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63 lines
2.4 KiB
Markdown
63 lines
2.4 KiB
Markdown
---
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title: FAQs
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description: Common FAQs related to billing
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keywords: billing, renewal, payments
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---
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### Where can I view my billing date?
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Navigate to the **Plan** tab in your billing settings. The billing date is located near the bottom-right.
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### What credit and debit cards are supported?
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- Visa
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- MasterCard
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- American Express
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- Discover
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- JCB
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- Diners
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- UnionPay
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### What happens if my subscription payment fails?
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If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 8 times using the following schedule:
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- Next day after the due date (aka day 1 after the due date)
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- Next day after the first retry (aka day 2 after the due date)
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- Then every other day (aka day 4, 6, 8, 10, 12, 14 after the due date)
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Docker also sends an email notification `Action Required - Credit Card Payment Failed` with an attached unpaid invoice after each failed payment attempt.
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Once the grace period is over and the invoice is still not paid, the subscription is downgraded to a free plan and all paid features are disabled.
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## What billing-related emails will I receive from Docker Hub?
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Docker Hub sends the following billing-related emails:
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- Confirmation of a new subscription.
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- Confirmation of paid invoices.
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- Notifications of credit or debit card payment failures.
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- Notifications of credit or debit card expiration.
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- Confirmation of a cancelled subscription
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- Reminders of subscription renewals for annual subscribers. This is sent 14 days before the renewal date.
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### Does Docker offer academic pricing?
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Contact the [Docker Sales Team](https://www.docker.com/company/contact){:target="blank" rel="noopener" class=""}.
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### Do I need to do anything at the end of my subscription term?
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No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.
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### How do I redeem a coupon?
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You can redeem a coupon for any paid Docker subscription.
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A coupon can be used when you:
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- Sign up to a new paid subscription from a free subscription
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- Upgrade an existing paid subscription
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You are asked to enter your coupon code when you confirm or enter your payment method.
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If you use a coupon to pay for a subscription, when the coupon expires, your payment method is charged the full cost of your subscription. If you do not have a saved payment method, your account is downgraded to a free subscription.
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