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add refs to configuration report generators to relevant pages
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@@ -32,3 +32,4 @@ Enterprise Edition Only
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enterprise_file_management/index
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enterprise_logging/index
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enterprise_firewall/index
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enterprise_troubleshooting
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@@ -1,6 +1,6 @@
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========================================
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=========================================
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Enterprise Logging Apps (Enterprise only)
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========================================
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=========================================
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.. toctree::
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:maxdepth: 2
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21
admin_manual/enterprise_troubleshooting.rst
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21
admin_manual/enterprise_troubleshooting.rst
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@@ -0,0 +1,21 @@
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==========================
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Enterprise Troubleshooting
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==========================
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When you have problems with your ownCloud Enterprise installation, refer to
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:doc:`../issues/general_troubleshooting` to see if you can resolve your issue
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without opening a support ticket. If you need to open a support ticket, use the
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Open Ticket button in your account on
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`<https://customer.owncloud.com/owncloud/>`_.
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Bug reports and trouble tickets usually need a copy of your ownCloud server
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configuration report. You have two ways to generate a configuration report.
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#. Use the :ref:`occ config command <config_commands_label>`.
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#. Use the **Enterprise license key** app on your ownCloud Admin page to
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generate the report with the click of a button.
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.. figure:: images/config-report-1.png
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:alt: Enterprise license key app
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Both methods automatically obscure passwords and secrets.
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BIN
admin_manual/images/config-report-1.png
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BIN
admin_manual/images/config-report-1.png
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Binary file not shown.
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After Width: | Height: | Size: 11 KiB |
@@ -31,7 +31,9 @@ If you think you have found a bug in ownCloud, please:
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* Search for a solution (see the options above)
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* Double-check your configuration
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If you can't find a solution, please use our `bugtracker`_.
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If you can't find a solution, please use our `bugtracker`_. You can generate a
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configuration report with the :ref:`occ config command
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<config_commands_label>`, with passwords automatically obscured.
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.. _the ownCloud Forums: https://forum.owncloud.org
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.. _FAQ page: https://forum.owncloud.org/viewforum.php?f=17
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@@ -40,7 +42,7 @@ If you can't find a solution, please use our `bugtracker`_.
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.. _webchat: http://webchat.freenode.net/?channels=owncloud
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.. _Enterprise Edition: https://owncloud.com/lp/community-or-enterprise/
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.. _bugtracker:
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https://doc.owncloud.org/server/9.0/developer_manual/bugtracker/index.html
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https://doc.owncloud.org/server/9.1/developer_manual/bugtracker/index.html
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.. TODO ON RELEASE: Update version number above on release
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General Troubleshooting
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