From 8260880d6fb385d519d9c895aa06e21ca16a71ae Mon Sep 17 00:00:00 2001 From: Demesmaeker Date: Wed, 14 Dec 2022 15:38:43 +0000 Subject: [PATCH] [IMP] Amazon_connector: manage errors in the pickings As Odoo now gets the report following the synchronization of the picking, the doc needs to be updated to show how to manage errors. closes odoo/documentation#3193 Related: odoo/enterprise#28970 Related: odoo/upgrade#4146 Signed-off-by: Antoine Vandevenne (anv) --- .../sales/sales/amazon_connector/manage.rst | 21 +++++++++++++++++++ 1 file changed, 21 insertions(+) diff --git a/content/applications/sales/sales/amazon_connector/manage.rst b/content/applications/sales/sales/amazon_connector/manage.rst index eb7e55e0e..167d382b7 100644 --- a/content/applications/sales/sales/amazon_connector/manage.rst +++ b/content/applications/sales/sales/amazon_connector/manage.rst @@ -53,6 +53,27 @@ turn, notify the customer that the order (or a part of it) is on its way. .. seealso:: - :doc:`../../../inventory_and_mrp/inventory/shipping/setup/third_party_shipper` +.. _manage/manage_delivery_errors: + +Manage errors when synchronizing deliveries +------------------------------------------- + +Sometimes, Amazon can fail to correctly process all the information sent by Odoo. In this case, Odoo +sends an email listing all the shipments that failed and the errors Amazon sent with them. In +addition, these shipments are flagged with a :guilabel:`Synchronization with Amazon failed` tag. + +Usually, the error can be corrected directly in the Amazon backend or in Odoo. If the problem is +corrected in Odoo, synchronize the shipment again using the :guilabel:`Retry Amazon Sync` button. + +.. note:: + It might happen that Odoo receives a notification from Amazon saying that some delivery + information was not processed, but without specifying which shipments were affected. In that + case, all the shipments in an unknown state will be treated as if they failed to synchronize. + Once Odoo receives a notification from Amazon saying that a shipment was processed, its tag will + change to :guilabel:`Synchronized with Amazon`. To speed up this process, on your Amazon account, + click on :guilabel:`Sync Orders` to manually synchronize these orders, or click on + :guilabel:`Recover Order` and enter the relevant Amazon Order Reference. + Follow deliveries in FBA ========================