mirror of
https://github.com/odoo/documentation.git
synced 2025-12-12 07:29:27 +07:00
f4e9e2f991
closes odoo/documentation#15315
X-original-commit: 6b6069a2f9
Signed-off-by: Xavier Platteau (xpl) <xpl@odoo.com>
124 lines
5.1 KiB
ReStructuredText
124 lines
5.1 KiB
ReStructuredText
=======
|
|
Hosting
|
|
=======
|
|
|
|
.. _hosting/change-solution:
|
|
|
|
Change hosting solution
|
|
=======================
|
|
|
|
The instructions to change the hosting type of a database depend on the current solution used and to
|
|
which solution the database should be moved.
|
|
|
|
Transferring an on-premise database
|
|
===================================
|
|
|
|
To Odoo Online
|
|
--------------
|
|
|
|
.. important::
|
|
- Odoo Online is *not* compatible with **non-standard apps**.
|
|
- The database's current version must be :doc:`supported <supported_versions>`.
|
|
|
|
#. Create a :ref:`duplicate of the database <on-premise/duplicate>`.
|
|
#. In this duplicate, uninstall all **non-standard apps**.
|
|
#. Use the database manager to grab a *dump with filestore*.
|
|
#. `Create a support ticket <https://www.odoo.com/help-form>`_ including the following:
|
|
|
|
- your **subscription number**,
|
|
- the **URL** you want to use for the database (e.g., `company.odoo.com`), and
|
|
- the **dump** as an attachment or as a link to the file (required for 60 MB+ files).
|
|
|
|
#. Odoo then makes sure the database is compatible before putting it online. In case of technical
|
|
issues during the process, Odoo might contact you.
|
|
|
|
.. note::
|
|
If you have time constraints, `create a support ticket <https://www.odoo.com/help-form>`_ as soon
|
|
as possible to schedule the transfer.
|
|
|
|
To Odoo.sh
|
|
----------
|
|
|
|
Follow the instructions found in :ref:`the Import a database section <odoo-sh/create/import>` of the
|
|
Odoo.sh *Create a project* documentation.
|
|
|
|
Transferring an Odoo Online database
|
|
====================================
|
|
|
|
.. important::
|
|
Odoo Online's :ref:`intermediary versions <supported_versions>` are not supported by Odoo.sh or
|
|
on-premise. Therefore, if the database to transfer is running an intermediary version, it must be
|
|
upgraded first to the next :ref:`major version <supported_versions>`, waiting for its release if
|
|
necessary.
|
|
|
|
.. example::
|
|
Transferring an online database running on Odoo 16.3 would require first upgrading it to Odoo
|
|
17.0.
|
|
|
|
.. tip::
|
|
Click the :icon:`fa-gear` (:guilabel:`gear`) button next to the database name on the `Odoo
|
|
Online database manager <https://www.odoo.com/my/databases/>`_ to display its version number.
|
|
|
|
.. warning::
|
|
If there is an active Odoo subscription linked to the database being migrated, reach out to
|
|
the Customer Service Manager or `contact Odoo support <https://www.odoo.com/help>`_ to
|
|
complete the subscription transfer.
|
|
|
|
To on-premise
|
|
-------------
|
|
|
|
#. Download a database backup by signing in to `the Odoo Online database manager
|
|
<https://www.odoo.com/my/databases/>`_, clicking the :icon:`fa-gear` (:guilabel:`gear`) button
|
|
next to the database name, then selecting :icon:`fa-cloud-download` :guilabel:`Download`. If the
|
|
download fails due to the file being too large, `contact Odoo support
|
|
<https://www.odoo.com/help>`_.
|
|
#. Restore the database from the database manager on your local server using the backup.
|
|
|
|
To Odoo.sh
|
|
----------
|
|
|
|
#. Download a database backup by signing in to `the Odoo Online database manager
|
|
<https://www.odoo.com/my/databases/>`_, clicking the :icon:`fa-gear` (:guilabel:`gear`) button
|
|
next to the database name, then selecting :icon:`fa-cloud-download` :guilabel:`Download`. If the
|
|
download fails due to the file being too large, `contact Odoo support
|
|
<https://www.odoo.com/help>`_.
|
|
#. Follow the instructions found in :ref:`the Import a database section <odoo-sh/create/import>` of
|
|
the Odoo.sh *Create a project* documentation.
|
|
|
|
Transferring an Odoo.sh database
|
|
================================
|
|
|
|
To Odoo Online
|
|
--------------
|
|
|
|
.. important::
|
|
Odoo Online is *not* compatible with **non-standard apps**.
|
|
|
|
#. Uninstall all **non-standard apps** in a staging build before doing it in the production build.
|
|
#. `Create a support ticket <https://www.odoo.com/help-form>`_ including the following:
|
|
|
|
- your **subscription number**,
|
|
- the **URL** you want to use for the database (e.g., `company.odoo.com`),
|
|
- which **branch** should be migrated,
|
|
- in which **region** you want the database to be hosted (Americas, Europe, or Asia),
|
|
- which user(s) will be the **administrator(s)**, and
|
|
- **when** (and in which timezone) you want the database to be up and running.
|
|
|
|
#. Odoo then makes sure the database is compatible before putting it online. In case of technical
|
|
issues during the process, Odoo might contact you.
|
|
|
|
.. note::
|
|
- If you have time constraints, `create a support ticket <https://www.odoo.com/help-form>`_ as
|
|
soon as possible to schedule the transfer.
|
|
- Select the **region** closest to most of your users to reduce latency.
|
|
- Future **administrator(s)** must have an Odoo.com account.
|
|
- The **date and time** you want the database to be up and running are helpful to organize the
|
|
switch from the Odoo.sh server to the Odoo Online servers.
|
|
- Databases are **not reachable** during their migration.
|
|
|
|
To on-premise
|
|
-------------
|
|
|
|
#. Download a :ref:`backup of your Odoo.sh production database <odoo-sh/branches/tabs/backups>`.
|
|
#. Restore the database from the database manager on your local server using the backup.
|