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[IMP] administration: introduce standard and extended support

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To align with the updated terms of the Odoo Entreprise Subscription Agreement

closes odoo/documentation#15431

Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
This commit is contained in:
xpl-odoo
2025-11-24 17:35:01 +01:00
parent b5b69f0a0d
commit 7330f71f96
12 changed files with 128 additions and 129 deletions
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4
content/administration.rst
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@@ -10,7 +10,7 @@ Database management
These guides provide instructions on how to install, maintain and upgrade Odoo databases.
.. seealso::
:doc:`History of Versions <administration/supported_versions>`
:doc:`History of Versions <administration/standard_extended_support>`
Installation
============
@@ -60,6 +60,6 @@ functionalities, including functional support, upgrades, and hosting. `Pricing
administration/on_premise
administration/upgrade
administration/neutralized_database
administration/supported_versions
administration/standard_extended_support
administration/mobile
administration/odoo_accounts

10
content/administration/hosting.rst
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@@ -18,7 +18,7 @@ To Odoo Online
.. important::
- Odoo Online is *not* compatible with **non-standard apps**.
- The database's current version must be :doc:`supported <supported_versions>`.
- The database's current version must be :doc:`supported <standard_extended_support>`.
#. Create a :ref:`duplicate of the database <on-premise/duplicate>`.
#. In this duplicate, uninstall all **non-standard apps**.
@@ -46,10 +46,10 @@ Transferring an Odoo Online database
====================================
.. important::
Odoo Online's :ref:`intermediary versions <supported_versions>` are not supported by Odoo.sh or
on-premise. Therefore, if the database to transfer is running an intermediary version, it must be
upgraded first to the next :ref:`major version <supported_versions>`, waiting for its release if
necessary.
Odoo Online's :doc:`intermediary versions <standard_extended_support>` are not supported by
Odoo.sh or on-premise. Therefore, if the database to transfer is running an intermediary version,
it must be upgraded first to the next :doc:`major version <standard_extended_support>`, waiting
for its release if necessary.
.. example::
Transferring an online database running on Odoo 16.3 would require first upgrading it to Odoo

2
content/administration/odoo_sh/getting_started/create.rst
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@@ -67,7 +67,7 @@ Import a database
=================
Once your platform is deployed, you can import a database into your Odoo.sh project, provided it
uses a :doc:`supported version <../../supported_versions>` of Odoo.
uses a :doc:`supported version <../../standard_extended_support>` of Odoo.
.. note::
Due to `Odoo's backup policy <https://www.odoo.com/cloud-sla>`_, the import process requires

102
content/administration/standard_extended_support.rst Normal file
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@@ -0,0 +1,102 @@
=============================
Standard and extended support
=============================
.. warning::
The information presented on this page is not intended to amend, modify, or replace any terms of
the :doc:`Odoo Enterprise Subscription Agreement <../legal/terms/enterprise>`. In the event of
any inconsistency or conflict, the Subscription Agreement shall govern.
Odoo provides **standard support** for all major versions for three years. It includes helpdesk
support, bug fixing, and security updates.
Beyond those three years, you can benefit from **extended support** by paying an extra fee. It
includes helpdesk support and bug fixes (depending on feasibility).
.. note::
- Odoo releases intermediary versions, called online or SaaS versions, every two to three months.
These versions are only available on Odoo Online and are not eligible for extended support.
- You can `upgrade <https://upgrade.odoo.com>`_ from any version.
The table below shows the support status of every version. Major releases are highlighted in bold.
.. list-table::
:header-rows: 1
:widths: auto
* -
- Odoo Online
- Odoo.sh
- On-premise
- Release date
- End of standard support
* - **Odoo 19.0**
- |green|
- |green|
- |green|
- September 2025
- September 2028 (planned)
* - Odoo SaaS 18.4
- |red|
- N/A
- N/A
- July 2025
-
* - Odoo SaaS 18.3
- |red|
- N/A
- N/A
- May 2025
-
* - Odoo SaaS 18.2
- |red|
- N/A
- N/A
- March 2025
-
* - **Odoo 18.0**
- |green|
- |green|
- |green|
- October 2024
- September 2027 (planned)
* - **Odoo 17.0**
- |green|
- |green|
- |green|
- November 2023
- September 2026 (planned)
* - **Odoo 16.0**
- |red|
- |red|
- |red|
- October 2022
- September 2025
* - **Odoo 15.0**
- |red|
- |red|
- |red|
- October 2021
- October 2024
* - Older versions
- |red|
- |red|
- |red|
- Before 2021
- Before 2024
.. admonition:: Legend
|green| : Standard support
|red| : Extended support available (with an extra fee)
N/A : Never released for this platform
.. |green| raw:: html
<span class="text-success" style="font-size: 32px; line-height: 32px; display: inline-block; vertical-align: middle;">●</span>
.. |red| raw:: html
<span class="text-danger" style="font-size: 32px; line-height: 32px; display: inline-block; vertical-align: middle;">●</span>

107
content/administration/supported_versions.rst
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@@ -1,107 +0,0 @@
:hide-page-toc:
.. _supported_versions:
==================
Supported versions
==================
Odoo provides support and bug fixing **for the 3 last major versions** of Odoo.
.. note::
Odoo releases intermediary versions called **Online versions** on the :doc:`Odoo Online
<odoo_online>` hosting every two months. Odoo Online users can then benefit from the latest
features of Odoo.
- Admins of Odoo Online databases are invited to :doc:`upgrade <upgrade>` them regularly.
- Online versions are *not* released for Odoo.sh and On-Premise installations.
- Online versions are listed below as *SaaS*.
This matrix shows the support status of every version.
**Major releases are in bold type.**
.. list-table::
:header-rows: 1
:widths: auto
* -
- Odoo Online
- Odoo.sh
- On-Premise
- Release date
- End of support
* - **Odoo 19.0**
- |green|
- |green|
- |green|
- September 2025
- September 2028 (planned)
* - Odoo SaaS 18.4
- |red|
- N/A
- N/A
- July 2025
-
* - Odoo SaaS 18.3
- |red|
- N/A
- N/A
- May 2025
-
* - Odoo SaaS 18.2
- |red|
- N/A
- N/A
- March 2025
-
* - **Odoo 18.0**
- |green|
- |green|
- |green|
- October 2024
- September 2027 (planned)
* - **Odoo 17.0**
- |green|
- |green|
- |green|
- November 2023
- September 2026 (planned)
* - **Odoo 16.0**
- |red|
- |red|
- |red|
- October 2022
- September 2025
* - **Odoo 15.0**
- |red|
- |red|
- |red|
- October 2021
- October 2024
* - Older versions
- |red|
- |red|
- |red|
- Before 2021
- Before 2024
.. admonition:: Legend
|green| Supported version
|red| End-of-support
N/A Never released for this platform
.. important::
Even though we don't support older versions, you can always `upgrade from any version
<https://upgrade.odoo.com/>`_.
.. |green| raw:: html
<span class="text-success" style="font-size: 32px; line-height: 0.5">●</span>
.. |red| raw:: html
<span class="text-danger" style="font-size: 32px; line-height: 0.5">●</span>

6
content/administration/upgrade.rst
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@@ -4,8 +4,8 @@ Upgrade
An upgrade involves moving a database from an older version to a newer supported version (e.g., from
Odoo 16.0 to Odoo 18.0). Regular upgrades are crucial as each version offers new features, bug
fixes, and security patches. Using a :doc:`supported version <supported_versions>` is strongly
recommended. Each major version is supported for three years.
fixes, and security patches. Using a :doc:`supported version <standard_extended_support>` is
strongly recommended. Each major version is supported for three years.
Depending on the hosting type and Odoo version used, a database upgrade can be **mandatory**.
@@ -429,4 +429,4 @@ The following upgrade-related services are **not** included:
.. seealso::
- :doc:`Odoo.sh documentation <odoo_sh>`
- :doc:`Supported Odoo versions <supported_versions>`
- :doc:`Supported Odoo versions <standard_extended_support>`

2
content/applications/finance/fiscal_localizations/belgium.rst
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@@ -559,7 +559,7 @@ The Odoo POS system is certified for databases hosted on **Odoo Online**, **Odoo
**On-Premise**.
.. seealso::
:doc:`/administration/supported_versions`
:doc:`/administration/standard_extended_support`
A `certified POS system <https://www.systemedecaisseenregistreuse.be/systemes-certifies>`_ must
adhere to rigorous government regulations, which means it operates differently from a non-certified

2
content/applications/general/apps_modules.rst
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@@ -45,7 +45,7 @@ Upgrade apps and modules
========================
On some occasions, new improvements or app features are added to :doc:`supported versions of Odoo
</administration/supported_versions>`. To be able to use them, you must **upgrade** your app.
</administration/standard_extended_support>`. To be able to use them, you must **upgrade** your app.
Go to :menuselection:`Apps`, click on the *dropdown menu* of the app you want to upgrade, then on
*Upgrade*.

8
content/contributing.rst
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@@ -31,10 +31,10 @@ lists the most important of them.
- Anyone interested in Odoo
* - Submit bug reports
- Help improve the stability of Odoo by reporting the bugs that you discover in :doc:`supported
versions </administration/supported_versions>` directly to Odoo support. Make sure to include
as many details (version, environment, test scenario...) as possible. If you don't have the
Odoo Enterprise license required for contacting the support, open a new issue on the GitHub
repository of Odoo.
versions </administration/standard_extended_support>` directly to Odoo support. Make sure to
include as many details (version, environment, test scenario...) as possible. If you don't
have the Odoo Enterprise license required for contacting the support, open a new issue on the
GitHub repository of Odoo.
- * `Odoo support <https://www.odoo.com/help>`_
* `Issue tracker on GitHub <https://github.com/odoo/odoo/issues>`_
- Users of Odoo

6
content/contributing/development.rst
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@@ -103,9 +103,9 @@ Now that your environment is set up, you can start contributing to the codebase.
navigate to the directory where you installed Odoo from sources and follow the guide below.
#. Choose the version of Odoo to which you want to make changes. Keep in mind that contributions
targeting an :doc:`unsupported version of Odoo </administration/supported_versions>` are not
accepted. This guide assumes that the changes target Odoo {CURRENT_VERSION}, which corresponds to
branch `{CURRENT_BRANCH}`.
targeting an :doc:`unsupported version of Odoo </administration/standard_extended_support>` are
not accepted. This guide assumes that the changes target Odoo {CURRENT_VERSION}, which
corresponds to branch `{CURRENT_BRANCH}`.
#. Create a new branch starting from branch {CURRENT_BRANCH}. Prefix the branch name with the base
branch: `{CURRENT_BRANCH}-...`. If you work at Odoo, suffix the branch name with your Odoo
handle: `{CURRENT_BRANCH}-...-xyz`.

4
content/contributing/documentation.rst
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@@ -216,8 +216,8 @@ Contributing to the documentation
#. Choose the version of the documentation to which you want to make changes. Keep in mind
that contributions targeting an :doc:`unsupported version of Odoo
</administration/supported_versions>` are not accepted. This guide assumes that the changes
target the documentation of Odoo {CURRENT_VERSION}, which corresponds to branch
</administration/standard_extended_support>` are not accepted. This guide assumes that the
changes target the documentation of Odoo {CURRENT_VERSION}, which corresponds to branch
`{CURRENT_BRANCH}`.
#. Create a new branch starting from branch {CURRENT_BRANCH}. Prefix the branch name with the
base branch: `{CURRENT_BRANCH}-...`. If you work at Odoo, suffix the branch name with your

4
redirects/17.0.txt
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@@ -1,3 +1,7 @@
# administration
administration/supported_versions.rst administration/standard_extended_support.rst
# administration/odoo_sh
administration/odoo_sh/getting_started/first_module.rst administration/odoo_sh/first_module.rst