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update pages for premium support (#23619)

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## Description
- Rewrote subscription + DD support pages for premium support/linking
out to pricing
- This is a first pass at updating our pricing pages in docs, further
updates to come to overhaul source of truth for pricing and
subscriptions

## Related issues or tickets
https://docker.atlassian.net/browse/ENGDOCS-3085
This commit is contained in:
Sarah Sanders
2025-10-28 14:56:15 -04:00
committed by GitHub
parent f8b70fe3e4
commit 9c23032b16
2 changed files with 60 additions and 28 deletions
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47
content/manuals/desktop/troubleshoot-and-support/support.md
View File

@@ -4,29 +4,45 @@ keywords: Support, Docker Desktop, Linux, Mac, Windows
title: Get support for Docker Desktop
weight: 20
aliases:
- /desktop/support/
- /support/
- /desktop/support/
- /support/
---
> [!NOTE]
>
>
> Docker Desktop offers support for developers with a [Pro, Team, or Business subscription](https://www.docker.com/pricing?utm_source=docker&utm_medium=webreferral&utm_campaign=docs_driven_upgrade_desktop_support).
### How do I get Docker Desktop support?
## Support options
> [!TIP]
>
> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation.
All Docker Pro, Team, and Business subscribers receive email support for Docker Desktop, including help with account management, billing, configuration, installation, and usage issues.
If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/).
Support response times and availability vary by subscription tier:
All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis.
- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win)
- **Docker Pro**: 3 business day response
- **Docker Team**: 2 business day response, 24×5 availability
- **Docker Business**: 1 business day response, 24×5 availability
Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business subscribers.
For detailed support features and response times, see [Docker Pricing](https://www.docker.com/pricing/).
### Community support
All Docker users can seek support through the following resources, where Docker or the community respond on a best effort basis:
- [Docker Desktop for Windows GitHub repo](https://github.com/docker/for-win)
- [Docker Desktop for Mac GitHub repo](https://github.com/docker/for-mac)
- [Docker Desktop for Linux GitHub repo](https://github.com/docker/desktop-linux)
- [Docker Community Forums](https://forums.docker.com/)
- [Docker Community Slack](http://dockr.ly/comm-slack)
## How do I get Docker Desktop support?
> [!TIP]
>
> Before reaching out for support, follow the appropriate [Diagnose steps](/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md#diagnose) in the troubleshooting documentation.
If you have a paid Docker subscription, you can [contact the Support team](https://hub.docker.com/support/contact/).
### What support can I get?
@@ -36,16 +52,17 @@ All Docker users can seek support through the following resources, where Docker
- Billing or subscription issues
- Configuration issues
- Desktop installation issues
- Installation crashes
- Failure to launch Docker Desktop on first run
- Installation crashes
- Failure to launch Docker Desktop on first run
- Desktop update issues
- Sign-in issues in both the command line interface and Docker Hub user interface
- Push or pull issues, including rate limiting
- Usage issues
- Crash closing software
- Docker Desktop not behaving as expected
- Crash closing software
- Docker Desktop not behaving as expected
For Windows users, you can also request support on:
- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside [certain VM or VDI environments](/manuals/desktop/setup/vm-vdi.md) (Docker Business customers only)
@@ -87,7 +104,7 @@ For Pro and Team customers, Docker only offers support for the latest version of
As a Pro user you can get support for Docker Desktop on a single machine.
As a Team, you can get support for Docker Desktop for the number of machines equal to the number of seats as part of your subscription.
### What OS’s are supported?
### What operating systems are supported?
Docker Desktop is available for Mac, Linux, and Windows. The supported version information can be found on the following pages:

41
content/manuals/subscription/details.md
View File

@@ -4,7 +4,7 @@ linkTitle: Subscriptions and features
description: Learn about Docker subscription tiers and their key features
keywords: subscription, personal, pro, team, business, features, docker subscription
aliases:
- /subscription/core-subscription/details/
- /subscription/core-subscription/details/
weight: 10
---
@@ -64,7 +64,7 @@ Docker Pro includes:
- Full access to all Docker tools
- 200 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not
rollover month to month
rollover month to month
- 2 Docker Scout repositories with vulnerability analysis
- 100 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month
- No Docker Hub pull rate limits
@@ -79,12 +79,12 @@ Pricing](https://www.docker.com/pricing/).
Docker Team includes:
- 500 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not
rollover month to month
rollover month to month
- Unlimited Docker Scout repositories with vulnerability analysis
- 500 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month
- No Docker Hub pull rate limits
- Advanced collaboration tools including organization management, [Role Based Access Control
(RBAC)](/security/for-admins/roles-and-permissions/), [activity logs](/admin/organization/activity-logs/), and more
(RBAC)](/security/for-admins/roles-and-permissions/), [activity logs](/admin/organization/activity-logs/), and more
For a list of features available in each tier, see [Docker
Pricing](https://www.docker.com/pricing/).
@@ -96,22 +96,22 @@ Pricing](https://www.docker.com/pricing/).
Docker Business includes:
- 1500 Docker Build Cloud minutes per month, Docker Build Cloud minutes do not
rollover month to month
rollover month to month
- Unlimited Docker Scout repositories with vulnerability analysis
- 1500 Testcontainers Cloud runtime minutes per month, Testcontainers Cloud runtime minutes do not rollover month to month
- No Docker Hub pull rate limits
- Enterprise security features:
- [Hardened Docker Desktop](/manuals/enterprise/security/hardened-desktop/_index.md)
- [Image Access
Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md)
which lets admins control what content developers can access
Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md)
which lets admins control what content developers can access
- [Registry Access
Management](/manuals/enterprise/security/hardened-desktop/registry-access-management.md)
which lets admins control what registries developers can access
Management](/manuals/enterprise/security/hardened-desktop/registry-access-management.md)
which lets admins control what registries developers can access
- [Company layer](/admin/company/) to manage multiple organizations and settings
- [Single sign-on](/security/for-admins/single-sign-on/)
- [System for Cross-domain Identity
Management](/security/for-admins/provisioning/scim/)
Management](/security/for-admins/provisioning/scim/)
For a list of features available in each tier, see [Docker
Pricing](https://www.docker.com/pricing/).
@@ -134,6 +134,7 @@ repetitive tasks and empowers developers to spend more time creating value for
their customers.
Legacy Docker Pro includes:
- Unlimited public repositories
- Unlimited [Scoped Access Tokens](/security/access-tokens/)
- Unlimited [collaborators](/docker-hub/repos/manage/access/#collaborators) for public repositories at no cost per month.
@@ -166,6 +167,7 @@ licensing for commercial use of Docker components including Docker Desktop and
Docker Hub.
Legacy Docker Team includes:
- Everything included in legacy Docker Pro
- Unlimited teams
- [Auto Builds](/docker-hub/builds/) with 15 concurrent builds
@@ -198,6 +200,7 @@ initiatives. A Docker Business subscription includes licensing for commercial
use of Docker components including Docker Desktop and Docker Hub.
Legacy Docker Business includes:
- Everything included in legacy Docker Team
- [Hardened Docker Desktop](/manuals/enterprise/security/hardened-desktop/_index.md)
- [Image Access Management](/manuals/enterprise/security/hardened-desktop/image-access-management.md) which lets admins control what content developers can access
@@ -273,8 +276,8 @@ For a list of features available in each tier, see [Docker Pricing](https://www.
## Legacy Docker Build Cloud subscriptions
This section describes the features available for the different legacy Docker
Build Cloud subscription tiers.
This section describes the features available for the different legacy Docker
Build Cloud subscription tiers.
> [!IMPORTANT]
>
@@ -350,4 +353,16 @@ A dedicated Docker account manager handles setup and management for Docker Busin
## Support
All Docker Pro, Team, and Business subscribers receive email support for their subscriptions.
All Docker Pro, Team, and Business subscribers receive email support for their subscriptions, including help with account management, billing, configuration, installation, and usage issues.
Support response times and availability vary by subscription tier:
- Docker Pro: 3 business day response
- Docker Team: 2 business day response, 24×5 availability
- Docker Business: 1 business day response, 24×5 availability
Premium Support with faster response times and 24×7 availability is available as an add-on for Docker Business subscribers.
For detailed support features and response times, see [Docker Pricing](https://www.docker.com/pricing/).
All Docker users can also access community support through the [Docker Community Forums](https://forums.docker.com/) and [Docker Community Slack](https://dockr.ly/comm-slack).