From 74d4b328831440227ef33cdee76fc2daa2dba312 Mon Sep 17 00:00:00 2001 From: "Victorien (viso)" Date: Fri, 5 Jul 2024 15:11:27 +0000 Subject: [PATCH] [IMP] iot troubleshooting: add a troubleshooting item for printer Relating to a ticket received recently. Client was concerned about seeing multiple printers in CUPS interface and in Odoo IoT app. Turns out it's standard CUPS behaviour. This commit updates the troubleshooting page to reflect this information. opw-3940166 closes odoo/documentation#14523 X-original-commit: 2ff77e3a568111d8f94b047ae2c253d5ca0fecd1 Signed-off-by: Audrey Vandromme (auva) --- .../applications/general/iot/devices/printer.rst | 14 ++++++++++++++ 1 file changed, 14 insertions(+) diff --git a/content/applications/general/iot/devices/printer.rst b/content/applications/general/iot/devices/printer.rst index 236a45254..7e955b924 100644 --- a/content/applications/general/iot/devices/printer.rst +++ b/content/applications/general/iot/devices/printer.rst @@ -450,6 +450,20 @@ corresponding template. `Zebra's instructions on printing ZPL files `_ +The printer appears multiple times +---------------------------------- + +If the printer appears multiple times on the :ref:`IoT box's ` or +:ref:`Windows virtual IoT's ` homepage and/or in the list of +:guilabel:`Devices` on the :ref:`IoT system's form `, the cause is usually the +CUPS auto-discovery feature. This feature allows to list all detected printers together with all +available drivers, creating one entry for each printer–driver pair. + +Simply select the entry that works best and ignore the others. + +.. note:: + Workarounds exist to disable the CUPS auto-discovery feature. + Barcode scanner issues ======================