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Merge pull request #679 from owncloud/communitysupport

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add mention of community support channels & enterprise support and merge...
This commit is contained in:
Carla Schroder
2014-12-02 13:23:32 -08:00
parent 2301736118 b6083a09ab
commit 813997b68c
2 changed files with 41 additions and 11 deletions
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34
admin_manual/issues/index.rst
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@@ -2,18 +2,36 @@
Issues
======
If you have trouble installing, configuring or maintaining ownCloud, please refer to our community support channels:
* `The ownCloud Forums`_
.. note:: The ownCloud forums have a `FAQ page`_ where each topic corresponds to
typical mistakes or frequently occurring issues
* `The ownCloud User mailing list`_
* The ownCloud IRC chat channel ``irc://#owncloud@freenode.net`` on freenode.net, also
accessible via `webchat`_
Please understand that all these channels essentially consist of users like you helping each other out. Consider helping others out where you can, to contribute back for the help you get. This is the only way to keep a community like ownCloud healthy and sustainable!
If you are using ownCloud in a business or otherwise large scale deployment, note that ownCloud Inc. offers the `Enterprise Edition`_ with commercial support options.
Bugs
----
If you think you have found a bug in ownCloud, please:
* Search for a solution
* Search for a solution (see the options above)
* Double check your configuration
If you can't find a solution, please file an issue:
If you can't find a solution, please use our `bugtracker`_.
* If the issue is with the ownCloud server, report it to the `GitHub core repository <https://github.com/owncloud/core>`_
* If the issue is with the ownCloud client, report it to the `GitHub mirall repository <https://github.com/owncloud/mirall>`_
* If the issue with with an ownCloud app, report it to where that app is developed
* If the app is listed `here <https://github.com/owncloud>`_ report it to the correct repository
* If the app is listed `in the apps repository <https://github.com/owncloud/apps>`_ report it there
Please note that the mailing list should not be used for bug reports, as it is hard to track them there.
.. _the ownCloud Forums: http://forum.owncloud.org
.. _FAQ page: https://forum.owncloud.org/viewforum.php?f=17
.. _the ownCloud User mailing list: https://mailman.owncloud.org/mailman/listinfo/user
.. _webchat: http://webchat.freenode.net/?channels=owncloud
.. _Enterprise Edition: https://owncloud.com/lp/community-or-enterprise/
.. _bugtracker: http://doc.owncloud.org/server/7.0/developer_manual/bugtracker/index.html

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developer_manual/bugtracker/index.rst
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@@ -12,8 +12,20 @@ Bugtracker
Thank you for helping ownCloud by reporting bugs. Before submitting an issue, please read
`Issue submission guidelines`_ first.
Bugs related to the core should be entered into the `ownCloud Core Repository Issues`_. If your report
is related to an application, their bugtrackers will be also found in the same guideline page.
* If the issue is with the ownCloud server, report it to the `Core repository`_
* If the issue is with the ownCloud client, report it to the `Mirall repository`_
* If the issue with with an ownCloud app, report it to where that app is developed
* If the app is listed in our `main github repository`_ report it to the correct sub
repository
* If the app is listed in the `apps repository`_ report it there
Please note that the mailing list should not be used for bug reports, as it is hard to track them there.
.. _ownCloud Core Repository Issues: https://github.com/owncloud/core/issues
.. _Issue submission guidelines: https://github.com/owncloud/core/blob/master/CONTRIBUTING.md#submitting-issues
.. _Core repository: https://github.com/owncloud/core/issues
.. _Mirall repository: https://github.com/owncloud/mirall/issues
.. _main github repository: https://github.com/owncloud
.. _apps repository: https://github.com/owncloud/apps/issues