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Merge pull request #6884 from nextcloud/enh/noid/add-fix-encrypted-version

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Add encryption hint about how to fix bad signature errors
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Julius Härtl
2021-06-30 17:29:56 +02:00
committed by GitHub
parent 3cd3b10470 1adce5b495
commit 9797355507
1 changed files with 15 additions and 0 deletions
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admin_manual/issues/general_troubleshooting.rst
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@@ -350,6 +350,21 @@ For a safe moving of data directory, supported by Nextcloud, recommended actions
.. warning
Note, you may need to configure your webserver to support symlinks.
Troubleshooting encryption
--------------------------
Problems when downloading or decrypting files
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
In some rare cases it can happen that encrypted files cannot be downloaded
and return a "500 Internal Server Error". If the Nextcloud log contains an error about
"Bad Signature", then the following command can be used to repair affected files:
| ``occ encryption:fix-encrypted-version userId --path=/path/to/broken/file.txt``
Replace "userId" and the path accordingly.
The command will do a test decryption for all files and automatically repair the ones with a signature error.
Other issues
------------