[MOV] live chat: structure

task-3269837

content/administration/maintain/domain_names.rst

@@ -71,7 +71,7 @@ way to verify the ownership of your domain name is by adding a DNS record. You c
 other providers.
 
 .. seealso::
-   - :doc:`/applications/websites/website/optimize/seo`
+   - :doc:`/applications/websites/website/pages/seo`
    - `Google Search Console Help - Verify your site ownership <https://support.google.com/webmasters/answer/9008080>`_
    - `Bing Webmaster Tools - Add and Verify site <https://www.bing.com/webmasters/help/add-and-verify-site-12184f8b>`_
 

content/applications/general/users/language.rst

@@ -58,4 +58,4 @@ can change the Language to any previously installed language and click
     :align: center
 
 .. seealso::
-    * :doc:`../../websites/website/publish/translate`
+    * :doc:`../../websites/website/configuration/translate`

content/applications/services/helpdesk/overview/receiving_tickets.rst

@@ -58,7 +58,7 @@ Live Chat
 | Through live interactions with your website visitors, helpdesk tickets can be instantly created
   and redirected to the right person.
 | Click on your helpdesk team's name - for the example below: *Customer Care* -
-  and :doc:`set up your channel </applications/websites/livechat/overview/get_started>`.
+  and :doc:`set up your channel </applications/websites/livechat>`.
 
 .. image:: receiving_tickets/live_chat.png
    :align: center
@@ -66,7 +66,7 @@ Live Chat
          in Odoo Helpdesk
 
 Now, your operators can create tickets by using the
-:doc:`command </applications/websites/livechat/overview/responses>` */helpdesk (subject_of_ticket)*.
+:doc:`command </applications/websites/livechat/responses>` */helpdesk (subject_of_ticket)*.
 
 Prioritize tickets
 ==================

content/applications/websites/ecommerce/getting_started/product_page.rst

@@ -28,4 +28,4 @@ See how to configure your products from links here below.
   - :doc:`../maximizing_revenue/cross_selling`
   - :doc:`../maximizing_revenue/reviews`
   - :doc:`../maximizing_revenue/pricing`
-  - :doc:`../../website/optimize/seo`
+  - :doc:`../../website/pages/seo`

content/applications/websites/livechat.rst

@@ -1,16 +1,87 @@
-:nosearch:
 :show-content:
-:hide-page-toc:
 :show-toc:
 
 =========
 Live Chat
 =========
 
+Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses
+and it is accessible and convenient, as your customers can keep doing what they are doing while
+interacting with you. Remember: your customers want to talk to you, so let's make it easy.
+
 .. seealso::
    - `Live Chat: product page <https://www.odoo.com/app/live-chat>`_
+   - :doc:`livechat/ratings`
+   - :doc:`livechat/responses`
+
+Set up
+======
+
+Once *Live Chat* is installed on your database, if your website was created with Odoo, the
+application is automatically added to it. All that is left to do is to go to
+:menuselection:`Website --> Configuration --> Settings --> Live Chat`.
+
+.. image:: livechat/livechat_settings.png
+   :height: 300
+   :alt: View of the settings page and the live chat feature for Odoo Live Chat
+
+Select the channel to be linked to your website or create one on the fly.
+
+.. image:: livechat/channels.png
+   :alt: View of a live chat channel form for Odoo Live Chat
+
+| For both scenarios, under:
+| - **Operators**: add agents to respond to the chat requests. Add as many as you like, and keep in
+  mind that operators that do not show any activity in Odoo for more than 30min are considered
+  disconnected.
+| - **Options**: set the default text to be shown on the live chat button; an automated welcome
+  message to be seen by visitors when a conversation is initiated, and the text that prompts the
+  user to initiate a chat.
+| - **Channel Rules**: choose an action for a given URL, and/or per country. In the example below,
+  the chat window automatically pops-up 3 seconds after users (from any country) land on the
+  contact us page.
+
+.. image:: livechat/rules.png
+   :alt: View of a channel’s rules form for Odoo Live Chat
+
+.. note::
+   GeoIP, which refers to the process of finding a computer terminal’s geographical location by its
+   IP address, must be installed on your server. Otherwise, under *Channel Rules*, countries are
+   not taken into account.
+
+External options
+----------------
+
+| If your website was not created with Odoo, you can find the code to be added to your own, under
+  the *Widget* tab.
+| Odoo also offers an URL you can send to users so they can have access to a single live chat page.
+
+.. image:: livechat/widget.png
+   :alt: View of the widget tab for Odoo Live Chat
+
+Managing chat requests
+======================
+
+Conversations initiated by visitors pop up as a direct message, and are shown in *Discuss*.
+Therefore, inquiries can be answered wherever you are in Odoo.
+
+.. image:: livechat/discuss.png
+   :alt: View of the discuss application with a message sent through live chat in Odoo
+
+.. note::
+   Conversations are dispatched based on the current workload of the online operators.
+
+Leave or join a channel
+=======================
+
+Go to :menuselection:`Website --> Configuration --> Settings`, access your channel under
+*Live Chat*, and *Join Channel* or *Leave Channel*.
+
+.. image:: livechat/joinchannel.png
+   :alt: View of a channel form and the option to join a channel for Odoo Live Chat
 
 .. toctree::
    :titlesonly:
 
-   livechat/overview
+   livechat/ratings
+   livechat/responses

content/applications/websites/livechat/overview.rst

@@ -1,12 +0,0 @@
-:nosearch:
-
-========
-Overview
-========
-
-.. toctree::
-   :titlesonly:
-
-   overview/get_started
-   overview/ratings
-   overview/responses

content/applications/websites/livechat/overview/get_started.rst

@@ -1,83 +0,0 @@
-==========================
-Get Started with Live Chat
-==========================
-
-Live Chat has the highest satisfaction rating of any communication tool. It allows fast responses
-and it is accessible and convenient, as your customers can keep doing what they are doing while
-interacting with you. Remember: your customers want to talk to you, so let's make it easy.
-
-Set up
-======
-
-Once *Live Chat* is installed on your database, if your website was created with Odoo, the
-application is automatically added to it. All that is left to do is to go to
-:menuselection:`Website --> Configuration --> Settings --> Live Chat`.
-
-.. image:: get_started/livechat_settings.png
-   :align: center
-   :height: 300
-   :alt: View of the settings page and the live chat feature for Odoo Live Chat
-
-Select the channel to be linked to your website or create one on the fly.
-
-.. image:: get_started/channels.png
-   :align: center
-   :alt: View of a live chat channel form for Odoo Live Chat
-
-| For both scenarios, under:
-| - **Operators**: add agents to respond to the chat requests. Add as many as you like, and keep in
-  mind that operators that do not show any activity in Odoo for more than 30min are considered
-  disconnected.
-| - **Options**: set the default text to be shown on the live chat button; an automated welcome
-  message to be seen by visitors when a conversation is initiated, and the text that prompts the
-  user to initiate a chat.
-| - **Channel Rules**: choose an action for a given URL, and/or per country. In the example below,
-  the chat window automatically pops-up 3 seconds after users (from any country) land on the
-  contact us page.
-
-.. image:: get_started/rules.png
-   :align: center
-   :alt: View of a channel’s rules form for Odoo Live Chat
-
-.. note::
-   GeoIP, which refers to the process of finding a computer terminal’s geographical location by its
-   IP address, must be installed on your server. Otherwise, under *Channel Rules*, countries are
-   not taken into account.
-
-External options
-----------------
-
-| If your website was not created with Odoo, you can find the code to be added to your own, under
-  the *Widget* tab.
-| Odoo also offers an URL you can send to users so they can have access to a single live chat page.
-
-.. image:: get_started/widget.png
-   :align: center
-   :alt: View of the widget tab for Odoo Live Chat
-
-Managing chat requests
-======================
-
-Conversations initiated by visitors pop up as a direct message, and are shown in *Discuss*.
-Therefore, inquiries can be answered wherever you are in Odoo.
-
-.. image:: get_started/discuss.png
-   :align: center
-   :alt: View of the discuss application with a message sent through live chat in Odoo
-
-.. note::
-   Conversations are dispatched based on the current workload of the online operators.
-
-Leave or join a channel
-=======================
-
-Go to :menuselection:`Website --> Configuration --> Settings`, access your channel under
-*Live Chat*, and *Join Channel* or *Leave Channel*.
-
-.. image:: get_started/joinchannel.png
-   :align: center
-   :alt: View of a channel form and the option to join a channel for Odoo Live Chat
-
-.. seealso::
-   - :doc:`ratings`
-   - :doc:`responses`

content/applications/websites/website.rst

@@ -23,5 +23,6 @@ convert visitors into leads or revenues.
 .. toctree::
    :titlesonly:
 
-   website/publish
+   website/pages
-   website/optimize
+   website/configuration
+   website/reporting

content/applications/websites/website/configuration.rst

@@ -0,0 +1,13 @@
+:nosearch:
+
+=============
+Configuration
+=============
+
+.. toctree::
+   :titlesonly:
+
+   configuration/translate
+   configuration/multi_website
+   configuration/unsplash
+   configuration/on-premise_geo-ip-installation

content/applications/websites/website/configuration/multi_website.rst

@@ -1,6 +1,6 @@
-=====================
+=================
-Manage Multi Websites
+Multiple websites
-=====================
+=================
 
 .. image:: multi_website/multi_website04.png
   :align: center

content/applications/websites/website/configuration/translate.rst

@@ -1,9 +1,6 @@
-===========================
+============
-How to translate my website
+Translations
-===========================
+============
-
-Overview
-========
 
 In addition to creating great modern websites, Odoo gives you the
 possibility to translate it in different languages.

content/applications/websites/website/optimize.rst

@@ -1,14 +0,0 @@
-:nosearch:
-
-========
-Optimize
-========
-
-.. toctree::
-   :titlesonly:
-
-   optimize/seo
-   optimize/google_analytics
-   optimize/google_analytics_dashboard
-   optimize/link_tracker
-   optimize/unsplash

content/applications/websites/website/pages.rst

@@ -0,0 +1,10 @@
+:nosearch:
+
+=====
+Pages
+=====
+
+.. toctree::
+   :titlesonly:
+
+   pages/seo

content/applications/websites/website/pages/seo.rst

@@ -1,6 +1,6 @@
-==================================================
+================================
-How to do Search Engine Optimisation (SEO) in Odoo
+Search Engine Optimisation (SEO)
-==================================================
+================================
 
 Search Engine Optimization (SEO) is a set of good practices to optimize
 your website so that you get a better ranking in search engines like

content/applications/websites/website/publish.rst

@@ -1,12 +0,0 @@
-:nosearch:
-
-=======
-Publish
-=======
-
-.. toctree::
-   :titlesonly:
-
-   publish/translate
-   publish/multi_website
-   publish/on-premise_geo-ip-installation

content/applications/websites/website/reporting.rst

@@ -0,0 +1,12 @@
+:nosearch:
+
+=========
+Reporting
+=========
+
+.. toctree::
+   :titlesonly:
+
+   reporting/link_tracker
+   reporting/google_analytics
+   reporting/google_analytics_dashboard

content/applications/websites/website/reporting/link_tracker.rst

@@ -1,6 +1,6 @@
-=============================================
+=============
-Track clicks and visitors using Link Trackers
+Link trackers
-=============================================
+=============
 
 Link Trackers allow you to track your marketing campaigns (emails, banner ads, blog posts, social
 media posts, affiliate links, etc.). This way, you are able to identify your best traffic sources

redirects/14.0.txt

@@ -49,6 +49,20 @@ applications/sales/point_of_sale/restaurant/restaurant.rst applications/sales/po
 applications/sales/point_of_sale/restaurant/split.rst applications/sales/point_of_sale/restaurant/bill_printing.rst
 applications/sales/sales/advanced/portal.rst applications/general/users/portal.rst
 
+# applications/websites
+
+applications/websites/livechat/overview/get_started.rst applications/websites/livechat.rst                                                                # livechat/overview/get_started -> livechat
+applications/websites/livechat/overview/ratings.rst applications/websites/livechat/ratings.rst                                                            # overview/* -> *
+applications/websites/livechat/overview/responses.rst applications/websites/livechat/responses.rst                                                        # overview/* -> *
+applications/websites/website/optimize/google_analytics.rst applications/websites/website/reporting/google_analytics.rst                                  # optimize/* -> reporting/*
+applications/websites/website/optimize/google_analytics_dashboard.rst applications/websites/website/reporting/google_analytics_dashboard.rst              # optimize/* -> reporting/*
+applications/websites/website/optimize/link_tracker.rst applications/websites/website/reporting/link_tracker.rst                                          # optimize/* -> reporting/*
+applications/websites/website/optimize/seo.rst applications/websites/website/pages/seo.rst                                                                # optimize/* -> pages/*
+applications/websites/website/optimize/unsplash.rst applications/websites/website/configuration/unsplash.rst                                              # optimize/* -> configuration/*
+applications/websites/website/publish/multi_website.rst applications/websites/website/configuration/multi_website.rst                                     # publish/* -> configuration/*
+applications/websites/website/publish/on-premise_geo-ip-installation.rst applications/websites/website/configuration/on-premise_geo-ip-installation.rst   # publish/* -> configuration/*
+applications/websites/website/publish/translate.rst applications/websites/website/configuration/translate.rst                                             # publish/* -> configuration/*
+
 # developer/howtos
 
 developer/api/external_api.rst developer/reference/external_api.rst                                              # reorganize the developer doc