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[IMP] iot troubleshooting: add a troubleshooting item for printer

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Relating to a ticket received recently.
Client was concerned about seeing multiple printers in CUPS
interface and in Odoo IoT app.
Turns out it's standard CUPS behaviour.
This commit updates the troubleshooting page to reflect this
information.

opw-3940166

closes odoo/documentation#14521

X-original-commit: 2ff77e3a56
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
This commit is contained in:
Victorien (viso)
2024-07-05 15:11:27 +00:00
committed by Audrey (auva)
parent f5e23f605b
commit c6c68a2843
1 changed files with 14 additions and 0 deletions
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14
content/applications/general/iot/devices/printer.rst
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@@ -450,6 +450,20 @@ corresponding template.
`Zebra's instructions on printing ZPL files
<https://supportcommunity.zebra.com/s/article/Print-a-zpl-file-using-the-Generic-Text-Printer>`_
The printer appears multiple times
----------------------------------
If the printer appears multiple times on the :ref:`IoT box's <iot/iot-box/homepage>` or
:ref:`Windows virtual IoT's <iot/windows-iot/homepage>` homepage and/or in the list of
:guilabel:`Devices` on the :ref:`IoT system's form <iot/connect/IoT-form>`, the cause is usually the
CUPS auto-discovery feature. This feature allows to list all detected printers together with all
available drivers, creating one entry for each printer–driver pair.
Simply select the entry that works best and ignore the others.
.. note::
Workarounds exist to disable the CUPS auto-discovery feature.
Barcode scanner issues
======================