[IMP] studio: updating automation rules and webhooks

Task-4672373

X-original-commit: 7b9b74db55

content/administration/odoo_online.rst

@@ -14,6 +14,8 @@ Odoo Online databases are accessed using any web browser and do not require a lo
 To quickly try out Odoo, shared `demo <https://demo.odoo.com>`_ instances are available. No
 registration is required, but each instance only lives for a few hours.
 
+.. _odoo_online/database-management:
+
 Database management
 ===================
 

content/applications/studio.rst

@@ -15,8 +15,8 @@ Studio
    studio/pdf_reports
    studio/approval_rules
 
-**Studio** is a toolbox used to customize Odoo without coding knowledge. For example, in any app,
-add or modify:
+**Odoo Studio** is a toolbox used to customize Odoo without coding knowledge. For example, in any
+app, add or modify:
 
 - :doc:`Fields <studio/fields>`
 - :doc:`Views <studio/views>`
@@ -31,10 +31,22 @@ Learn how to :doc:`build an app from scratch <studio/models_modules_apps>`.
 
 .. _studio/access:
 
-To access Studio, navigate to the app and model you want to modify, then click the :icon:`oi-studio`
-(:guilabel:`Toggle Studio`) icon, or vice versa.
+To access **Studio**, navigate to the app and model you want to modify, then click the
+:icon:`oi-studio` (:guilabel:`Toggle Studio`) icon. Alternatively, with any app open, click the
+:icon:`oi-studio` (:guilabel:`Toggle Studio`) icon and navigate to the relevant app and model.
 
 To close **Studio**, click :guilabel:`Close` in the upper-right corner.
 
+.. warning::
+   Installing **Studio** in an Odoo database on the *Standard* pricing plan automatically triggers
+   an upsell to the *Custom* pricing plan.
+
+   - **For yearly or multi-year contracts**: An upsell order is created with a 30-day limit.
+   - **For monthly contracts**: The subscription automatically switches to the *Custom* plan and
+     the new rate is applied when the next bill is generated.
+
+   For more information, refer to `Odoo's pricing page <https://www.odoo.com/pricing-plan>`_ or
+   contact your account manager.
+
 .. seealso::
    `Odoo Tutorials: Studio <https://www.odoo.com/slides/studio-31>`_

content/applications/studio/automated_actions.rst

@@ -4,34 +4,50 @@
 Automation rules
 ================
 
-Automation rules are used to trigger automatic changes based on user actions (e.g., apply a
-modification when a field is set to a specific value), email events, time conditions (e.g., archive
-a record 7 days after its last update), or external events.
+Automation rules allow the execution of one or more predefined actions in response to a specific
+trigger, e.g., create an activity when a field is set to a specific value, or archive a record 7
+days after its last update.
 
-To create an automation rule with Studio, proceed as follows:
+When creating an automation rule, it is possible to :ref:`add conditions that must be met
+<studio/automated-actions/conditions>` for the automation rule to run, e.g., the opportunity must be
+assigned to a specific salesperson, or the state of the record must not be :guilabel:`Draft`.
+
+To create an automation rule with **Odoo Studio**:
 
 #. :ref:`Open Studio <studio/access>` and click :guilabel:`Automations`, then :guilabel:`New`.
-#. Select the :ref:`studio/automated-actions/trigger` and, if necessary, fill in the fields that
-   appear on the screen based on the chosen trigger.
-#. Click :guilabel:`Add an action`, then select the :guilabel:`Type` of
-   :ref:`action <studio/automated-actions/action>` and fill in the fields that appear on the screen
-   based on your selected action.
-#. Click :guilabel:`Save & Close` or :guilabel:`Save & New`.
+#. Give the automation rule a clear, meaningful name that identifies its purpose.
+#. Select the :ref:`Trigger <studio/automated-actions/trigger>` and, if necessary, fill in the
+   fields that appear on the screen based on the chosen trigger.
+#. Click :guilabel:`Add an action` in the :guilabel:`Actions To Do` tab.
+
+   .. tip::
+      If no explicit name is entered, the name of the action will be automatically generated based
+      on the action you define; the name can be updated at any time.
+
+#. Select the :guilabel:`Type` of :ref:`action <studio/automated-actions/action>` and complete the
+   relevant fields based on the chosen action.
+#. Click :guilabel:`Save & Close` or, to define additional actions, :guilabel:`Save & New`.
 
 .. example::
 
-   .. image:: automated_actions/automation-rule-ex.png
-      :alt: Example of an automated action on the Subscription model
+   To ensure follow-up on less satisfied clients, this automation rule creates an activity 3 months
+   after a sales order is created for clients with a satisfaction percentage lower than 30%.
+
+   .. image:: automated_actions/trigger-timing-conditions.png
+      :alt: Example of an automation rule on the Subscription model
+      :scale: 90%
 
 .. tip::
-   - To modify the :doc:`model <models_modules_apps>` of the automation rule, switch models before
-     clicking :guilabel:`Automations` in Studio, or :ref:`activate the developer mode
+   - Use the :guilabel:`Notes` tab to document the purpose and functioning of automation rules. This
+     makes rules easier to maintain and facilitates collaboration between users.
+   - To modify the :doc:`model <models_modules_apps>` targeted by the automation rule, switch models
+     before clicking :guilabel:`Automations` in Studio, or :ref:`activate developer mode
      <developer-mode>`, create or edit an automation rule, and select the :guilabel:`Model` in the
      :guilabel:`Automation Rules` form.
-   - You can also create automation rules from any kanban stage by clicking the gear icon
-     (:guilabel:`⚙` ) next to the kanban stage name, then selecting :guilabel:`Automations`. In this
-     case, the :guilabel:`Trigger` is set to :guilabel:`Stage is set to` by default, but you can
-     change it if necessary.
+   - Automation rules can be created from any kanban stage by clicking the :icon:`fa-cog`
+     :guilabel:`(Settings)` icon that appears when hovering over the kanban stage name, then
+     selecting :guilabel:`Automations`. In this case, the :guilabel:`Trigger` is set to
+     :guilabel:`Stage is set to` by default, but it can be changed if necessary.
 
      .. image:: automated_actions/automations-kanban.png
         :alt: Create automations from a kanban stage
@@ -41,102 +57,146 @@ To create an automation rule with Studio, proceed as follows:
 Trigger
 =======
 
-The :guilabel:`Trigger` is used to define when the automation rule should be applied. The available
-triggers depend on the :doc:`model <models_modules_apps>`. Five trigger categories are available
-overall:
+The :guilabel:`Trigger` is used to define what kind of event needs to occur for the automation rule
+to run. The available triggers depend on the :doc:`model <models_modules_apps>`. Five trigger
+categories are available overall:
 
-- :ref:`studio/automated-actions/trigger/values-updated`
-- :ref:`studio/automated-actions/trigger/email-events`
-- :ref:`studio/automated-actions/trigger/values-timing-conditions`
-- :ref:`studio/automated-actions/trigger/custom`
-- :ref:`studio/automated-actions/trigger/external`
+- :ref:`studio/automated-actions/trigger-values-updated`
+- :ref:`studio/automated-actions/trigger-email-events`
+- :ref:`studio/automated-actions/trigger-timing-conditions`
+- :ref:`studio/automated-actions/trigger-custom`
+- :ref:`studio/automated-actions/trigger-external`
+
+.. _studio/automated-actions/conditions:
+
+Adding conditions
+-----------------
+
+Domain filters allow you to determine the records an automation rule should target or exclude.
+Efficient filtering enhances overall performance as it avoids unnecessary processing on records that
+are not impacted by the rule.
 
 .. tip::
-   You can also define a :guilabel:`Before Update Domain` to specify the conditions that must be met
-   *before* the automation rule is triggered. In contrast, the conditions defined using the
-   :ref:`Extra Conditions <studio/automated-actions/trigger/values-timing-conditions>` and
-   :ref:`Apply on <studio/automated-actions/trigger/custom>` filters are checked *during* the
-   execution of the automation rule.
+   :ref:`Activate developer mode <developer-mode>` before creating an automation rule to have the
+   most flexibility in adding domain filters.
 
-   To define a :guilabel:`Before Update Domain`, :ref:`activate the developer mode
-   <developer-mode>`, create or edit an automation rule, click :guilabel:`Edit Domain`, then click
+Depending on the trigger chosen, it is possible to define one or more conditions a record must meet
+*before* and/or *after* a trigger occurs.
+
+- The :guilabel:`Before Update Domain` defines the conditions a record must meet *before* the
+  trigger event occurs, e.g., the record must have `Type = Customer Invoice` and `Status = Posted`.
+
+  With developer mode activated, click :guilabel:`Edit Domain`, if available, then
   :guilabel:`New Rule`.
 
-   For example, if you want the automated action to happen when an email address is set on a
-   contact that did not have an address before (in contrast to modifying their existing address),
-   define the :guilabel:`Before Update Domain` to :guilabel:`Email is not set`, and the
-   :guilabel:`Apply on` domain to :guilabel:`Email is set`.
+- The :guilabel:`Apply on` domain defines the conditions a record must meet *after* the trigger
+  event occurs, e.g., the customer invoice must have `Payment Status = Partially Paid`.
+
+  With developer mode activated, click :guilabel:`Edit Domain` then :guilabel:`New Rule`.
+
+  .. tip::
+     If developer mode is not activated, to define an :guilabel:`Apply on` domain, click
+     :icon:`fa-plus` :guilabel:`Add condition`. Complete or delete the suggested condition. To add a
+     condition, click :guilabel:`New Rule`.
+
+When a :ref:`trigger <studio/automated-actions/trigger>` occurs, e.g., the payment status of a
+posted customer invoice is updated, the automation rule checks the defined conditions and only
+executes the :ref:`action <studio/automated-actions/action>` if the record matches those conditions.
+
+.. example::
+   If the automated action should be executed when an email address is set for the first time (in
+   contrast to modifying an email address) on an existing contact that is an individual rather than
+   a company, use `Email is not set` and `Is a Company is not set` as the :guilabel:`Before Update
+   Domain` and `Email is set` as the :guilabel:`Apply on` domain.
 
    .. image:: automated_actions/before-update-domain.png
       :alt: Example of a trigger with a Before Update Domain
+      :scale: 80%
 
-.. _studio/automated-actions/trigger/values-updated:
+.. note::
+   The :guilabel:`Before Update Domain` is not checked upon the creation of a record.
+
+.. _studio/automated-actions/trigger-values-updated:
 
 Values Updated
 --------------
 
-The triggers available in this category depend on the model and are based on common field changes,
-such as adding a specific tag (e.g., to a task) or setting the :guilabel:`User` field. Select the
-trigger, then select a value if required.
+Trigger automated actions when specific changes happen in the database. The triggers available in
+this category depend on the model and are based on common changes, such as adding a specific tag
+(e.g., to a task) or setting a field's value (e.g., setting the :guilabel:`User` field).
 
-.. image:: automated_actions/values-updated-trigger.png
-   :alt: Example of a Values Updated trigger
+Select the trigger, then select a value if required.
 
-.. _studio/automated-actions/trigger/email-events:
+.. _studio/automated-actions/trigger-email-events:
 
 Email Events
 ------------
 
 Trigger automated actions upon receiving or sending emails.
 
-.. _studio/automated-actions/trigger/values-timing-conditions:
+.. _studio/automated-actions/trigger-timing-conditions:
 
 Timing Conditions
 -----------------
 
-Trigger automated actions based on a date field. The following triggers are available:
+Trigger automated actions at a point in time relative to a date field or to the creation or update
+of a record. The following triggers are available:
 
-- :guilabel:`Based on date field`: Select the field to be used next to the :guilabel:`Delay` field.
-- :guilabel:`After creation`: The action is triggered when a record is created and saved.
-- :guilabel:`After last update`: The action is triggered when an existing record is edited and
-  saved.
+- :guilabel:`Based on date field`: The action is triggered a defined period of time before or after
+  the date of the selected date field.
+- :guilabel:`After creation`: The action is triggered a defined period of time after a record is
+  created and saved.
+- :guilabel:`After last update`: The action is triggered a defined period of time after an existing
+  record is edited and saved.
 
 You can then define:
 
-- a :guilabel:`Delay`: Specify the number of minutes, hours, days, or months. To trigger the action
-  before the trigger date, specify a negative number. If you selected the :guilabel:`Based on date
-  field` trigger, you must also select the date field to be used to determine the delay.
-- :guilabel:`Extra Conditions`: Click :guilabel:`Add condition`, then specify the conditions to be
-  met to trigger the automation rule. Click :guilabel:`New Rule` to add another condition.
-
-The action is triggered when the delay is reached and the conditions are met.
-
-.. example::
-   If you want to send a reminder email 30 minutes before the start of a calendar event, select the
-   :guilabel:`Start (Calendar Event)` under :guilabel:`Trigger Date` and set the :guilabel:`Delay`
-   to **-30** :guilabel:`Minutes`.
-
-   .. image:: automated_actions/timing-conditions-trigger.png
-      :alt: Example of a Based on date field trigger
+- a :guilabel:`Delay`: Specify the number of :guilabel:`Minutes`, :guilabel:`Hours`,
+  :guilabel:`Days`, or :guilabel:`Months` after which the action should be triggered. If you
+  selected the :guilabel:`Based on date field` trigger, the action can be triggered
+  :guilabel:`After` or :guilabel:`Before` the selected date field.
 
   .. note::
-   By default, the scheduler checks for trigger dates every 4 hours, meaning lower granularity in
-   time-based automations may not always be honored.
+     By default, the scheduler checks for time-triggered automation rules every 240 minutes, or 4
+     hours. This frequency is generally sufficient for delays such as 3 months after the order date
+     or 7 days after the last update.
 
-.. _studio/automated-actions/trigger/custom:
+     For delays of less than the equivalent of 2400 minutes, or 40 hours, the system recalculates
+     the frequency of this check to ensure that more granular delays, e.g., 1 hour before the event
+     start date and time, or 30 minutes after creation, can be respected as closely as possible.
+
+     To view or manually edit the frequency of the scheduler for a time-triggered automation rule,
+     with :ref:`developer mode activated <developer-mode>`, click :guilabel:`Scheduled action`.
+
+     .. image:: automated_actions/trigger-delay-scheduled-action.png
+        :alt: Direct link to scheduled action for automations
+
+     In the :guilabel:`Automation Rules: check and execute` scheduled action that opens, update the
+     value of the :guilabel:`Execute Every` field, if desired. Clicking :guilabel:`Run Manually`
+     triggers the scheduled action to run immediately. To return to the automation rule setup, click
+     the automation rule name in the breadcrumbs.
+
+- :guilabel:`Extra Conditions`: Click :guilabel:`Add condition`, then specify the conditions to be
+  met for the automation rule to run. Click :guilabel:`New Rule` to add another condition.
+
+The action is executed when the delay is reached and the conditions are met.
+
+.. _studio/automated-actions/trigger-custom:
 
 Custom
 ------
 
 Trigger automated actions:
 
-- :guilabel:`On save`: When the record is saved;
-- :guilabel:`On deletion`: When a record is deleted;
-- :guilabel:`On UI change`: When a field's value is changed on the :ref:`Form view
-  <studio/views/general/form>`, even before saving the record.
+- :guilabel:`On create`: when a record is saved for the first time.
+- :guilabel:`On create and edit`: when a record is saved for the first time and any subsequent time.
+- :guilabel:`On deletion`: when a record is deleted.
+- :guilabel:`On UI change`: when a field's value is changed on the :ref:`Form view
+  <studio/views/general/form>`, even before the record is saved.
 
-For the :guilabel:`On save` and :guilabel:`On UI change` triggers, you **must** then select the
-field(s) to be used to trigger the automation rule in the :guilabel:`When updating` field.
+For the :guilabel:`On create and edit` and :guilabel:`On UI change` triggers, you **must** then
+select the field(s) to be used to trigger the automation rule in the :guilabel:`When updating`
+field.
 
 .. warning::
    If no field is selected in the :guilabel:`When updating` field, the automated action may be
@@ -146,137 +206,267 @@ Optionally, you can also define additional conditions to be met to trigger the a
 the :guilabel:`Apply on` field.
 
 .. note::
-   The :guilabel:`On UI change` trigger can only be used with the
-   :ref:`studio/automated-actions/action/python-code` action and only works when a modification is
-   made manually. The action is not executed if the field is changed through another automation
-   rule.
+   The :guilabel:`On UI change` trigger can only be used with the :ref:`Execute Code
+   <studio/automated-actions/action-execute-code>` action and only works when a modification is made
+   manually. The action is not executed if the field is changed through another automation rule.
 
-.. _studio/automated-actions/trigger/external:
+.. _studio/automated-actions/trigger-external:
 
 External
 --------
 
-Trigger automated actions based on an external event using a webhook. A webhook is a method of
-communication between two systems where the source system sends an HTTP(S) request to a destination
-system based on a specific event. It usually includes a data payload containing information about
-the event that occurred.
+Trigger automated actions based on a specific event in an external system or application using a
+:doc:`webhook <automated_actions/webhooks>`.
 
-To configure the :guilabel:`On webhook` trigger, copy the :guilabel:`URL` generated by Odoo into the
-destination system (i.e., the system receiving the request). Then, in the :guilabel:`Target Record`
-field, enter the code to run to define the record(s) to be updated using the automation rule.
+After the webhook is configured in Odoo, where the webhook's URL is generated and the target record
+defined, it needs to be implemented in the external system.
 
 .. warning::
-   The URL must be treated as **confidential**; sharing it online or without caution could
-   potentially expose your system to malicious parties. Click the :guilabel:`Rotate Secret` button
-   to change the URL's secret if necessary.
+  It is *highly recommended* to consult with a developer, solution architect, or another technical
+  role when deciding to use webhooks and throughout the implementation process. If not properly
+  configured, webhooks may disrupt the Odoo database and can take time to revert.
+
+.. image:: automated_actions/webhook-update-record.png
+   :alt: Example of a Based on date field trigger
+   :scale: 80%
 
 .. note::
-    - The code defined by default in the :guilabel:`Target Record` field works for webhooks coming
-      from another Odoo database. It is used to determine the record(s) to be updated using the
-      information in the payload.
-    - If you wish to use the webhook's content for a purpose other than to find the record(s) (e.g.,
-      *create* a record), your only option is to use an :ref:`studio/automated-actions/action/python-code`
-      action. In this case, the :guilabel:`Target record` field must contain any valid code, but its
-      result doesn't have any effect on the automated action itself.
-    - The webhook content is available in the server action context as a `payload` variable (i.e., a
-      dictionary that contains the GET parameters or POST JSON body of the incoming request).
-
-You can also choose to :guilabel:`Log Calls` to record the payloads received, e.g., to make sure the
-data sent by the source system matches the expected format and content. This also helps identify
-and diagnose any issues that may arise. To access the logs, click the :guilabel:`Logs` smart
-button at the top of the :guilabel:`Automation rules` form.
+   It is also possible to set up an automated action that :ref:`sends data to a external system's
+   webhook <studio/automated-actions/action-webhook>` when an event occurs in your Odoo database.
 
 .. seealso::
-   :doc:`automated_actions/webhooks`
+   :doc:`Webhook documentation <automated_actions/webhooks>`
 
 .. _studio/automated-actions/action:
 
 Actions
 =======
 
-Once you have defined the automation rule's :ref:`trigger <studio/automated-actions/trigger>`, click
-:guilabel:`Add an action` to define the action to be executed.
+Once you have defined the automation rule's :ref:`trigger <studio/automated-actions/trigger>`,
+click :guilabel:`Add an action` in the :guilabel:`Actions To Do` tab to define the action(s) to be
+executed.
 
 .. tip::
-   You can define multiple actions for the same trigger/automation rule. The actions are executed
-   in the order they are defined. This means, for example, that if you define an
-   :guilabel:`Update record` action and then a :guilabel:`Send email` action, the email uses the
-   updated values. However, if the :guilabel:`Send email` action is defined before the
-   :guilabel:`Update record` action, the email uses the values set *before* the update action is
-   run.
+   You can define multiple actions for the same automation rule. By default, actions are executed in
+   the order in which they were defined.
 
-.. _studio/automated-actions/action/update-record:
+   This means, for example, that if you define an :guilabel:`Update record` action and then a
+   :guilabel:`Send email` action where the email references the field that was updated, the email
+   uses the updated values. However, if the :guilabel:`Send email` action is defined before the
+   :guilabel:`Update record` action, the email uses the values set *before* the record is updated.
+
+   To change the order of defined actions, click the :icon:`oi-draggable` :guilabel:`(drag handle)`
+   icon beside an action and drag it to the desired position.
+
+.. _studio/automated-actions/action-update-record:
 
 Update Record
 -------------
 
-This action allows to update one of the record's (related) fields. Click the :guilabel:`Update`
-field and, in the list that opens, select or search for the field to be updated; click the right
-arrow next to the field name to access the list of related fields if needed.
+This action is used to update one of the record's (related) fields. The following options are
+available:
 
-If you selected a :ref:`many2many field <studio/fields/relational-fields-many2many>`, choose whether
-the field must be updated by :guilabel:`Adding`, :guilabel:`Removing`, or :guilabel:`Setting it to`
-the selected value or by :guilabel:`Clearing it`.
+- :guilabel:`Update`: updates the selected field with the specified value.
+- :guilabel:`Update with AI`: updates the selected field dynamically based on the AI prompt
+  provided. This option requires the **Odoo AI** app to be installed.
+- :guilabel:`Sequence`: update the selected field with a defined sequence.
+- :guilabel:`Compute`: updates the selected field dynamically using Python code.
+
+To define the action:
+
+#. With the :guilabel:`Update`, :guilabel:`Update with AI`, :guilabel:`Sequence` or
+   :guilabel:`Compute` option selected, as relevant, select or search for the field to be updated or
+   computed. If needed, click the :icon:`oi-chevron-right` :guilabel:`(right arrow)` next to the
+   field name to access the list of related fields.
+#. Provide the relevant information based on the option selected.
+
+Update
+~~~~~~
+
+Select or enter the updated value for the field.
+
+If a :ref:`many2many field <studio/fields/relational-fields-many2many>` is being updated, choose
+whether the field must be updated by :guilabel:`Adding`, :guilabel:`Removing`, or :guilabel:`Setting
+it to` the selected value or by :guilabel:`Clearing it`.
 
 .. example::
    If you want the automated action to remove a tag from the customer record, set the
-   :guilabel:`Update` field to :guilabel:`Customer > Tags`, select :guilabel:`By Removing`, then
-   select the tag.
+   :guilabel:`Update` field to :guilabel:`Customer > Tags`, select :guilabel:`by Removing`, then
+   select the tag to be removed.
 
-   .. image:: automated_actions/update-record-action.png
+   .. image:: automated_actions/update-record-tags.png
       :alt: Example of an Update Record action
+      :scale: 80%
+
+Update with AI
+~~~~~~~~~~~~~~
+
+Enter a prompt to instruct Odoo AI how to update the field. Type `/` to open the :guilabel:`AI
+prompt tools`; use :guilabel:`Field Selector` to tell Odoo AI which related fields to check for
+context, and :guilabel:`Records Selector` to provide possible values for the updated field.
+
+.. example::
+   If you want the automation rule to update the :guilabel:`Assignees` field of a newly created
+   task based on the employees' expertise, you can write a prompt to instruct Odoo AI to check
+   the :guilabel:`Display Name` field of the task for the context, then to assign the most suitable
+   employee.
+
+   .. image:: automated_actions/update-record-ai.png
+      :alt: Example of updating a record using AI
+      :scale: 80%
+
+Sequence
+~~~~~~~~
+
+Select an existing sequence or, to create a new sequence:
+
+#. Click :guilabel:`Search more`, then click :guilabel:`New`.
+#. In the window that opens, enter the :guilabel:`Name` of the sequence.
+#. Configure the sequence, adding a :guilabel:`Prefix` and/or :guilabel:`Suffix` as desired.
 
    .. tip::
-   Alternatively, you can also set a record's field dynamically using Python code. To do so, select
-   :guilabel:`Compute` instead of :guilabel:`Update`, then enter the code to be used for computing
-   the field's value. For example, if you want the automation rule to compute a custom
-   :ref:`datetime field <studio/fields/simple-fields-date-time>` when a task's priority is set to
-   `High` (by starring the task), you can define the trigger :guilabel:`Priority is set to` to
-   `High` and define the :guilabel:`Update Record` action as follows:
+      Use dynamic placeholders like :guilabel:`Current Year with Century: %(year)s` in the
+      :guilabel:`Prefix` and/or :guilabel:`Suffix` to create sequences with elements like current
+      year, month, etc. Possible placeholders are shows at the bottom of the window.
+
+#. Click :guilabel:`Save`.
+
+.. example::
+   If you want the automated action to create a sequential customer reference each time a new
+   customer is created, set the :guilabel:`Sequence` field to :guilabel:`Reference`, then, in the
+   dropdown, click :guilabel:`Search more`. Click :guilabel:`New` to create a new sequence.
+
+   In the example, each new customer receives a sequential reference with the prefix `
+
+   .. image:: automated_actions/update-record-sequence.png
+      :alt: Example of an Update Record action using a sequence
+      :scale: 80%
+
+Compute
+~~~~~~~
+
+Enter the code to be used for computing the field's value.
+
+.. example::
+   If you want the automation rule to compute a custom :ref:`datetime field
+   <studio/fields/simple-fields-date-time>`, :guilabel:`Escalated on`, when a task's priority is set
+   to `Very high` (three stars), you can define the trigger :guilabel:`Priority is set to` to `Very
+   High` and define the :guilabel:`Update Record` action as follows:
 
    .. image:: automated_actions/update-record-compute.png
       :alt: Compute a custom datetime field using a Python expression
+      :scale: 80%
+
+.. _studio/automated-actions/action-create-record:
+
+Create Record and Duplicate Record
+----------------------------------
+
+These actions are used to create a new or duplicated record on any model.
+
+To define the action:
+
+#. With :guilabel:`Create Record` or :guilabel:`Duplicate Record` selected as the :guilabel:`Type`
+   of action, as relevant, select the required model in the :guilabel:`Record to Create` field; the
+   field contains the current model by default.
+#. Specify a :guilabel:`Name` for the record, or, if the action duplicates a record, indicate the
+   record being duplicated in the :guilabel:`Duplicate from` field.
+#. If the new or duplicated record is being created on another model, select a field in the
+   :guilabel:`Link Field` field to link the record that triggered the creation of the new or
+   duplicated record.
+
+.. tip::
+   The :guilabel:`Link Field` dropdown menu only contains :ref:`one2many fields
+   <studio/fields/relational-fields-one2many>` existing on the current model that are linked to a
+   :ref:`many2one field <studio/fields/relational-fields-many2one>` on the target model.
+
+.. example::
+   If you want the automation rule to duplicate a project, e.g. a project template with predefined
+   tasks, when an opportunity is set to `Won`, add a custom `Related opportunity` :ref:`many2one
+   field <studio/fields/relational-fields-many2one>` field on the *Project* model and a custom
+   `Related project` :ref:`one2many field <studio/fields/relational-fields-one2many>` field on the
+   *Lead* model, then provide the following details about the record being duplicated:
+
+   .. image:: automated_actions/duplicate-record.png
+      :alt: Duplicate a record in a different model
+      :scale: 80%
+
+.. tip::
+   You can create another automation rule with :ref:`studio/automated-actions/action-update-record`
+   actions to update the fields of the new or duplicated record if necessary. For example, you can
+   use a :guilabel:`Create Record` action to create a new project task and then assign it to a
+   specific user using an :guilabel:`Update Record` action.
+
+.. _studio/automated-actions/action-create-activity:
 
 Create Activity
 ---------------
 
-This action is used to schedule a new activity linked to the record. Select an :guilabel:`Activity
-Type`, enter a :guilabel:`Title` and description, then specify when you want the activity to be
-scheduled in the :guilabel:`Due Date In` field, and select a :guilabel:`User type`:
+This action is used to schedule a new activity linked to the record.
 
-- To always assign the activity to the same user, select :guilabel:`Specific User` and add the user
-  in the :guilabel:`Responsible` field;
+To define the action:
+
+#. With :guilabel:`Create Activity` selected as the :guilabel:`Type` of action, select the
+   appropriate :guilabel:`Activity Type` from the dropdown menu.
+#. Enter a :guilabel:`Title`.
+#. Indicate by when the activity should be completed by specifying a number of :guilabel:`Days`,
+   :guilabel:`Weeks`, or :guilabel:`Months` in the :guilabel:`Due Date In` field.
+#. Select a :guilabel:`User type`:
+
+   - To always assign the activity to the same user, select :guilabel:`Specific User`, then add the
+     user in the :guilabel:`Responsible` field.
    - To target a user linked to the record dynamically, select :guilabel:`Dynamic User (based on
-  record)` and change the :guilabel:`User Field` if necessary.
+     record)`. If needed, change the :guilabel:`User Field` by clicking on the placeholder field
+     name then selecting or searching for the user field in the list that appears. Clicking the
+     :icon:`oi-chevron-right` :guilabel:`(right arrow)` next to the field name allows you to access
+     related fields if needed.
+#. Optionally, add a :guilabel:`Note` to provide more information about the activity.
 
 .. example::
-   After a lead is turned into an opportunity, you want the automated action to set up a call for
-   the user responsible for the lead. To do so, set the :guilabel:`Activity Type` to
-   :guilabel:`Call` and the :guilabel:`User Type` to :guilabel:`Dynamic User (based on record)`.
+   After a proposition is sent to a opportunity with a high expected revenue, you want to create an
+   activity for the salesperson's team leader to call the potential client to increase the chances
+   of closing the deal.
+
+   To do so, set the :guilabel:`Activity Type` to :guilabel:`Call` and the :guilabel:`User Type` to
+   :guilabel:`Dynamic User (based on record)`. Click on the placeholder field and select
+   :guilabel:`Sales Team`, then click the :icon:`oi-chevron-right` :guilabel:`(right arrow)` and
+   select :guilabel:`Team Leader`.
 
    .. image:: automated_actions/create-activity-action.png
       :alt: Example of a Create Activity action
+      :scale: 80%
+
+.. _studio/automated-actions/action-send-email-sms:
 
 Send Email and Send SMS
 -----------------------
 
 These actions are used to send an email or a text message to a contact linked to a specific record.
-To do so, select or create an :guilabel:`Email Template` or an :guilabel:`SMS Template`, then, in
-the :guilabel:`Send Email As` or :guilabel:`Send SMS As` field, choose how you want to send the
-email or text message:
+
+To define the action:
+
+#. With :guilabel:`Send Email` or :guilabel:`Send SMS` selected as the :guilabel:`Type` of action,
+   as relevant, select or create an :guilabel:`Email Template` or :guilabel:`SMS Template`.
+#. In the :guilabel:`Send Email As` or :guilabel:`Send SMS As` field, choose how you want to send the
+   email or text message.
+
+   For an email, select:
 
    - :guilabel:`Email`: to send the message as an email to the recipients of the :guilabel:`Email
      Template`.
    - :guilabel:`Message`: to post the message on the record and notify the record's followers.
    - :guilabel:`Note`: to send the message as an internal note visible to internal users in the
      chatter.
+
+   For a text message, select:
+
    - :guilabel:`SMS (without note)`: to send the message as a text message to the recipients of the
      :guilabel:`SMS template`.
    - :guilabel:`SMS (with note)`: to send the message as a text message to the recipients of the
      :guilabel:`SMS template` and post it as an internal note in the chatter.
    - :guilabel:`Note only`: to only post the message as an internal note in the chatter.
 
-.. _studio/automated-actions/action/send-whatsapp:
+.. _studio/automated-actions/action-send-whatsapp:
 
 Send WhatsApp
 -------------
@@ -286,41 +476,48 @@ Send WhatsApp
    :ref:`WhatsApp templates <productivity/whatsapp/templates>` must be created.
 
 This action is used to send a WhatsApp message to a contact linked to a specific record.
-To do so, select the appropriate :guilabel:`WhatsApp Template` from the drop-down menu.
 
-.. _studio/automated-actions/action/add-followers:
+With :guilabel:`Send WhatsApp` selected as the :guilabel:`Type` of action, select the appropriate
+:guilabel:`WhatsApp Template` from the dropdown menu.
+
+.. _studio/automated-actions/action-add-remove-followers:
 
 Add Followers and Remove Followers
 ----------------------------------
 
-Use these actions to (un)subscribe existing contacts to/from the record.
+This action is used to subscribe/unsubscribe existing contacts as followers of the record.
 
-Create Record
--------------
+With :guilabel:`Add Followers` or :guilabel:`Remove Followers` selected as the :guilabel:`Type` of
+action, as relevant, select a :guilabel:`Followers Type`:
 
-This action is used to create a new record on any model.
+- To always add/remove the same contact(s), select :guilabel:`Specific Followers` then select the
+  contact(s) from the dropdown menu. Multiple contacts can be added/removed.
 
-Select the required model in the :guilabel:`Record to Create` field; it contains the current model
-by default. Specify a :guilabel:`Name` for the record, and then, if you want to create the record on
-another model, select a field in the :guilabel:`Link Field` field to link the record that
-triggered the creation of the new record.
+- To add/remove a contact linked to the record dynamically, select :guilabel:`Dynamic Followers`. If
+  needed, change the :guilabel:`Followers Field` by clicking on the placeholder field name then
+  selecting or searching for the partner field in the list that appears. Clicking the
+  :icon:`oi-chevron-right` :guilabel:`(right arrow)` next to the field name allows you to access
+  related fields if needed.
 
-.. note::
-   The dropdown list related to the :guilabel:`Link Field` field only contains :ref:`one2many fields
-   <studio/fields/relational-fields-one2many>` existing on the current model that are linked to a
-   :ref:`many2one field <studio/fields/relational-fields-many2one>` on the target model.
+.. example::
+   To keep customers informed of progress on a project, this automated action adds the relevant
+   customer as a follower when a project task is set to `In progress`.
 
-.. tip::
-   You can create another automation rule with :ref:`studio/automated-actions/action/update-record`
-   actions to update the fields of the new record if necessary. For example, you can use a
-   :guilabel:`Create Record` action to create a new project task and then assign it to a specific
-   user using an :guilabel:`Update Record` action.
+   .. image:: automated_actions/add-followers-action.png
+      :alt: Adding the customer as a follower when project task set to in progress
+      :scale: 80%
 
-.. _studio/automated-actions/action/python-code:
+.. _studio/automated-actions/action-execute-code:
 
 Execute Code
 ------------
 
+.. important::
+   For automation rules that require the execution of :ref:`custom code
+   <studio/automated-actions/action-execute-code>`, note that maintenance of custom code is not
+   included in the *Standard* or *Custom* pricing plans and incurs :ref:`additional fees
+   <charges_standard>`.
+
 This action is used to execute Python code. You can write your code into the :guilabel:`Code` tab
 using the following variables:
 
@@ -341,25 +538,44 @@ using the following variables:
 .. tip::
    The available variables are described both in the :guilabel:`Code` and :guilabel:`Help` tabs.
 
+.. seealso::
+   :doc:`Odoo's ORM capabilities <../../developer/reference/backend/orm>`
+
 .. _studio/automated-actions/action-webhook:
 
 Send Webhook Notification
 -------------------------
 
-This action allows to send a POST request with the values of the :guilabel:`Fields` to the URL
-specified in the :guilabel:`URL` field.
+This action is used to send a `POST` API request with the values of the selected :guilabel:`Fields`
+to the webhook URL specified in the :guilabel:`URL` field.
 
 The :guilabel:`Sample Payload` provides a preview of the data included in the request using a random
 record's data or dummy data if no record is available.
 
-.. _studio/automated-actions/action/several-actions:
+.. note::
+   It is also possible to set up an automated action that :doc:`uses a webhook to receive data from
+   an external system <automated_actions/webhooks>` when a predefined event occurs in that system.
 
-Execute Existing Actions
-------------------------
+.. _studio/automated-actions/action-existing-actions:
 
-The action is used to trigger multiple actions (linked to the current model) at the same time. To do
-so, click on :guilabel:`Add a line`, then, in the :guilabel:`Add: Child Actions` pop-up, select an
-existing action or click :guilabel:`New` to create a new one.
+Multi Actions
+-------------
+
+This action is used to trigger multiple actions (linked to the current model) at the same time.
+
+To define the actions:
+
+#. With :guilabel:`Multi Actions` selected as the :guilabel:`Type` of action, click :guilabel:`Add
+   an action`.
+#. In the :guilabel:`Add: Child Actions` pop-up:
+
+   - select one or more existing actions and click :guilabel:`Select`; or
+   - click :guilabel:`New`, define the action to be executed, then click :guilabel:`Save & Close`
+     or, to create additional actions, :guilabel:`Save & New` .
+#. Repeat as many times as needed.
+
+.. image:: automated_actions/multi-actions.png
+   :alt: Define multiple actions to be executed
 
 .. toctree::
    :titlesonly:

content/applications/studio/automated_actions/webhooks.rst

@@ -7,221 +7,231 @@ Webhooks
   role when deciding to use webhooks and throughout the implementation process. If not properly
   configured, webhooks may disrupt the Odoo database and can take time to revert.
 
-Webhooks, which can be created in **Studio**, are automation rules triggered by external events via
-user-defined HTTP callbacks. When an external system sends data to an Odoo webhook's URL (the
-"trigger") with a data file (the "payload"), Odoo responds with a predefined action in the database.
+Webhooks, which can be created in **Odoo Studio**, allow you to automate an action in your Odoo
+database when a specific event occurs in another, external system.
 
-Unlike scheduled actions or manual API calls, webhooks enable real-time communication and
-automation. For example, if a sales order is confirmed in an external POS system, a webhook can
-instantly update Odoo's inventory, ensuring system synchronization.
+In practice, this works as follows: when the event occurs in the external system, a data file (the
+"payload") is sent to the Odoo webhook's URL via a `POST` API request, and a predefined action is
+performed in your Odoo database.
+
+Unlike scheduled actions, which run at predefined intervals, or manual API requests, which need to
+be explicitly invoked, webhooks enable real-time, event-driven communication and automation. For
+example, you can set up a webhook to have your Odoo inventory data updated automatically when a
+sales order is confirmed in an external point-of-sale system.
+
+Setting up a webhook in Odoo requires no coding when connecting two Odoo databases, but
+:ref:`testing a webhook <studio/webhooks/test-webhook>` requires an external tool.
+:ref:`Custom target records or actions <studio/webhooks/webhook-example>` may require programming
+skills.
 
 .. note::
-   This article covers creating a webhook that *takes in* data from an external source. However,
-   an automated action that :ref:`sends an API call to an external webhook
-   <studio/automated-actions/action-webhook>` can also be created.
+   This article covers creating a webhook that *receives* data from an external source. However,
+   it is also possible to create an automated action that :ref:`sends data to an external webhook
+   <studio/automated-actions/action-webhook>` when a change occurs in your Odoo database.
 
-Create a webhook in Studio
-==========================
+.. _studio/webhooks/create-webhook:
 
-Webhooks are configured in **Studio**, and their setup is split between their :ref:`trigger
-<studio/webhooks/webhook_trigger>` and their :ref:`actions <studio/webhooks/webhook_action>`.
+Create a webhook in Odoo
+========================
+
+.. important::
+   Before implementing a webhook in a live database, configure and test it using a :ref:`duplicate
+   database <odoo_online/database-management>` to ensure the webhook performs as intended.
 
 .. tip::
-  - Setting up a webhook in Odoo requires no coding when connecting Odoo databases, but testing
-    requires an external tool like `Postman <https://www.postman.com/>`_. :ref:`Custom target
-    records or actions  <studio/webhooks/webhook-example>` may require programming skills.
-  - :ref:`Activate developer mode <developer-mode>` to modify the model targeted by the webhook
-    (e.g., sales orders or contact information) and to find the model's technical name (which may be
-    required for proper payload configuration).
+   :ref:`Activating developer mode <developer-mode>` before creating up a webhook gives greater
+   flexibility in selecting the :doc:`model <../models_modules_apps>` the automation rule
+   targets. It also allows you to find the technical name of the model and fields, which may be
+   needed to configure the payload.
 
-.. _studio/webhooks/webhook_trigger:
+   To find a model's technical name, with developer mode activated, hover over the model name and
+   then click :icon:`fa-arrow-right` :guilabel:`(Internal link)`. The technical name can be found in
+   the :guilabel:`Model` field. For example, a sales order webhook uses the *Sales
+   Order* model, but the technical name `sale.order` is used in the payload.
 
-Set the webhook's trigger
--------------------------
+To create a webhook in **Studio**, proceed as follows:
 
-To create a webhook with **Studio**, :ref:`open Studio <studio/access>`, click :guilabel:`Webhooks`,
-then :guilabel:`New`. From here, name the webhook, modify the webhook's model (the kind of database
-entry to be targeted) if needed, and toggle whether calls made to the webhook URL should be logged
-(which would track the webhook's call history for troubleshooting).
+#. :ref:`Open Studio <studio/access>` and click :guilabel:`Webhooks`, then :guilabel:`New`.
+#. Give the webhook a clear, meaningful name that identifies its purpose.
+#. If needed, and provided developer mode is activated, select the appropriate :guilabel:`Model`
+   from the dropdown. If developer mode is not activated, the automation rule targets the current
+   model by default.
 
-The webhook's URL is automatically generated. This is the URL that should be used for testing the
-webhook and connecting it to the external system that will send updates to the database.
+#. The webhook's URL is automatically generated, but can be changed if needed by clicking
+   :guilabel:`Rotate Secret`. This is the URL that should be used when implementing the webhook in
+   the external system that will send updates to the database.
 
-.. danger::
-   The webhook's URL is **confidential** and should be treated with care. Sharing it online or
-   without caution can provide unintended access to the Odoo database. Click :guilabel:`Rotate
-   Secret` to change the URL if needed.
+   .. warning::
+      The URL is **confidential** and should be treated with care. Sharing it online or without
+      caution can provide unintended access to the Odoo database. If the URL is updated after the
+      initial implementation, make sure to update it in the external system.
 
-Finally, if the system sending the webhook is not Odoo, adjust the :guilabel:`Target Record` actions
-to look for the JSON record that is included in the API call's payload when the call is made to the
-webhook's URL. If the system sending the webhook is an Odoo database, then make sure that the `id`
-and `model` appear in the payload.
+#. If desired, enable :guilabel:`Log Calls` to track the history of API requests made to the
+   webhook's URL, e.g., for troubleshooting purposes.
+
+#. If the system sending the webhook is not Odoo, adjust the :guilabel:`Target Record` code to look
+   for the JSON record included in the payload when the API request is made to the webhook's URL. If
+   the system sending the webhook is an Odoo database, ensure that the `id` and `model` appear in
+   the payload.
+
+   If the webhook is used to create records in the Odoo database, use `model.browse(i)` or
+   `model.search(i)` instead of the default :guilabel:`Target Record` format.
+
+#. Click :guilabel:`Add an action` in the :guilabel:`Actions To Do` tab to define the :ref:`actions
+   <studio/automated-actions/action>` to be executed.
+#. Before implementing the webhook in the external system, :ref:`test
+   <studio/webhooks/test-webhook>` it to ensure it works as intended.
 
 .. tip::
-   Although the :guilabel:`Model` is set in Odoo, it is the model's technical name that must be
-   included in the payload. Hover over the model name, then click the :icon:`fa-arrow-right`
-   :guilabel:`(Internal link)` icon to find this technical name in the :guilabel:`Model` field. For
-   example, a sales order webhook uses the *Sales Order* model, but the technical name `sale.order`
-   is used in the payload.
+   - Webhooks can also be created via the :guilabel:`Automations` menu in **Studio** by selecting
+     the trigger :guilabel:`On webhook`.
+   - To access the history of API requests if :guilabel:`Log Calls` has been enabled, click the
+     :guilabel:`Logs` smart button at the top of the :guilabel:`Automation rules` form.
+   - If the purpose of the webhook is anything other than to update an existing record, e.g., to
+     create a new record, the :guilabel:`Execute Code` action must be chosen.
 
-.. note::
-  When creating a record in the Odoo database, the target record's default format should not be
-  used. Instead, use `model.browse(i)` or `model.search(i)`.
+.. _studio/webhooks/test-webhook:
 
-.. _studio/webhooks/webhook_action:
+Test a webhook
+==============
 
-Set the webhook's action
-------------------------
+Testing a webhook requires a test payload and an external tool or system, like
+`Postman <https://www.postman.com/>`_, to send the payload via a `POST` API request. This section
+presents the steps to test a webhook in Postman.
 
-To set a webhook's action while configuring a webhook, click :guilabel:`Add an action` under the
-:guilabel:`Actions To Do` tab. Click the action's :guilabel:`Type` and set the fields as needed.
+.. tip::
+   - See the :ref:`webhook use cases section <studio/webhooks/webhook-examples>` for step-by-step
+     explanations of how to test webhooks using test payloads.
+   - To get specific help with testing a webhook with Postman, contact their support team.
 
-.. _studio/webhooks/test_webhook:
+#. In Postman, create a new HTTP request and set its method to :guilabel:`POST`.
+#. Copy the webhook's URL from your Odoo database using the :icon:`fa-link` :guilabel:`(link)` icon
+   and paste it into the URL field in Postman.
+#. Click the :guilabel:`Body` tab and select :guilabel:`raw`.
+#. Set the file type to :guilabel:`JSON`, then copy the code from the test payload and paste it into
+   the code editor.
+#. Click :guilabel:`Send`.
 
-Test the webhook
-----------------
+.. _studio/webhooks/test-webhook-response:
 
-.. note::
-   Testing the webhook requires the webhook to be set up, a test payload to send to the webhook, and
-   an external tool or system to send the payload through a `POST` API request. Consider using a
-   tool like `Postman <https://www.postman.com/>`_ so less technical skills are required.
+In the :guilabel:`Response` viewer at the bottom of the screen in Postman, details, including a HTTP
+response code, indicate whether or not the webhook is functioning correctly.
 
-If a message saying `200 OK` or `status: ok` gets returned during testing, then the webhook is
-functioning properly on Odoo's side. From here, implementation can begin with the other tool to
-automatically send those webhook calls into Odoo using the webhook's URL.
+- A `200 OK` or `status: ok` message indicates that the webhook is functioning properly on Odoo's
+  side. From here, implementation can begin with the other system to automatically send the API
+  requests to the Odoo webhook's URL.
 
-If any other responses are returned, the number sent in the response helps to identify the problem.
-For example, a `500 Internal Server Error` means that Odoo could not interpret the call properly. If
-this gets returned, ensure the fields found in the JSON file are properly mapped in the webhook's
-configuration and in the system sending the test call. Turning on call logging in the webhook's
-configuration provides error logs if the webhook is not functioning as intended.
+- If any other response is returned, the number associated with it helps to identify the problem.
+  For example, a `500 Internal Server Error` message means that Odoo could not interpret the call
+  properly. In this case, ensure the fields found in the JSON file are properly mapped in the
+  webhook's configuration and in the system sending the test call.
 
-Implement the webhook
----------------------
+.. tip::
+   Turning on call logging in the webhook's configuration in Odoo provides error logs if the webhook
+   is not functioning as intended.
 
-Once the webhook is fully configured, begin connecting it to the system that sends data to the Odoo
-database through this webhook. Make sure that the API calls are sent to the webhook's URL when
-setting that system up.
+Implement a webhook in an external system
+=========================================
 
-.. _studio/webhooks/webhook_examples:
+When the webhook has been successfully created in Odoo and tested, implement it in the system that
+sends data to the Odoo database, making sure the `POST` API requests are sent to the webhook's URL.
+
+.. _studio/webhooks/webhook-examples:
 
 Webhook use cases
 =================
 
-Below are two examples of how to use webhooks in Odoo. These webhooks require external tools (which
-are listed with the example).
-
-.. warning::
-   Consult with a developer, solution architect, or another technical role when deciding to
-   implement webhooks. If not properly configured, webhooks may disrupt the Odoo database and can
-   take time to revert.
+Below are two examples of how to use webhooks in Odoo. A test payload is provided for each example,
+and can be found in the section on testing the webhook. `Postman <https://www.postman.com/>`_ is
+used to send the test payload.
 
 Update a sales order's currency
 -------------------------------
 
-This webhook updates a sales order in the **Sales** app to USD. It useful for subsidiaries outside
-the United States with a mother company located inside the United States or during mergers when
-consolidating data into one Odoo database.
+This webhook updates a sales order in the **Sales** app to `USD` when the external system sends a
+`POST` API request to the webhook's URL that includes that sales order number (which is identified
+by the payload's `id` record).
 
-Set the webhook's trigger
-~~~~~~~~~~~~~~~~~~~~~~~~~
+This could be useful for subsidiaries outside the United States with a mother company located inside
+the United States or during mergers when consolidating data into one Odoo database.
 
-To set up this webhook, open the **Sales** app. Then, :ref:`set the trigger
-<studio/webhooks/webhook_trigger>` so the :guilabel:`Model` is set to `Sales Order`. Also, set
-the :guilabel:`Target Record` to `model.env[payload.get('model')].browse(int(payload.get('id')))`.
-This is broken down below.
+Create the webhook
+~~~~~~~~~~~~~~~~~~
 
-- **model**: what gets updated in Odoo (in this case, sales orders). This matches the
-  :guilabel:`Model` set earlier.
-- **env**: where the action takes place. In this case, it is Odoo.
-- **payload**: what is sent to the webhook's URL. This contains the information that updates
-  the sales order.
-- **get('model')**: tells the webhook what database record to look at. In this case, the
-  webhook retrieves (`get`) the data tied to a specific `model`. In this example, this is the
-  Sales Order model.
-- **browse**: tells the webhook to look in the `model` (Sales Order) set by the payload for what to
-  update.
-- **int**: turns the target into an `integer` (a whole number). This is important in case some
-  words (a `string`) or a decimal number is included in the payload's target record.
-- **get('id')**: identifies the sales order number that is being updated in Odoo.
+To create this webhook, proceed as follows:
 
-Set the webhook's action
-~~~~~~~~~~~~~~~~~~~~~~~~
+#. Open the **Sales** app, then :ref:`open Studio <studio/access>` and click :guilabel:`Webhooks`.
+   The *Sales Order* model is selected by default.
+#. Click :guilabel:`New`. The :guilabel:`Trigger` is set to :guilabel:`On webhook` by default.
+#. Set the :guilabel:`Target Record` to
+   `model.env[payload.get('_model')].browse(int(payload.get('_id')))`, where:
 
-After setting the trigger, set the webhook's action by clicking :guilabel:`Add an action`. For the
-:guilabel:`Type`, click :guilabel:`Update Record`. Then, select `Update`, choose the field
-`Currency`, and select `USD` to have the currency field updated to USD. Finally, click
-:guilabel:`Save & Close`.
+   - `payload.get('_model')` retrieves the value associated with the `model` key in the payload,
+     i.e., `sale.order`, which is the technical name of the *Sales Order* model.
+   - `payload.get('_id')` retrieves the value associated with the `id` key in the payload, i.e.,
+     the number of the target sales order in your Odoo database with the `S` and leading
+     zeros removed.
+   - `int` converts the retrieved id to an integer (i.e., a whole number) because the method
+     `browse()` can only be used with an integer.
 
-Webhook setup summary
-~~~~~~~~~~~~~~~~~~~~~
-
-To summarize what is set up, the webhook targets sales orders, identified by their sales order
-number, and updates their currency to `USD` when a POST request is sent to the webhook's URL that
-includes that sales order number (which is identified by the payload's `id` record).
+#. Click :guilabel:`Add an action`.
+#. In the :guilabel:`Type` section, click :guilabel:`Update Record`.
+#. In the :guilabel:`Action details` section, select :guilabel:`Update`, choose the field
+   :guilabel:`Currency`, and select :guilabel:`USD`.
+#. Click :guilabel:`Save & Close`.
 
 Test the webhook
 ~~~~~~~~~~~~~~~~
 
-Test the webhook's setup to make sure everything is correct. This process uses a tool called
-`Postman <https://www.postman.com/>`_ to send the simulated trigger.
+To test this webhook, proceed as follows:
 
-This section walks through the steps to test this webhook in Postman, but does not offer help if
-there's an issue within that tool. To get specific help with Postman, contact their support team.
-
-Once Postman is open, create a new :guilabel:`HTTP` request and set its method to :guilabel:`POST`.
-Next, copy the webhook's URL that is being tested and paste it into the URL field in Postman. After
-that, click the :guilabel:`Body` tab and select the :guilabel:`raw` option. Set the file type to
-:guilabel:`JSON`, then copy this code and paste it into the file.
+#. With `Postman <https://www.postman.com/>`_ open, create a new HTTP request and set its method to
+   :guilabel:`POST`.
+#. Copy the URL of the Odoo webhook using the :icon:`fa-link` :guilabel:`(link)` icon and paste it
+   into the URL field in Postman.
+#. Click the :guilabel:`Body` tab and select :guilabel:`raw`.
+#. Set the file type to :guilabel:`JSON`, then copy this code, i.e., the payload, and paste it into
+   the code editor:
 
    .. code-block:: json
 
       {
-       "model": "sale.order",
-       "id": "SALES ORDER NUMBER"
+          "_model": "sale.order",
+          "_id": "SALES ORDER NUMBER"
       }
 
-From here, choose a sales order to test the webhook on. If it is not possible to test in a live
-Odoo database, consider creating a demo database with a sample sales order and the webhook that was
-configured. Replace `SALES ORDER NUMBER` with the sales order's number without the `S` or any zeros
-before the number. For example, a sales order with the number `S00007` should be entered as `7` in
-Postman. Finally, click :guilabel:`Send` in Postman.
-
-If a message saying `200 OK` or `status: ok` gets returned, then the webhook is functioning properly
-on Odoo's side. The test sales order's currency is updated. From here, implementation can begin with
-the other tool to automatically send those webhook calls into Odoo using the webhook's URL.
-
-If any other responses are returned, the number associated with them helps to identify the problem.
-For example, a `500 Internal Server Error` means that Odoo could not interpret the call properly. If
-this gets returned, ensure the `model` and `id` fields are properly mapped in the webhook's
-configuration and in Postman.
+#. In your Odoo database, choose a sales order to test the webhook on. In the pasted code, replace
+   `SALES ORDER NUMBER` with the sales order's number without the `S` or any zeros before the
+   number. For example, a sales order with the number `S00007` should be entered as `7` in Postman.
+#. Click :guilabel:`Send`.
+#. Consult the :ref:`Response viewer <studio/webhooks/test-webhook-response>` in Postman to
+   determine whether or not the webhook is functioning properly. If a message other than `200 OK` or
+   `status: ok` is returned, the number associated with the message helps to identify the problem.
 
 .. _studio/webhooks/webhook-example:
 
 Create a new contact
 --------------------
 
-This webhook uses custom code to create a new contact in an Odoo database. This could be helpful for
-automatically creating new vendors or customers.
+This webhook uses custom code to create a new contact in an Odoo database when the external system
+sends a `POST` API request to the webhook's URL that includes the contact's information. This could
+be helpful for automatically creating new vendors or customers.
 
-Set the webhook's trigger
-~~~~~~~~~~~~~~~~~~~~~~~~~
+Create the webhook
+~~~~~~~~~~~~~~~~~~
 
-To set up this webhook, open the **Contacts** app. Then, :ref:`set the trigger
-<studio/webhooks/webhook_trigger>` so the :guilabel:`Model` is set to `Contact`. Also, set the
-:guilabel:`Target Record` to `model.browse([2])`. This is broken down below.
+To create this webhook, proceed as follows:
 
-- **model**: what gets updated in Odoo (in this case, a contact). This matches the :guilabel:`Model`
-  set earlier.
-- **browse**: tells the webhook to look in the `model` (the contacts) set by the payload for
-  what to create.
-
-Set the webhook's action
-~~~~~~~~~~~~~~~~~~~~~~~~
-
-After setting the trigger, set the webhook's action by clicking :guilabel:`Add an action`. For the
-:guilabel:`Type`, click :guilabel:`Execute Code`, then set the :guilabel:`code` to the sample code
-below. Finally, click :guilabel:`Save & Close`.
+#. Open the **Contacts** app, then :ref:`open Studio <studio/access>` and click :guilabel:`Webhooks`.
+   The *Contact* model is selected by default.
+#. Click :guilabel:`New`. The :guilabel:`Trigger` is set to :guilabel:`On webhook` by default.
+#. Set the :guilabel:`Target Record` to `model.browse([2])`. This is essentially a placeholder as
+   the code in the automated action tells the webhook what needs to be retrieved from the payload
+   and in which model the record needs to be created.
+#. Click :guilabel:`Add an action`.
+#. In the :guilabel:`Type` section, click :guilabel:`Execute Code`.
+#. Copy this code and paste it into the code editor in the :guilabel:`Code` tab of the
+   :guilabel:`Action details` section:
 
    .. code-block:: python
 
@@ -243,26 +253,20 @@ below. Finally, click :guilabel:`Save & Close`.
       else:
           raise ValueError("Missing required fields: 'name' and 'email'")
 
-
-Webhook setup summary
-~~~~~~~~~~~~~~~~~~~~~
-
-To summarize what is set up, the webhook creates a contact when an API call is sent to the webhook's
-URL that includes the contact's information.
+#. Click :guilabel:`Save & Close`.
 
 Test the webhook
 ~~~~~~~~~~~~~~~~
 
-Test the webhook's setup to make sure everything is correct. This process uses a tool called
-`Postman <https://www.postman.com/>`_ to send the simulated trigger.
+To test this webhook, proceed as follows:
 
-This section walks through the steps to test this webhook in Postman, but does not offer help if
-there's an issue within that tool. To get specific help with Postman, contact their support team.
-
-Once Postman is open, create a new request, and set its method to :guilabel:`POST`. Next, copy the
-webhook's URL that is being tested and paste it into the URL field in Postman. After that, click the
-:guilabel:`Body` tab and click :guilabel:`raw`. Set the file type to :guilabel:`JSON`, then copy
-this code and paste it into the file.
+#. In `Postman <https://www.postman.com/>`_, create a new HTTP request and set its method to
+   :guilabel:`POST`.
+#. Copy the URL of the Odoo webhook using the :icon:`fa-link` :guilabel:`(link)` icon and paste it
+   into the URL field in Postman.
+#. Click the :guilabel:`Body` tab and select :guilabel:`raw`.
+#. Set the file type to :guilabel:`JSON`, then copy this code, i.e., the payload, and paste it into
+   the code editor:
 
    .. code-block:: json
 
@@ -272,15 +276,9 @@ this code and paste it into the file.
           "phone": "CONTACT PHONE NUMBER"
       }
 
-Replace the fields above with a new contact's information in Postman, and then click
-:guilabel:`Send`.
-
-If a message saying `200 OK` or `status: ok` gets returned, then the webhook is functioning properly
-on Odoo's side. The new test contact appears in the **Contacts** app. From here, implementation can
-begin with the other tool to automatically send those webhook calls into Odoo using the webhook's
-URL.
-
-If any other responses are returned, the number associated with them helps to identify the problem.
-For example, a `500 Internal Server Error` means that Odoo could not interpret the call properly. If
-this gets returned, ensure the fields found in the JSON file are properly mapped in the webhook's
-configuration and in Postman.
+#. In the pasted code, replace the `CONTACT NAME`, `CONTACTEMAIL@EMAIL.COM`, and `CONTACT PHONE
+   NUMBER` with a new contact's information.
+#. Click :guilabel:`Send`.
+#. Consult the :ref:`Response viewer <studio/webhooks/test-webhook-response>` in Postman to
+   determine whether or not the webhook is functioning properly. If a message other than `200 OK` or
+   `status: ok` is returned, the number associated with the message helps to identify the problem.