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[FIX] ecommerce: clarify the configuration of C&C in multi-company

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Odoo does not support company mismatches between the website and the
fulfillment warehouse. So company of the selected warehouses in C&C
must match the website's company. Since this is not currently restricted
in the frontend, a mismatch results in unselectable pickup locations.
This note provides necessary configuration guidance for users.

closes odoo/documentation#16950

X-original-commit: 1da0f81425
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Valeriya Chuprina (vchu) <vchu@odoo.com>
This commit is contained in:
Valeriya (vchu)
2026-03-04 11:39:48 +00:00
parent 650d26ade7
commit efed92352d
1 changed files with 3 additions and 0 deletions
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content/applications/websites/ecommerce/shipping.rst
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@@ -123,6 +123,9 @@ To allow customers to reserve products online and collect them in-store, follow
selector on the product page.
- Each warehouse must have a **complete address** to ensure its location is accurately displayed
to customers. Incomplete addresses prevent the warehouse from being shown.
- In a multi-company environment, the company assigned to the warehouse must match the company
assigned to the website on which the delivery method is used. If the companies differ, the
pickup location cannot be selected.
- The :guilabel:`Click & Collect` option is not available for services.
- By default, the :ref:`Pay on Site <payment_providers/inperson_payments/pay_on_site>` payment
method is :ref:`enabled and published <payment_providers/add_new>` when the :guilabel:`Click &