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[IMP] General: inbound messages clarification

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closes odoo/documentation#15574

Signed-off-by: Jessica Rogers (jero) <jero@odoo.com>
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jero-odoo
2025-12-04 13:40:44 -05:00
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content/applications/general/email_communication/email_servers_inbound.rst
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@@ -201,6 +201,15 @@ Redirections
If the database is hosted on **Odoo Online** or **Odoo.sh**, using redirections is recommended. They If the database is hosted on **Odoo Online** or **Odoo.sh**, using redirections is recommended. They
allow messages to be received without delay in the database. allow messages to be received without delay in the database.
.. warning::
When configuring email redirections with Microsoft 365 (Exchange Online), be aware that certain
technical limitations may affect your setup. Some users have reported that Microsoft 365 does not
support true redirection and only allows forwarding, which may not behave as needed for Odoo's
email routing.
For more information on Microsoft Exchange configuration, visit `Microsoft Learn
<https://learn.microsoft.com/en-us/exchange/exchange-online>`_.
It is mandatory to redirect the catchall and bounce address to the Odoo subdomain of the database. It is mandatory to redirect the catchall and bounce address to the Odoo subdomain of the database.
Every other alias used must be redirected as well. Every other alias used must be redirected as well.