diff --git a/user_manual/contents.rst b/user_manual/contents.rst
index 7fb547f9b..57fa371d5 100644
--- a/user_manual/contents.rst
+++ b/user_manual/contents.rst
@@ -6,14 +6,14 @@ Table of contents
 
 .. toctree::
     :maxdepth: 2
-    
+
     index
     whats_new
     webinterface
     files/index
     pim/index
     userpreferences
+    universal_access
     user_2fa
     session_management
     external_storage/index
-    
diff --git a/user_manual/universal_access.rst b/user_manual/universal_access.rst
new file mode 100644
index 000000000..e04cce3b0
--- /dev/null
+++ b/user_manual/universal_access.rst
@@ -0,0 +1,83 @@
+================
+Universal access
+================
+
+Universal access is very important to us. We follow web standards and check to
+make everything usable also with keyboard and assistive software such as
+screen readers. We aim to be compliant with the `Web Content Accessibility
+Guidelines 2.1 <https://www.w3.org/WAI/standards-guidelines/wcag/>`_
+on AA level, with the high contrast theme even on AAA level.
+We also follow the German BITV 2.0 guidelines.
+
+If you find any issues, don’t hesitate to report them on `our issue tracker
+<https://github.com/nextcloud/server/issues/>`_. And if you want to get
+involved, come `join our design team <https://nextcloud.com/design>`_!
+
+
+Zoom and responsiveness
+-----------------------
+
+The Nextcloud interface is fully responsive and usable on any size of screen.
+You can zoom in and out to fit the text and element size to your liking.
+The left navigation and right sidebar can be expanded or collapsed.
+
+
+Navigating via keyboard
+-----------------------
+
+You can navigate the web interface with keyboard only just like you can with the mouse:
+
+* ``Tab`` and ``Shift + Tab`` to move between elements
+* ``Enter`` or ``Space`` to activate or open the element (depending on the type of element)
+* ``Escape`` to be used to close modals, popover menus, and file viewers
+* ``Left arrow`` and ``Right arrow`` to navigate between photos in the viewer
+* ``Ctrl + F`` to focus the search field
+* ``Ctrl + S`` to save changes in editors like Nextcloud Text
+
+For quicker navigation, we offer 2 "skip links" at the beginning of the document which allow you to:
+
+* Skip to main content
+* Skip to navigation of app
+
+Nextcloud Talk has shortcuts which are also documented inside the settings of the app itself:
+
+* ``C`` to focus the message input field
+* ``Escape`` to unfocus the message input field to be able to use shortcuts
+* ``F`` to fullscreen the chat or call
+* While in a call:
+   * ``M`` to toggle the microphone on and off
+   * ``V`` to toggle video on and off
+   * ``Space`` for push to talk or push to mute
+   * ``R`` to raise or lower hand
+
+Nextcloud Mail has shortcuts as well, also documented inside the settings of the app itself:
+
+* ``C`` to compose a new message
+* ``Left arrow`` to switch to a newer message
+* ``Right arrow`` to switch to an older message
+* ``S`` to toggle a message as favorite
+* ``U`` to toggle a message unread
+* ``Del`` to delete a message
+* ``Ctrl + Enter`` to send
+* ``R`` to refresh and load new mails
+
+
+Included themes
+---------------
+
+We offer several themes you can activate to aid accessibility:
+
+* **High contrast theme:** A high contrast mode to ease your navigation. Visual quality will be reduced but clarity will be increased.
+* **Dark theme:** A dark theme to ease your eyes by reducing the overall luminosity and brightness. It is still under development, so please report any issues you may find.
+* **Dyslexia font:** OpenDyslexic is a free typeface/font designed to mitigate some of the common reading errors caused by dyslexia.
+
+To reach the accessibility settings:
+
+1. Open the settings menu at the end of the header
+2. Pick **Settings**
+3. In the navigation, pick **Accessibility**
+
+.. note:: Contrast of elements can vary based on custom theming. For example, the
+   primary theming color is used as background color by the header, log in page,
+   and primary buttons.
+   If this causes contrast issues, please contact your administrator for help.