[IMP] accounting: update bank synchronization page

task-4981233

closes odoo/documentation#15243

X-original-commit: 2da82f1b9c
Signed-off-by: Audrey Vandromme (auva) <auva@odoo.com>
Signed-off-by: Anne-Françoise Marcq (afma) <afma@odoo.com>

content/applications/finance/accounting/bank/bank_synchronization.rst

@@ -4,208 +4,275 @@
 Bank synchronization
 ====================
 
-Odoo can synchronize directly with your bank institution to get all bank statements imported
+Odoo synchronizes directly with your bank institution to automatically import all bank transactions
-automatically into your database.
+into the database. It supports over 26,000 financial institutions worldwide and relies on multiple
+:ref:`third-party providers <accounting/bank-synchronization/third-party-providers>` to connect with
+banks.
 
+.. note::
+   To use this service, a valid Odoo Enterprise subscription is required.
+
+.. tip::
    To check if your bank is compatible with Odoo, go to `Odoo Accounting Features
-<https://www.odoo.com/page/accounting-features>`_, and click on
+   <https://www.odoo.com/app/accounting-features#part_5>`_, and click :guilabel:`See list of
-:guilabel:`See list of supported institutions`.
+   supported institutions` in the :guilabel:`Bank & Cash` section.
-
-Odoo supports more than 26,000 institutions around the world.
-
-To connect to the banks, Odoo uses multiple web-services:
-
-- **Plaid**: United States of America and Canada
-- **Yodlee**: Worldwide
-- :doc:`Salt Edge <bank_synchronization/saltedge>`: Worldwide
-- :doc:`Ponto <bank_synchronization/ponto>`: Europe
-- :doc:`Enable Banking <bank_synchronization/enablebanking>`: Scandinavian countries
 
 .. seealso::
    :doc:`transactions`
 
+.. _accounting/bank-synchronization/configuration:
+
 Configuration
 =============
 
-On-Premise users
+.. _accounting/bank-synchronization/first-synchronization:
-----------------
-
-To be able to use this service, you need to have a valid Odoo Enterprise subscription.
-So make sure that your database is registered with your Odoo Enterprise contract.
-We also use a proxy between your database and the third party provider so, in case of
-a connection error, please check that you don't have a firewall or a proxy blocking the
-following address:
-
-- https://production.odoofin.com/
 
 First synchronization
 ---------------------
 
-You can start synchronization either by going to the Accounting app and
+To synchronize the database with a bank, go to the Accounting Dashboard, click :guilabel:`New`, and
-:menuselection:`Accounting --> Configuration --> Add a Bank Account`.
+select the :guilabel:`Bank` card. In the :guilabel:`Add a Bank Account` window, select the relevant
+bank and click :guilabel:`Connect`.
 
-Now you can search for your bank institution. Select it and follow the steps to synchronize with it.
+.. tip::
-
+   - Alternatively, click the :icon:`fa-ellipsis-v` :guilabel:`(vertical ellipsis)` icon of the
-.. note::
+     :guilabel:`Bank` journal, and :guilabel:`Connect bank`, or click :guilabel:`Search over 26000
-   If you have any issues during your first synchronization, please verify that your
+     banks` in the Accounting dashboard.
-   web browser doesn't block pop-ups and that your ad-blocker is disabled.
+   - Depending on your bank and country, you can select the :guilabel:`Type of account` and/or
+     choose another :ref:`third-party provider <accounting/bank-synchronization/third-party-providers>`
+     to connect with the bank if needed before clicking :guilabel:`Connect`.
+   - If your bank is not listed in the :guilabel:`Search for an institution` window, scroll down the
+     list and click :icon:`fa-plus` :guilabel:`Add new bank` to create a bank account manually. Fill
+     in the :guilabel:`Account Number`, :guilabel:`Bank`, and :guilabel:`SWIFT Code`, and click
+     :guilabel:`Connect`. A bank journal is then created and named using the account number. Note
+     that in this case, the bank is not synchronized.
+   - If issues occur during the first synchronization, check that no firewall or proxy is blocking
+     the address https://production.odoofin.com/. Make sure your web browser allows pop-ups and that
+     any ad-blocker is disabled.
 
 .. important::
-   When setting up the bank statement synchronization, Odoo automatically starts recording the
+   When setting up bank synchronization, accounting transactions are automatically recorded from the
-   accounting transactions from the last transaction’s date +1 day (if the last transaction day is
+   date of the last transaction +1 day (e.g., if the last transaction date is 31/12/2025, the
-   31/12/2022, the recording starts on 01/01/2023). If the journal contains no transaction, Odoo
+   recording starts on 01/01/2026). If the journal contains no transactions, all available past
-   retrieves transactions as far back as possible. You can limit how far back Odoo retrieves
+   transactions are retrieved. To limit the retrieval period, go to :menuselection:`Accounting -->
-   transactions by opening the Accounting app, going to :menuselection:`Accounting --> Lock Dates`,
+   Accounting --> Lock Dates`, and set a date in the :guilabel:`Lock Everything` field.
-   and setting a date in the :guilabel:`Journal Entries Lock Date` field.
 
-You must provide a phone number during your first synchronization to secure your account. We ask for
+.. note::
-such information because we don't want your data falling into the wrong hands. Therefore, if we
+   - Some banks are in a :guilabel:`Beta` status, meaning they're not yet fully supported by
-detect suspicious activities on your account, we block all requests coming from your account, and
+     third-party providers. This may lead to bugs or other issues. Although they can be used, Odoo
-you need to reactivate it using that phone number.
+     does not provide technical support in this case.
-
+   - The :ref:`third-party provider <accounting/bank-synchronization/third-party-providers>` may
-The third-party provider may request more information in order to connect with your bank
+     request more information to connect with a bank. This information is not stored on Odoo's
-institution. This information is not stored on Odoo's servers.
+     servers.
-
+   - To view all past synchronizations, activate the :ref:`developer mode <developer-mode>` and go to
-By default, transactions fetched from an online source are grouped inside the same statement, and
-one bank statement is created per month. You can change the bank statement creation periodicity
-in your journal settings.
-
-To view all your synchronizations, activate the :ref:`developer mode <developer-mode>` and go to
      :menuselection:`Accounting --> Configuration --> Online Synchronization`.
 
-Synchronize manually
+.. _accounting/bank-synchronization/manual-synchronization:
---------------------
 
-After your first synchronization, the created journals are synchronized by default every 12 hours.
+Manual synchronization
-If you wish, you can synchronize them manually by clicking on the :guilabel:`Synchronize Now` button
+----------------------
-on the dashboard.
 
+After the :ref:`first synchronization <accounting/bank-synchronization/first-synchronization>`, bank
+journals are synchronized by default every twelve hours. To manually trigger synchronization, go to
+the Accounting dashboard and click :guilabel:`Fetch Transactions` on the relevant bank journal.
+
+.. tip::
    Alternatively, activate the :ref:`developer mode <developer-mode>`, go to
-:menuselection:`Accounting --> Configuration --> Online Synchronization`, select your institution,
+   :menuselection:`Accounting --> Configuration --> Online Synchronization`, select the relevant
-and then click the :guilabel:`Fetch transactions` button.
+   bank, and click :guilabel:`Fetch transactions`.
-
-.. important::
-   Some institutions do not allow transactions to be fetched automatically. For such institutions,
-   during the automatic synchronization of the account, you receive an error message asking you to
-   disable the automatic synchronization. This message can be found in the chatter of your online
-   synchronizations. In this case, make sure to perform manual synchronizations.
-
-Issues
-======
-
-Synchronization in error
-------------------------
-
-To report a connection error to the `Odoo support <https://www.odoo.com/help>`_, activate the
-:ref:`developer mode <developer-mode>`, go to :menuselection:`Accounting --> Configuration -->
-Online Synchronization`, select the connection that failed, and copy the error description and the
-reference.
-
-Synchronization disconnected
-----------------------------
-
-If your connection with the proxy is disconnected, you can reconnect with the proxy using the
-:guilabel:`Fetch Account` button.
 
 .. note::
-   If you are unable to reconnect using the :guilabel:`Reconnect` button, please contact the
+   - Some banks do not support automatic transaction fetching. For these institutions, an error
-   `support <https://www.odoo.com/help>`_ directly with your client id or the reference of the error
+     message appears during the automatic account synchronization, prompting the user to disable the
-   listed in the chatter.
+     automatic synchronization. This message is also logged in the chatter of the online
+     synchronization. In such cases, disable the :guilabel:`Automatic synchronization` option in the
+     corresponding bank's :guilabel:`Online Synchronization` and make sure to perform manual
+     synchronizations by clicking :guilabel:`Fetch Transactions` on the relevant bank journal.
+   - For some bank institutions, transactions can only be fetched up to three months in the past. If
+     older transactions are needed, they can be :ref:`imported <accounting/transactions/import>`.
 
-.. _MigrationOnlineSync:
+.. _accounting/bank-synchronization/update-credentials:
 
-Migration process for users having installed Odoo before December 2020
+Update synchronization credentials
-======================================================================
+----------------------------------
 
-If you are on-premise, please first make sure that your source is up-to-date with the latest version
+To update bank credentials, activate the :ref:`developer mode <developer-mode>`, and go to
-of Odoo.
+:menuselection:`Accounting --> Configuration --> Online Synchronization`. Open the connection that
+needs to be updated, click :guilabel:`Update Credentials`, and follow the steps.
 
-Users who have created a database before December 2020 need to install the new module manually to
+.. note::
-use the new functionalities.
+   - The steps may vary depending on the third-party provider, as each provider follows its own
+     process.
+   - When updating bank credentials, make sure all accounts are selected for synchronization,
+     including those from other banking institutions if applicable.
 
-To do so, go to :menuselection:`Apps --> Update Apps List`, remove the default filter in the search
+.. _accounting/bank-synchronization/third-party-providers:
-bar and type `account_online_synchronization`. You can then click on :guilabel:`Install`.
-Finally, make sure all your users refresh their Odoo page by pressing CTRL+F5.
 
-.. Note::
+Third-party providers
+---------------------
 
-   - All previous synchronizations are disconnected during the installation and will not work
+Odoo relies on third-party providers to securely connect to your bank accounts and automatically
-     anymore. To view them, activate the :ref:`developer mode <developer-mode>` and go to
+import transactions and financial data into the database. The following providers are used:
-     :menuselection:`Accounting --> Configuration --> Online Synchronization`. It is not possible
-     to resynchronize these connections; you have to make new ones.
-   - Do not uninstall the `account_online_sync` module, which is the previous module for online
-     synchronization. The new one overrides it.
-   - By default, the `account_online_synchronization` module is installed automatically with
-     Accounting.
 
-FAQ
+- `Plaid <https://plaid.com/discover-apps/>`_ (supported in the `United States of America and Canada
-===
+  <https://plaid.com/docs/institutions/>`_)
+- `Yodlee <https://www.yodlee.com/>`_ (supported in Europe)
+- `Salt Edge <https://www.saltedge.com/>`_ (supported `worldwide
+  <https://www.saltedge.com/products/account_information/coverage>`_)
+- :doc:`Ponto <bank_synchronization/ponto>` (supported in Europe)
+- `Enable Banking <https://enablebanking.com/>`_ (supported in `Scandinavian countries
+  <https://enablebanking.com/open-banking-apis>`_)
 
-The synchronization is not working in real-time. Is that normal?
+.. tip::
-----------------------------------------------------------------
+   When :ref:`connecting a bank to Odoo <accounting/bank-synchronization/first-synchronization>`:
 
-The process is not intended to work in real-time as third party providers synchronize your accounts
+   - Depending on your bank and country, change the default third-party provider when selecting the
-at different intervals. To force the synchronization and fetch the statements, go to your
+     bank, if necessary.
-:guilabel:`Accounting Dashboard`, and click on the :guilabel:`Synchronize Now` button. Synchronize
+   - Make sure to check the consent checkbox to allow information to be shared with Odoo.
-and fetch transactions by activating the :ref:`developer mode <developer-mode>` and going to
+   - Select all accounts that need access and synchronization, including those from other banking
-:menuselection:`Accounting --> Configuration --> Online Synchronization`. Some providers only allow
+     institutions.
-one refresh per day, so it is possible that clicking on :guilabel:`Synchronize Now` does not get
-your latest transactions if you already performed such action earlier in the day.
 
-A transaction can be visible on your bank account but not be fetched if it has the status
+.. seealso::
-:guilabel:`Pending`. Only transactions with the :guilabel:`Posted` status will be retrieved. If the
+   - :ref:`Bank synchronization troubleshooting <accounting/bank-synchronization/troubleshooting>`
-transaction is not **Posted** yet, you will have to wait until the status changes.
+   - :ref:`Salt Edge bank synchronization troubleshooting
+     <accounting/bank-synchronization/troubleshooting-saltedge>`
+   - :ref:`Ponto bank synchronization troubleshooting
+     <accounting/bank-synchronization/ponto/troubleshooting>`
 
-Is the Online Bank Synchronization feature included in my contract?
+.. _accounting/bank-synchronization/duplicate-transactions:
--------------------------------------------------------------------
 
-- **Community Edition**: No, this feature is not included in the Community Version.
+Duplicate transactions
-- **Online Edition**: Yes, even if you benefit from the One App Free contract.
+======================
-- **Enterprise Edition**: Yes, if you have a valid enterprise contract linked to your database.
 
-Some banks have a status "Beta." What does this mean?
+When importing transactions, some may appear :ref:`duplicated <accounting/transactions/duplicate>`
------------------------------------------------------
+due to the same online transaction identifier or the same currency, amount, account number, and
+date.
 
-This means that banking institutions are not yet fully supported by our Third Party Provider. Bugs
+.. _accounting/bank-synchronization/missing-transactions:
-or other problems may arise. Odoo does not support technical problems that occur with banks in the
+
-Beta phase, but the user may still choose to connect. Connecting with these banks contributes to the
+Missing transactions
-development process since the Provider will have real data and feedback from the connection.
+====================
+
+Missing or pending transactions are entries that the bank has not yet validated.
+
+To find missing and pending transactions, access the :ref:`bank reconciliation view
+<accounting/reconciliation/access>`, click the :icon:`fa-cog` :guilabel:`(gear)` icon, and select
+:guilabel:`Find Missing Transactions`.
+
+To import a posted missing transaction, select it and click :guilabel:`Import Transactions`.
+
+.. note::
+   - Make sure the connection with the bank is active to find missing transactions.
+   - :guilabel:`Pending` transactions cannot be imported.
+
+.. _accounting/bank-synchronization/troubleshooting:
+
+Troubleshooting
+===============
+
+.. seealso::
+   :ref:`Bank synchronization troubleshooting - Ponto
+   <accounting/bank-synchronization/ponto/troubleshooting>`
+
+.. _accounting/bank-synchronization/troubleshooting/synchronization:
+
+Synchronization errors or disconnections
+----------------------------------------
+
+To report a connection error to `Odoo support <https://www.odoo.com/help>`_, activate the
+:ref:`developer mode <developer-mode>`, go to :menuselection:`Accounting --> Configuration -->
+Online Synchronization`, select the failed connection, and copy the error description and the
+reference.
+
+If the connection with the proxy is lost and reconnection using the :guilabel:`Reconnect` option
+isn't successful, contact `support <https://www.odoo.com/help>`_ directly. Provide the client ID or
+the error reference from the chatter.
+
+.. _accounting/bank-synchronization/troubleshooting/real-time:
+
+Why is the synchronization not working in real-time?
+----------------------------------------------------
+
+Synchronization is not designed to work in real time, as third-party providers synchronize accounts
+at different intervals. To manually trigger synchronization and retrieve bank transactions, go to
+the :guilabel:`Accounting Dashboard`, and click :guilabel:`Fetch Transactions`.
+
+Alternatively, to synchronize and fetch transactions, activate the :ref:`developer mode
+<developer-mode>` and go to :menuselection:`Accounting --> Configuration --> Online
+Synchronization`.
+
+Some providers restrict refreshes to once per day. If transactions have already been fetched,
+clicking :guilabel:`Fetch Transactions` again may not retrieve the latest data.
+
+Transactions may appear on a bank account, but cannot be fetched if they have a :guilabel:`Pending`
+status; only transactions with a :guilabel:`Posted` status are retrieved.
+
+.. _accounting/bank-synchronization/troubleshooting/refresh-manually:
 
 Why do my transactions only synchronize when I refresh manually?
 ----------------------------------------------------------------
 
-Some banks have additional security measures and require extra steps, such as an SMS/email
+Some banks implement additional security measures and require extra steps, such as an SMS or email
-authentication code or another type of MFA. Because of this, the integrator cannot pull transactions
+authentication code, or another type of :abbr:`MFA (multi-factor authentication)`. As a result,
-until the security code is provided.
+the third-party provider cannot retrieve transactions until the security code is provided.
 
-Not all of my past transactions are in Odoo, why?
+.. _accounting/bank-synchronization/troubleshooting/visible-transactions:
--------------------------------------------------
 
-For some institutions, transactions can only be fetched up to 3 months in the past.
+Why are no transactions visible?
+--------------------------------
 
-Why don't I see any transactions?
+There are a few possible reasons for this issue:
----------------------------------
 
-During your first synchronization, you selected the bank accounts you decided to synchronize with
+- No bank accounts were synchronized during the :ref:`first synchronization
-Odoo. If you didn't synchronize any of your accounts, activate the :ref:`developer mode
+  <accounting/bank-synchronization/first-synchronization>`.
-<developer-mode>`, go to :menuselection:`Accounting --> Configuration --> Online Synchronization`,
+- There may be no new transactions available to fetch.
-and click the :guilabel:`Fetch Account` button on the connection.
 
-There may also be no new transactions.
+If the bank account is correctly linked to a journal, but posted transactions still aren't visible
+in the database, contact `support <https://www.odoo.com/help>`_.
 
-If your bank account is properly linked to a journal and posted transactions are not visible in your
+.. _accounting/bank-synchronization/troubleshooting/no-account-appearing:
-database, please `submit a support ticket <https://www.odoo.com/help>`_.
 
-How can I update my bank credentials?
+Why are no accounts shown after synchronization?
--------------------------------------
+------------------------------------------------
+
+During the synchronization process, a bank institution was selected, but no bank accounts from this
+institution were authorized during the :ref:`first synchronization
+<accounting/bank-synchronization/first-synchronization>`.
+
+.. _accounting/bank-synchronization/troubleshooting-saltedge:
+
+Saltedge troubleshooting
+------------------------
+
+.. _accounting/bank-synchronization/troubleshooting/saltedge/deleting-error:
+
+Why is there an error when deleting a synchronization in Odoo?
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Odoo can't permanently delete the connection established with the banking institution. However,
+it revokes consent, which prevents Odoo from accessing the account. The error message indicates that
+the consent has been revoked, but the record could not be deleted as it remains in Salt Edge.
+
+To delete the connection, connect to the `Salt Edge account <https://www.saltedge.com/dashboard>`_
+and manually remove the synchronization. Once this is done, the record can be deleted in Odoo.
+
+.. _accounting/bank-synchronization/troubleshooting/saltedge/account-already-synchronized:
+
+I have an error saying that this account has already been synchronized
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+The bank account has already been synchronized with Salt Edge. Access the Salt Edge `dashboard
+<https://www.saltedge.com/dashboard>`_ to check if a connection with the same credentials exists.
+There are two options:
+
+- If a connection with the same credentials exists in Salt Edge but has not been synchronized with
+  Odoo, delete the existing connection and create a new one from the Odoo database.
+- If a connection with the same credentials exists in Salt Edge and has already been synchronized
+  with Odoo, :ref:`update the synchronization credentials
+  <accounting/bank-synchronization/update-credentials>` to reactivate the connection.
 
-To update your credentials, activate the :ref:`developer mode <developer-mode>` and go to
-:menuselection:`Accounting --> Configuration --> Online Synchronization`. Open the connection you
-want to update your credentials and click the :guilabel:`Update Credentials` button.
 
 .. toctree::
    :titlesonly:
 
-   bank_synchronization/saltedge
    bank_synchronization/ponto
-   bank_synchronization/enablebanking

content/applications/finance/accounting/bank/bank_synchronization/enablebanking.rst

@@ -1,34 +0,0 @@
-==============
-Enable Banking
-==============
-
-**Enable Banking** is a third-party provider aggregating banking information from bank accounts all
-in one place. It offers non-intrusive connectivity to ASPSPs' official APIs across Europe without
-storing data.
-
-.. image:: enablebanking/enablebanking.png
-   :alt:   Enable Banking logo
-
-**Odoo** synchronizes directly with banks to get access to all bank transactions and automatically
-import them into your database.
-
-.. seealso::
-   - :doc:`../bank_synchronization`
-   - `Enable Banking website <https://enablebanking.com/>`_
-
-Configuration
-=============
-
-Link bank accounts with Odoo
-----------------------------
-
-#. Start synchronization by clicking on :menuselection:`Accounting --> Configuration -->
-   Add a Bank Account`;
-#. Select your bank;
-#. Make sure you give your consent to share your account information with Odoo by clicking
-   :guilabel:`Continue authentication`;
-
-   .. image:: enablebanking/enablebankingauth.png
-      :alt: Enable Banking authentication page
-
-#. Finally, you are redirected to your bank's login page.

content/applications/finance/accounting/bank/bank_synchronization/ponto.rst

@@ -2,107 +2,113 @@
 Ponto
 =====
 
-**Ponto** is a service that allows companies and professionals to aggregate their accounts in one
+`Ponto <https://myponto.com/>`_ is a paid third-party service that enables companies and
-place and directly see all their transactions within one app. It is a third-party solution that is
+professionals to connect multiple bank accounts to a single platform. It provides a unified view of
-continuously expanding the number of bank institutions that can be synchronized with Odoo.
+all transactions within a single interface. When integrated with Odoo, it automatically synchronizes
+bank transactions directly into its database.
 
-**Odoo** can synchronize directly with your bank to get all bank statements imported automatically
+.. note::
-into your database.
+   Using Ponto is subject to applicable fees.
-
-Ponto is a paid third-party provider that can handle the synchronization between your bank accounts
-and Odoo.
 
 .. seealso::
    - :doc:`../bank_synchronization`
-   - :doc:`../transactions`
+   - `Financial institutions connected to Ponto <https://www.isabelgroup.eu/banks>`_
+
+.. _accounting/bank-synchronization/ponto/configuration:
 
 Configuration
 =============
 
-Link your bank accounts with Ponto
+To connect a bank with Odoo using Ponto as the third-party provider, follow these steps:
-----------------------------------
 
-#. Go to `Ponto's website (https://myponto.com) <https://myponto.com>`_.
+#. Set up your email address: Click the profile icon in the upper-right corner, select
-#. Create an account if you don't have one yet.
+   :guilabel:`My profile`, and fill in the :guilabel:`Email` field.
-#. Once you are logged in, create an *organization*.
+#. :ref:`Create a Ponto account <accounting/bank-synchronization/ponto/ponto-account-creation>` if
+   needed.
+#. :ref:`Connect Odoo to your bank <accounting/bank-synchronization/ponto/odoo-connection>`.
 
-   .. image:: ponto/ponto-organization.png
+.. _accounting/bank-synchronization/ponto/ponto-account-creation:
-      :alt: Fill out the form to add an organization in Ponto.
 
-#. Go to :menuselection:`Accounts --> Live`, and click :guilabel:`Add account`. You might have to
+Ponto account creation
-   add your **Billing Information** first.
+----------------------
-#. Select your country, your bank institutions, give your consent to Ponto, and follow the steps
-   on-screen to link your bank account with your Ponto account.
 
-   .. image:: ponto/ponto-add-account.png
+#. Access the `Ponto website <https://myponto.com>`_.
-      :alt: Add bank accounts to your Ponto account.
+#. Click :guilabel:`Login`, then :guilabel:`Not a user yet?` and follow the instructions to create a
-
+   new account.
-#. Add all bank accounts you want to synchronize with your Odoo database and move to the next steps.
-
-Link your Ponto account with your Odoo database
------------------------------------------------
-
-#. Go to :menuselection:`Accounting --> Configuration --> Add a Bank Account`.
-#. Search for your institution and select it so you can verify that the third party provider is
-   Ponto.
-#. Click :guilabel:`Connect` and follow the steps.
-#. Select **all accounts** you want to access and synchronize in Odoo, even the ones coming from
-   other banking institutions.
-
-   .. image:: ponto/ponto-select-accounts.png
-      :alt: Selection of the accounts you wish to synchronize with Odoo.
-
-#. Finish the flow.
 
    .. note::
-   You have to authorize all the accounts you want to access in Odoo, but Odoo will filter the
+      Use the same email address as the one :ref:`used for your Odoo profile
-   accounts based on the institution you selected in the second step.
+      <accounting/bank-synchronization/ponto/configuration>`.
 
-Update your synchronization credentials
+#. After logging in, create an :guilabel:`Organization` and provide the necessary contact details.
----------------------------------------
+#. Give consent to Ponto to access the bank account data.
+#. Click :guilabel:`Accounts`, :guilabel:`Add account`, then :guilabel:`Choose your bank`, enter the
+   bank account reference, and follow the on-screen steps to complete the linking process.
+#. Add all relevant bank accounts that need to be synchronized with Odoo, then proceed to the next
+   steps.
 
-To update your Ponto credentials or modify the synchronization settings, activate the
+.. _accounting/bank-synchronization/ponto/odoo-connection:
-:ref:`developer mode <developer-mode>`, go to :menuselection:`Accounting --> Configuration -->
-Online Synchronization`, and select the institution from which you want to fetch the other
-accounts. Click :guilabel:`Fetch Accounts` to start the flow.
 
-.. note::
+Connection with Odoo
-   During the update, select **all accounts** you want to synchronize, even the ones coming from
+--------------------
-   other banking institutions.
 
-Fetch new accounts
+When :ref:`connecting a bank to Odoo <accounting/bank-synchronization/first-synchronization>` using
-------------------
+Ponto as the third-party provider, follow these steps:
 
-To add new online accounts to your connection, activate the :ref:`developer mode <developer-mode>`,
+#. When connecting to the desired bank, make sure Ponto is selected as the third-party
-go to :menuselection:`Accounting --> Configuration --> Online Synchronization`, and select the
+   :guilabel:`Provider`.
-institution from which you want to fetch the other accounts. Click :guilabel:`Fetch Accounts` to
+#. Select the account(s) to grant Ponto access to account balances and transactions, then confirm
-start the flow.
+   the selection.
+#. Authorize Odoo to request account information and initiate payment orders.
+#. Select the specific bank account to connect.
 
-.. note::
+.. tip::
-   Don't forget to keep authorization for existing accounts (for all institutions that you have
+   - Make sure to check the consent checkbox to allow information to be shared with Odoo.
-   synchronized with Ponto).
+   - Select all accounts that need access and synchronization, including those from other banking
+     institutions.
 
-FAQ
+.. seealso::
-===
+   :ref:`Update synchronization credentials <accounting/bank-synchronization/update-credentials>`
 
-After my synchronization, no account appears
+.. _accounting/bank-synchronization/ponto/payments:
---------------------------------------------
 
-You selected an institution from the list and did not authorize any accounts from this institution.
+Vendor payments with Ponto
-
+==========================
-I have an error about that my authorization has expired
--------------------------------------------------------
-
-Every **6 months** (180 days) you must re-authorize the connection between your bank account
-and Ponto. This must be done from the `Ponto website <https://myponto.com>`_. If you do not
-do this, the synchronization will stop for these accounts.
-
-I have some errors with my beta institution
--------------------------------------------
-
-Ponto provides institutions in *beta*, these institutions are not directly supported by Odoo
-and we advise you to contact Ponto directly.
 
 .. important::
-   Using an institution in beta is beneficial for Ponto, it allows them to have real
+   Before managing vendor payments with Ponto, make sure the following steps are completed:
-   feedback on the connection with the institution.
+
+   - :ref:`SEPA Credit Transfer is activated (SCT) <accounting/pay_sepa/activate-sepa>`.
+   - :ref:`The SEPA Credit Transfer payment method has been added to the bank journal
+     <accounting/pay_sepa/activate-sepa-bank-journal>`.
+   - :doc:`The vendor's bank account has been marked as trusted <../../payments/trusted_accounts>`.
+   - The :guilabel:`Account Online Payment` (`account_online_payment`) module is :ref:`installed
+     <general/install>`.
+
+To register a vendor payment using Ponto, follow these steps:
+
+#. Go to :menuselection:`Accounting --> Vendors --> Payments` and create the payment. Fill in the
+   relevant bank :guilabel:`Journal` field, select :ref:`SEPA Credit Transfer
+   <accounting/pay_sepa/registering-payments-sepa>` as the :guilabel:`Payment Method`, and enter the
+   :guilabel:`Vendor Bank Account`. Then click :guilabel:`Confirm`.
+#. Go to :menuselection:`Accounting --> Vendors --> Batch Payments` and :ref:`create a batch
+   <accounting/batch/creation>`. Select the same bank :guilabel:`Journal` and :guilabel:`Payment
+   Method`, and click :guilabel:`Add a line` to select the payment created in the previous step.
+#. Click :guilabel:`Initiate Payment` to connect to Ponto and follow the steps to sign the payment.
+
+.. _accounting/bank-synchronization/ponto/troubleshooting:
+
+Troubleshooting
+===============
+
+.. seealso::
+   :ref:`Bank synchronization troubleshooting <accounting/bank-synchronization/troubleshooting>`
+
+.. _accounting/bank-synchronization/ponto/troubleshooting/expired-authorization:
+
+Why has the authorization expired?
+----------------------------------
+
+Every six months (180 days), the connection between a bank account and Ponto must be re-authorized
+via the `Ponto website <https://myponto.com>`_. Failure to do so will result in synchronization
+stopping for those accounts.

content/applications/finance/accounting/bank/bank_synchronization/saltedge.rst

@@ -1,99 +0,0 @@
-=========
-Salt Edge
-=========
-
-**Salt Edge** is a third-party provider that aggregates banking information
-from your bank accounts. It supports ~5000 institutions in more than 50
-countries.
-
-Odoo can synchronize directly with your bank to get all bank statements imported
-automatically into your database.
-
-.. seealso::
-   - :doc:`../bank_synchronization`
-   - :doc:`../transactions`
-
-Configuration
-=============
-
-Link your bank accounts with Odoo
----------------------------------
-
-#. Start synchronization by clicking on :menuselection:`Accounting --> Configuration
-   --> Add a Bank Account`.
-#. Select the institution you want to synchronize. You can see if Salt Edge is the
-   third party provider of the institution by selecting it.
-#. After giving your phone number, you are asked for an email address. This email
-   address is used to create your Salt Edge account. Please make sure you enter a
-   valid email address, as otherwise, you will not be able to access your Salt Edge
-   account.
-
-   .. image:: saltedge/saltedge-contact-email.png
-      :alt: Email address to provide to Salt Edge for the creation of your account.
-
-#. After entering your email address, you are redirected to Salt Edge to continue
-   the synchronization process.
-
-   .. image:: saltedge/saltedge-login-page.png
-      :alt: Salt Edge Login page.
-
-#. Make sure you give your consent by checking the consent checkbox.
-
-   .. image:: saltedge/saltedge-give-consent.png
-      :alt: Salt Edge give consent page.
-
-#. Complete the synchronization by following the steps.
-
-
-Update your credentials
------------------------
-
-To update your Salt Edge credentials or modify the synchronization settings, activate the
-:ref:`developer mode <developer-mode>`, go to :menuselection:`Accounting --> Configuration -->
-Online Synchronization`, and select the institution you want to update credentials. Click
-:guilabel:`Update Credentials` to start the flow and follow the steps.
-
-Don't forget to check the consent checkbox. Otherwise, Odoo may not be able to access
-your information.
-
-Fetch new accounts
-------------------
-
-To add new online accounts to your connection, activate the :ref:`developer mode <developer-mode>`,
-go to :menuselection:`Accounting --> Configuration --> Online Synchronization`, and select the
-institution to fetch the new accounts. Click :guilabel:`Fetch Accounts` to start the flow and
-follow the steps.
-
-.. note::
-   Don't forget to check the consent checkbox. Otherwise, Odoo may not be able to access your
-   information.
-
-FAQ
-===
-
-I have an error when I try to delete my synchronization within Odoo
--------------------------------------------------------------------
-
-Odoo can't permanently delete the connection you have created with the banking institution. However,
-it can revoke the consent you gave so that Odoo won't be able to access your account anymore. The
-error you are seeing is probably a message telling you that the consent was revoked, but the record
-could not be deleted as it still exists within Salt edge. If you want to remove the connection
-completely, please connect to your `Salt Edge account <https://www.saltedge.com/dashboard>`_
-and manually delete your synchronization. Once this is done, you can go back to Odoo to delete the
-record.
-
-I have an error saying that I have already synchronized this account
---------------------------------------------------------------------
-
-You have probably already synchronized your bank account with Salt Edge, please check on your
-`dashboard <https://www.saltedge.com/dashboard>`_ that you don't already have a connection with the
-same credentials.
-
-If you already have a synchronization with the same credentials present on your Salt Edge
-dashboard and this synchronization has not been created with Odoo, delete it and create it from your
-Odoo database.
-
-If you already have a connection with the same credentials present on your Salt Edge dashboard
-and this synchronization was created with Odoo, activate the :ref:`developer
-mode <developer-mode>`, go to :menuselection:`Accounting --> Configuration --> Online
-Synchronization`, and click :guilabel:`Update Credentials` to reactivate the connection.

content/applications/finance/accounting/bank/reconciliation.rst

@@ -60,6 +60,10 @@ journal's main account and its suspense account until it is fully reconciled. At
 suspense account is replaced with the account of the counterpart item or, in the case of
 :ref:`manual matching <accounting/reconciliation/set-account>`, the selected account.
 
+.. seealso::
+   - :ref:`Duplicate transactions <accounting/bank-synchronization/duplicate-transactions>`
+   - :ref:`Missing transactions <accounting/bank-synchronization/missing-transactions>`
+
 .. _accounting/reconciliation/action-buttons:
 
 Possible action buttons

content/applications/finance/accounting/payments/pay_sepa.rst

@@ -45,6 +45,8 @@ with actual bank statements.
 Configuration
 =============
 
+.. _accounting/pay_sepa/activate-sepa:
+
 Activate SEPA Credit Transfer (SCT)
 -----------------------------------
 
@@ -57,6 +59,8 @@ SCT option when paying your vendor.
    According to the localization package installed, the **SEPA Direct Debit** and **SEPA Credit
    Transfer** modules may be installed by default. If not, they need to be :ref:`installed <general/install>`.
 
+.. _accounting/pay_sepa/activate-sepa-bank-journal:
+
 Activate SEPA payment methods on banks
 --------------------------------------
 
@@ -67,6 +71,8 @@ present, add :guilabel:`SEPA Credit Transfer` under :guilabel:`Payment Method`.
 Make sure to specify the IBAN account number (domestic account numbers do not work with SEPA) and
 the BIC (bank identifier code) in the :guilabel:`Journal Entries` tab.
 
+.. _accounting/pay_sepa/registering-payments-sepa:
+
 Registering payments
 --------------------
 

redirects/18.0.txt

@@ -5,6 +5,8 @@ applications/finance/payment_providers/sips.rst applications/finance/payment_pro
 applications/finance/accounting/payments/internal_transfers.rst applications/finance/accounting/bank/internal_transfers.rst
 applications/finance/accounting/payments/checks.rst applications/finance/accounting/payments.rst
 applications/finance/fiscal_localizations/employment_hero.rst applications/hr/payroll/payroll_localizations/employment_hero.rst
+applications/finance/accounting/bank/bank_synchronization/enablebanking.rst applications/finance/accounting/bank/bank_synchronization.rst
+applications/finance/accounting/bank/bank_synchronization/saltedge.rst applications/finance/accounting/bank/bank_synchronization.rst
 
 # applications/point of sale