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51 lines
2.5 KiB
Markdown
51 lines
2.5 KiB
Markdown
---
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description: How to get help and support with n8n.
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contentType: howto
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---
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# Get help with n8n
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## Where to get help
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n8n provides different support options depending on your plan and the nature of your problem.
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### n8n community forum
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n8n provides free community support for all n8n users through the [forum](https://community.n8n.io/).
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This is the best source for answers of all kinds, as both the n8n support team and community members can help.
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### Email support
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n8n offers email support through the [help@n8n.io](mailto:help@n8n.io) for the following plans:
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* [Enterprise plans](https://n8n.io/enterprise/) can use email support with an SLA for technical, account, billing, and other inquiries.
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* Other [Cloud plans](https://n8n.io/pricing/) can use email support for admin and billing issues. For technical support, please refer to the forum.
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## What to include in your message
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When posting to the forum or emailing customer support, you'll get help faster if you provide details in your first message about your n8n instance and the issue you're experiencing.
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### Your n8n instance details
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To collect basic information about your n8n instance:
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1. Open the left-side panel.
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2. Select **Help**.
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3. Select **About n8n**.
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4. The **About n8n** modal opens to display your current information.
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5. Select **Copy debug information** to copy your information.
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6. Include this information in your forum post or support email.
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### Details about your problem
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To help resolve your issues more efficiently, here are some things you can include to provide more context:
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* :video_camera: **Screenshots or video recordings**: A quick Loom or screen recording that shows what's happening.
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* :books: **Relevant documentation**: If you've followed any guides or documentation, include links to them in your message.
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* :cloud: **n8n Cloud workspace (if possible)**: If contacting support, provide the workspace URL for your n8n Cloud instance. It looks something like `https://xxxxx.n8n.app.cloud`.
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* :memo: **Steps to reproduce the issue**: A simple step-by-step outline of what you did before encountering the issue.
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* :open_file_folder: **Workflow or Configuration files**: Sharing relevant workflows or configuration files can be a huge help.
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It may also be helpful to include a [HAR (HTTP Archive) file](https://en.wikipedia.org/wiki/HAR_(file_format)) in your message. You can learn how to generate a HAR file in your browser and how to redact sensitive details before posting using the [Har Analizer](https://toolbox.googleapps.com/apps/har_analyzer/).
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