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[IMP] Amazon_connector: manage errors in the pickings

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As Odoo now gets the report following the synchronization of the picking, the doc needs to be
updated to show how to manage errors.
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Demesmaeker
2022-12-14 16:38:43 +01:00
parent 772a56a693
commit cc4820577c
1 changed files with 21 additions and 0 deletions
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content/applications/sales/sales/amazon_connector/manage.rst
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@@ -53,6 +53,27 @@ turn, notify the customer that the order (or a part of it) is on its way.
.. seealso::
- :doc:`../../../inventory_and_mrp/inventory/shipping/setup/third_party_shipper`
.. _manage/manage_delivery_errors:
Manage errors when synchronizing deliveries
-------------------------------------------
Sometimes, Amazon can fail to correctly process all the information sent by Odoo. In this case, Odoo
sends an email listing all the shipments that failed and the errors Amazon sent with them. In
addition, these shipments are flagged with a :guilabel:`Synchronization with Amazon failed` tag.
Usually, the error can be corrected directly in the Amazon backend or in Odoo. If the problem is
corrected in Odoo, synchronize the shipment again using the :guilabel:`Retry Amazon Sync` button.
.. note::
It might happen that Odoo receives a notification from Amazon saying that some delivery
information was not processed, but without specifying which shipments were affected. In that
case, all the shipments in an unknown state will be treated as if they failed to synchronize.
Once Odoo receives a notification from Amazon saying that a shipment was processed, its tag will
change to :guilabel:`Synchronized with Amazon`. To speed up this process, on your Amazon account,
click on :guilabel:`Sync Orders` to manually synchronize these orders, or click on
:guilabel:`Recover Order` and enter the relevant Amazon Order Reference.
Follow deliveries in FBA
========================