diff --git a/content/applications/finance/accounting/customer_invoices/credit_notes.rst b/content/applications/finance/accounting/customer_invoices/credit_notes.rst index 7e96cd0fd..38e36162a 100644 --- a/content/applications/finance/accounting/customer_invoices/credit_notes.rst +++ b/content/applications/finance/accounting/customer_invoices/credit_notes.rst @@ -2,12 +2,12 @@ Credit notes and refunds ======================== -A **credit/debit note**, or **credit/debit memo**, is a document issued to a customer that notifies -them that they have been *credited/debited* a certain amount. +A credit/debit note, or credit/debit memo, is a document sent to a customer to inform them that they +have been *credited/debited* a certain amount. Several use cases can lead to a credit note, such as: - - a mistake in the invoice + - a mistake in the invoice or vendor bill - a return of the goods, or a rejection of the services - the goods delivered are damaged @@ -15,108 +15,105 @@ Debit notes are less common but are most frequently used to track debts owed by vendors because of modifications to confirmed customer invoices or vendor bills. .. note:: - Issuing a credit/debit note is the only legal way to cancel, refund, or modify a validated - invoice. Do not forget to **register the payment** afterward if you need to send money back to - your customer and/or validate the - :doc:`return ` if a storable product is + Issuing a credit/debit note is the only legal method for canceling, refunding, or modifying a + validated invoice. Make sure to **register the payment** afterward if money is being refunded to + the customer and/or validate the + :doc:`return ` if a storable product is being returned. -.. _accounting/issue-credit-note: +.. _accounting/credit_notes/issue-credit-note: -Issue a credit note -=================== +Issue a customer credit note +============================ -You can create a credit note from scratch by going to :menuselection:`Accounting --> Customers --> -Credit Notes`, and by clicking on :guilabel:`Create`. Filling out a credit note form works the same -way as an invoice form. +In most cases, credit notes are created directly from the corresponding invoices. To do so, +go to :menuselection:`Accounting --> Customers --> Invoices`, open the relevant invoice, and click +:guilabel:`Credit Note`. -However, most of the time, credit notes are generated directly from the related invoices. To do so, -go to :menuselection:`Accounting --> Customers --> Invoices`, open the related **customer invoice**, -and click on :guilabel:`Credit Note`. +In the :guilabel:`Credit Note` window, fill in the :guilabel:`Reason displayed on Credit Note` and +update the :guilabel:`Journal` and :guilabel:`Reversal date` if needed. +There are two options: -You can choose between three options: +- Click :guilabel:`Reverse` to open a draft credit note prefilled with the exact details from the + original invoice. Update the :guilabel:`Product` and :guilabel:`Quantity` and click + :guilabel:`Confirm`. This option allows for a partial refund or modifications to the credit note. +- Click :guilabel:`Reverse and Create invoice` to create a credit note, validate it automatically, + reconcile it with the related invoice, and open a new draft invoice prefilled with the exact + details from the original invoice. - - :guilabel:`Partial Refund` - - :guilabel:`Full Refund` - - :guilabel:`Full refund and new draft invoice` +To create a credit note from scratch, go to :menuselection:`Accounting --> Customers --> Credit +Notes`, and click :guilabel:`New`. Filling out a credit note follows the same process as completing +an :ref:`invoice `. .. note:: - A credit note sequence starts with `R` and is followed by the number of the related document - (e.g., RINV/2019/0004 is related to the invoice INV/2019/0004). + A credit note sequence starts with `R` and is followed by the related document number (e.g., + RINV/2025/0004 is associated with the invoice INV/2025/0004). -Partial refund --------------- +.. _accounting/credit_notes/issue-debit-note: -When selecting the :guilabel:`Partial Refund` option, Odoo creates a draft credit note already -prefilled with all the necessary information from the original invoice. This is the option to choose -if you wish to do a partial refund or if you want to modify any detail of the credit note. +Issue a customer debit note +=========================== -.. note:: - This is the only option for invoices marked as *in payment* or *paid*. +In most cases, debit notes are created directly from the corresponding invoices. To do so, +go to :menuselection:`Accounting --> Customers --> Invoices`, open the relevant invoice, and click +:guilabel:`Debit Note`. Then, follow these steps: -Full refund ------------ +#. In the :guilabel:`Create Debit Note` window, fill in the :guilabel:`Reason` and update the + :guilabel:`Use Specific Journal` and :guilabel:`Debit Note Date` fields if needed. +#. Enable the :guilabel:`Copy Lines` option to copy the invoice lines and click :guilabel:`Create + Debit Note`. +#. In the debit note, update the :guilabel:`Product` and :guilabel:`Quantity` and click + :guilabel:`Confirm`. -When selecting the :guilabel:`Full Refund` option, Odoo creates a credit note, automatically -validates it, and reconciles it with the related invoice. +.. tip:: + To create a debit note from the invoice list view, select the desired invoice(s), click + :icon:`fa-cog` :guilabel:`Actions`, and select :guilabel:`Create Debit Note`. -.. image:: credit_notes/credit_notes02.png - :alt: Full refund credit note. - -This is the option to choose for a full refund or to **cancel** a *validated* invoice. - -Full refund and new draft invoice ---------------------------------- - -When selecting the :guilabel:`Full refund and new draft invoice` option, Odoo creates a credit note, -automatically validates it, reconciles it with the related invoice, and opens a new draft invoice -prefilled with the same details from the original invoice. - -This is the option to **modify** the content of a *validated* invoice. - -.. _accounting/issue-debit-note: - -Issue a debit note -================== - -You can create a debit note from scratch by going to :menuselection:`Accounting --> Customers --> -Invoices` or by clicking on the related invoice you wish to issue a debit note for. On the invoice -form view, click :guilabel:`Cog icon (⚙) --> Debit Note`, fill in the information, and click -:guilabel:`Create Debit Note`. +.. _accounting/credit_notes/record-vendor-refund: Record a vendor refund ====================== -**Vendor refunds** are recorded the same way as credit notes: +Vendor refunds or vendor credit notes are recorded the same way as :ref:`credit notes +`: -You can either create a credit note from scratch by going to :menuselection:`Accounting --> Vendors ---> Refund`, and by clicking on :guilabel:`Create`; or by opening the related **vendor bill**, and -clicking on :guilabel:`Credit Note`. +To record a vendor refund or a vendor credit note directly from the corresponding vendor bill, go to +:menuselection:`Accounting --> Vendors --> Bills`, open the relevant vendor bill, and click +:guilabel:`Credit Note`. -Record a debit note -=================== +To record it from scratch, go to :menuselection:`Accounting --> Vendors --> Refund`, and click on +:guilabel:`New`. -**Debit notes** from vendors are recorded in a similar way to how they are issued to customers: +.. _accounting/credit_notes/record-debit-note: -Go to :menuselection:`Accounting --> Vendors --> Bills`, open the related bill you wish to record a -debit note for, and click :guilabel:`Cog icon (⚙) --> Debit Note`. Fill in the information, and click -:guilabel:`Create Debit Note`. +Record a vendor debit note +========================== + +Debit notes from vendors are recorded the same way :ref:`debit notes are issued to customers +`. + +To record a debit note, go to :menuselection:`Accounting --> Vendors --> Bills` open the relevant +vendor bill, and click :guilabel:`Debit Note`. + +.. tip:: + To create a debit note from the vendor bill list view, select the desired vendor bill(s), click + :icon:`fa-cog` :guilabel:`Actions` and select :guilabel:`Create Debit Note`. + +.. _accounting/credit_notes/credit-notes-journal-entries: Journal entries =============== -Issuing a credit/debit note from an invoice/bill creates a **reverse entry** that zeroes out the -journal items generated by the original invoice. - +Creating a credit/debit note from an invoice/bill generates a **reverse entry** that cancels out the +journal items from the original invoice/bill. .. example:: - The journal invoice of an entry: + The journal entry of an invoice: - .. image:: credit_notes/credit_notes03.png - :alt: Invoice journal entry. + .. image:: credit_notes/journal-entries-invoice.png + :alt: Invoice journal entry - And here is the credit note’s journal entry generated to reverse - the original invoice above: + The credit note's journal entry generated to reverse the original invoice above: - .. image:: credit_notes/credit_notes04.png - :alt: Credit note journal entry reverses the invoice journal entry. + .. image:: credit_notes/journal-entries-credit-note.png + :alt: Credit note journal entry reverses the invoice journal entry diff --git a/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes02.png b/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes02.png deleted file mode 100644 index f1d240f63..000000000 Binary files a/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes02.png and /dev/null differ diff --git a/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes03.png b/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes03.png deleted file mode 100644 index 57d595136..000000000 Binary files a/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes03.png and /dev/null differ diff --git a/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes04.png b/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes04.png deleted file mode 100644 index 629e0a172..000000000 Binary files a/content/applications/finance/accounting/customer_invoices/credit_notes/credit_notes04.png and /dev/null differ diff --git a/content/applications/finance/accounting/customer_invoices/credit_notes/journal-entries-credit-note.png b/content/applications/finance/accounting/customer_invoices/credit_notes/journal-entries-credit-note.png new file mode 100644 index 000000000..30ba44116 Binary files /dev/null and b/content/applications/finance/accounting/customer_invoices/credit_notes/journal-entries-credit-note.png differ diff --git a/content/applications/finance/accounting/customer_invoices/credit_notes/journal-entries-invoice.png b/content/applications/finance/accounting/customer_invoices/credit_notes/journal-entries-invoice.png new file mode 100644 index 000000000..1c4e01003 Binary files /dev/null and b/content/applications/finance/accounting/customer_invoices/credit_notes/journal-entries-invoice.png differ diff --git a/content/applications/finance/fiscal_localizations/brazil.rst b/content/applications/finance/fiscal_localizations/brazil.rst index 4988f0f52..af10601d3 100644 --- a/content/applications/finance/fiscal_localizations/brazil.rst +++ b/content/applications/finance/fiscal_localizations/brazil.rst @@ -490,7 +490,7 @@ the government for validation. Credit notes are only available for electronic invoices for goods (NF-e). .. seealso:: - :ref:`Issue a credit note ` + :ref:`Issue a credit note ` Debit Notes ~~~~~~~~~~~ @@ -507,7 +507,7 @@ accurately provided in the original invoice, a debit note can be issued. original invoice for the same or fewer products. .. seealso:: - :ref:`Issue a debit note ` + :ref:`Issue a debit note ` Invoice cancellation ~~~~~~~~~~~~~~~~~~~~