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Merge pull request #14611 from jerae-duffin/ENGDOCS-665

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removed recovery code
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jerae-duffin
2022-04-27 10:36:48 -05:00
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docker-hub/2fa/recover-hub-account.md
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@@ -4,38 +4,6 @@ keywords: Docker, docker, registry, security, Docker Hub, authentication, two-fa
title: Recover your Docker Hub account
---
If you have lost your two-factor authentication device and need to access your
Docker Hub account, you can gain access to your account using your two-factor
authentication recovery code.
## Prerequisites
Two-factor authentication is enabled on your Docker Hub account and you have
your two-factor authentication recovery code.
> If you lose both your 2FA authentication device and recovery code, you may
> not be able to recover your account.
{: .important }
## Recover your Docker Hub account with a recovery code
Go through the login process on Docker Hub. When you're asked to enter your
two-factor authentication code, click **I've lost my authentication device**.
![Lost authentication device](../images/2fa-enter-2fa-code.png){:width="250px"}
On the next screen, click "I have my recovery code".
![You have your code](../images/2fa-have-recovery-code.png){:width="250px"}
Enter your recovery code.
![Enter recovery code](../images/2fa-enter-recover-code.png){:width="250px"}
Once you have used your recovery code, you will have to re-enable two-factor
authentication. See [Enabling two-factor authentication on Docker Hub](/docker-hub/2fa).
## Alternative recovery methods
If you have lost access to both your two-factor authentication application and
your recovery code, get in touch with our Support team using the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout){:target="_blank" rel="noopener" class="_"}. You must enter the primary email address associated with your Docker ID in the Contact Support form for recovery instructions.