
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- N/A
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- April 2024
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-
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* - Odoo saas~17.1
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- |green|
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- N/A
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@@ -8,3 +8,4 @@ Shop Floor
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:titlesonly:
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shop_floor/shop_floor_overview
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shop_floor/shop_floor_tracking
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@@ -0,0 +1,119 @@
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========================
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Shop Floor time tracking
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========================
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.. |MO| replace:: :abbr:`MO (Manufacturing Order)`
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.. |MOs| replace:: :abbr:`MOs (Manufacturing Orders)`
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By signing in to the Odoo *Shop Floor* module as *operators*, employees are able to track the amount
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of time they spend working on each work order.
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Odoo tracks the time it takes to complete each work order, as well as the time each operator spends
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on each work order.
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Operator sign in
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================
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To sign in to the *Shop Floor* module as an operator, sign in to the Odoo database, and open the
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:menuselection:`Shop Floor` module. The employee profile that is signed in to the database is
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automatically signed in as an operator.
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All active operators are listed in the operator panel on the left side of the module. The panel can
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be opened or collapsed by clicking the :guilabel:`show/hide panel (white square with black column on
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left side)` button, located in the top-left corner of the module.
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.. image:: shop_floor_tracking/operator-panel.png
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:align: center
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:alt: The operator panel in the Shop Floor module, with the show/hide panel button above it.
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To sign in to *Shop Floor* as a different employee, click the :guilabel:`+ Add Operator` button at
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the bottom of the panel. Doing so opens the :guilabel:`Select Employee` pop-up window, which lists
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every employee that is able to sign in to the module.
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Click on a specific employee to sign in using their profile. If no PIN code is required to sign in
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as that employee, the profile will be signed in automatically.
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If a PIN code is required, a :guilabel:`Password?` pop-up window appears, showing a number pad, from
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which the code can be entered. Enter the code using the number pad, and click :guilabel:`Confirm` to
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sign in to the *Shop Floor* module.
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.. image:: shop_floor_tracking/pin-code.png
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:align: center
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:alt: The "Password?" pop-up window, which is used to enter an operator PIN code.
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.. note::
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A PIN code can be set for each employee, which must be entered each time they sign in to the
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*Shop Floor* module, check in or out in the *Kiosk Mode* of the *Attendances* application, or
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sign in as a cashier in the *Point of Sale* application.
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To set an employee PIN, navigate to the :menuselection:`Employees` app, and select a specific
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employee. At the bottom of the employee's form, click on the :guilabel:`HR Settings` tab, and
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enter a numerical code in the :guilabel:`PIN Code` field.
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Once an employee is signed in to the module, their name appears in the operator panel, along with
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every other employee that has signed in. While the panel can list multiple employees, only one
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employee can be active at any given time, on a single instance of the *Shop Floor* module.
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Click on an employee's name to make their profile active. The active employee appears highlighted
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in blue, while employees that are signed in, but not active, have their names faded out.
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To sign out a specific employee from the module, click the :guilabel:`X (remove)` button next to
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their name, in the operator panel.
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Track work order duration
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=========================
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To track time spent working on a work order, begin by selecting the employee working on it from the
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operator panel.
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Next, navigate to the page for the work center where the work order is scheduled to be carried out.
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This can be done by selecting the work center from the top navigation in the *Shop Floor* module, or
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by clicking the name of the work center on the card for the manufacturing order (MO) that the work
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order is a part of.
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On the page for the work center, find the card for the work order. Once work begins, click the
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header of the work order card to start timing the duration it takes to complete. This duration is
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displayed by a timer on the header of the work order card, which tracks the collective time spent
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working on the work order, by all employees.
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.. image:: shop_floor_tracking/work-order-timer.png
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:align: center
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:alt: A work order card with an active timer.
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In addition, the reference number of the work order appears in the operator panel, under the name of
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the employee working on it, along with a second timer, which tracks the amount of time the employee
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has spent on the work order individually. This timer only reflects work done during the current
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session, even if the employee has previously worked on the work order.
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Employees are able to work on multiple work orders simultaneously, and track their time for each.
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The reference number for each work order being worked on appears below the employee's name, along
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with a timer.
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.. image:: shop_floor_tracking/employee-timer.png
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:align: center
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:alt: An employee card in the operator panel, showing two work order timers.
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To pause the timer on the work order card, and remove the work order from below the employee's name
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on the operator panel, click the header a second time.
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Once the work order is completed, click the :guilabel:`Mark as Done` button at the bottom of the
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work order card, which causes the card to fade away. If the timer is still active, it stops once the
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card disappears completely.
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View work order duration
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========================
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To view the duration of a work order, navigate to :menuselection:`Manufacturing app --> Operations
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--> Manufacturing Orders`, and select an |MO|.
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To view and select |MOs| that have been completed and marked as *Done*, remove the :guilabel:`To Do`
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filter from the :guilabel:`Search...` bar, by clicking on the :guilabel:`X (close)` button on the
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right side of the filter.
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On the page for the |MO|, click on the :guilabel:`Work Orders` tab to see a list of all work orders
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included in the |MO|. The time it took to complete each work order is displayed in the
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:guilabel:`Real Duration` column of the tab.
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The *Real Duration* represents the total time spent working on the work order by all workers who
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worked on it. It includes time tracked in the *Shop Floor* module, as well as time tracked on the
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:guilabel:`Work Orders` tab of the |MO| itself.
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@@ -9,3 +9,4 @@ Organize the pipeline
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pipeline/lost_opportunities
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pipeline/multi_sales_team
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pipeline/merge_similar
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115
content/applications/sales/crm/pipeline/merge_similar.rst
Normal file
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=====================================
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Merge similar leads and opportunities
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=====================================
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Odoo automatically detects similar *leads* and *opportunities* within the *CRM* app. Identifying
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these duplicated records allows them to be merged without losing any information in the process.
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Not only does this help keep the *pipeline* organized, but it also prevents customers from being
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contacted by more than one salesperson.
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.. note::
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When merging opportunities, no information is lost. Data from the other opportunity is logged in
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the chatter, and the information fields, for reference.
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Identify similar leads and opportunities
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========================================
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Similar leads and opportunities are identified by comparing the *email address* and *phone number*
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of the associated contact. If a similar lead/opportunity is found, a *Similar Leads* smart button
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appears at the top of the lead (or opportunity) record.
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.. image:: merge_similar/similar-smart-button.png
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:align: center
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:alt: An opportunity record with emphasis on the Similar Leads smart button.
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Comparing similar leads and opportunities
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-----------------------------------------
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To compare the details of similar leads/opportunities, navigate to :menuselection:`CRM app -->
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Pipeline` or :menuselection:`CRM app --> Leads`. Open a lead or opportunity, and click the
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Doing so opens a Kanban view that only displays similar leads/opportunities. Click on a card to view
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the details for the lead/opportunity, and confirm if they should be merged.
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Merging similar leads and opportunities
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=======================================
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.. important::
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When merging, Odoo gives priority to whichever lead/opportunity was created in the system first,
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merging the information into the first created lead/opportunity. However, if a lead and an
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opportunity are being merged, the resulting record is referred to as an opportunity, regardless
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of which record was created first.
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After confirming that the leads/opportunities should be merged, return to the Kanban view using the
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breadcrumb link, or by clicking the :guilabel:`Similar Leads` smart button. Click the :guilabel:`≣
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(view list)` icon to change to list view.
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Check the box on the left of the page for the leads/opportunities to be merged. Then, click the
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:guilabel:`⚙️ Actions` icon at the top of the page, to reveal a drop-down menu. From that drop-down
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menu, select the :guilabel:`Merge` option to merge the selected opportunities or leads.
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When :guilabel:`Merge` is selected from the :guilabel:`⚙️ Actions` drop-down menu, a
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:guilabel:`Merge` pop-up modal appears. In that pop-up modal, under the :guilabel:`Assign
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opportunities to` heading, select a :guilabel:`Salesperson` and :guilabel:`Sales Team` from the
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appropriate drop-down menus.
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Below those fields, the leads/opportunities to merge are listed, along with their related
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information. To merge those selected leads/opportunities, click :guilabel:`Merge`.
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.. image:: merge_similar/select-merge.png
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:align: center
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:alt: List of similar leads and opportunities selected for merge in the CRM app.
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.. danger::
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Merging is an irreversible action. Do **not** merge leads/opportunities unless absolutely certain
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they should be combined.
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When leads/opportunities should not be merged
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=============================================
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There may be instances where a similar lead or opportunity is identified, but should *not* be
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merged. These circumstances vary, based on the processes of the sales team and organization. Some
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potential scenarios are listed below.
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Lost leads
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----------
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If a lead/opportunity has been marked as :doc:`lost <lost_opportunities>`, it can still be merged
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with an active lead or opportunity. The resulting lead/opportunity is marked active, and added to
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the pipeline.
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Different contact within an organization
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----------------------------------------
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Leads/opportunities from the same organization, but with different points of contact, may not have
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the same needs. In this case, it is beneficial to *not* merge these records, though assigning the
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same salesperson, or sales team, can prevent duplicated work and miscommunication.
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Existing duplicates with more than one salesperson
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--------------------------------------------------
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If more than one lead/opportunity exists in the database, there may be multiple salespeople assigned
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to them, who are actively working on them independently. While these leads/opportunities may need
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to be managed separately, it is recommended that any affected salespeople be tagged in an internal
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note for visibility.
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Contact information is similar but not exact
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--------------------------------------------
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Similar leads and opportunities are identified by comparing the email addresses and phone numbers of
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the associated contacts. However, if the email address is *similar*, but not *exact*, they may need
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to remain independent.
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.. example::
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Three different leads were added to the pipeline and assigned to different salespeople. They
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were identified as *Similar Leads* due to the email addresses of the contacts.
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Two of the leads appear to come from the same individual, `Robin`, and have identical email
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addresses. These leads should be merged.
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The third lead has the same email domain, but the address is different, as is the contact name.
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While this lead is most likely from the same organization, it is from a different contact, and
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should **not** be merged.
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.. image:: merge_similar/contact-info-example.png
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:align: center
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:alt: List of similar leads with emphasis on the contact information in the CRM app.
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