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To align with the updated terms of the Odoo Entreprise Subscription Agreement
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124 lines
5.1 KiB
ReStructuredText
=======
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Hosting
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=======
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.. _hosting/change-solution:
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Change hosting solution
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=======================
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The instructions to change the hosting type of a database depend on the current solution used and to
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which solution the database should be moved.
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Transferring an on-premise database
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===================================
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To Odoo Online
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--------------
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.. important::
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- Odoo Online is *not* compatible with **non-standard apps**.
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- The database's current version must be :doc:`supported <standard_extended_support>`.
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#. Create a :ref:`duplicate of the database <on-premise/duplicate>`.
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#. In this duplicate, uninstall all **non-standard apps**.
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#. Use the database manager to grab a *dump with filestore*.
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#. `Create a support ticket <https://www.odoo.com/help-form>`_ including the following:
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- your **subscription number**,
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- the **URL** you want to use for the database (e.g., `company.odoo.com`), and
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- the **dump** as an attachment or as a link to the file (required for 60 MB+ files).
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#. Odoo then makes sure the database is compatible before putting it online. In case of technical
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issues during the process, Odoo might contact you.
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.. note::
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If you have time constraints, `create a support ticket <https://www.odoo.com/help-form>`_ as soon
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as possible to schedule the transfer.
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To Odoo.sh
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----------
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Follow the instructions found in :ref:`the Import a database section <odoo-sh/create/import>` of the
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Odoo.sh *Create a project* documentation.
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Transferring an Odoo Online database
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====================================
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.. important::
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Odoo Online's :doc:`intermediary versions <standard_extended_support>` are not supported by
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Odoo.sh or on-premise. Therefore, if the database to transfer is running an intermediary version,
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it must be upgraded first to the next :doc:`major version <standard_extended_support>`, waiting
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for its release if necessary.
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.. example::
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Transferring an online database running on Odoo 16.3 would require first upgrading it to Odoo
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17.0.
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.. tip::
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Click the :icon:`fa-gear` (:guilabel:`gear`) button next to the database name on the `Odoo
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Online database manager <https://www.odoo.com/my/databases/>`_ to display its version number.
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.. warning::
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If there is an active Odoo subscription linked to the database being migrated, reach out to
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the Customer Service Manager or `contact Odoo support <https://www.odoo.com/help>`_ to
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complete the subscription transfer.
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To on-premise
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-------------
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#. Download a database backup by signing in to `the Odoo Online database manager
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<https://www.odoo.com/my/databases/>`_, clicking the :icon:`fa-gear` (:guilabel:`gear`) button
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next to the database name, then selecting :icon:`fa-cloud-download` :guilabel:`Download`. If the
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download fails due to the file being too large, `contact Odoo support
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<https://www.odoo.com/help>`_.
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#. Restore the database from the database manager on your local server using the backup.
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To Odoo.sh
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----------
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#. Download a database backup by signing in to `the Odoo Online database manager
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<https://www.odoo.com/my/databases/>`_, clicking the :icon:`fa-gear` (:guilabel:`gear`) button
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next to the database name, then selecting :icon:`fa-cloud-download` :guilabel:`Download`. If the
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download fails due to the file being too large, `contact Odoo support
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<https://www.odoo.com/help>`_.
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#. Follow the instructions found in :ref:`the Import a database section <odoo-sh/create/import>` of
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the Odoo.sh *Create a project* documentation.
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Transferring an Odoo.sh database
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================================
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To Odoo Online
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--------------
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.. important::
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Odoo Online is *not* compatible with **non-standard apps**.
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#. Uninstall all **non-standard apps** in a staging build before doing it in the production build.
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#. `Create a support ticket <https://www.odoo.com/help-form>`_ including the following:
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- your **subscription number**,
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- the **URL** you want to use for the database (e.g., `company.odoo.com`),
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- which **branch** should be migrated,
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- in which **region** you want the database to be hosted (Americas, Europe, or Asia),
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- which user(s) will be the **administrator(s)**, and
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- **when** (and in which timezone) you want the database to be up and running.
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#. Odoo then makes sure the database is compatible before putting it online. In case of technical
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issues during the process, Odoo might contact you.
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.. note::
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- If you have time constraints, `create a support ticket <https://www.odoo.com/help-form>`_ as
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soon as possible to schedule the transfer.
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- Select the **region** closest to most of your users to reduce latency.
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- Future **administrator(s)** must have an Odoo.com account.
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- The **date and time** you want the database to be up and running are helpful to organize the
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switch from the Odoo.sh server to the Odoo Online servers.
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- Databases are **not reachable** during their migration.
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To on-premise
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-------------
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#. Download a :ref:`backup of your Odoo.sh production database <odoo-sh/branches/tabs/backups>`.
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#. Restore the database from the database manager on your local server using the backup.
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