diff --git a/admin_manual/configuration_files/encryption_configuration.rst b/admin_manual/configuration_files/encryption_configuration.rst index 5753c4b75..0ca99e787 100644 --- a/admin_manual/configuration_files/encryption_configuration.rst +++ b/admin_manual/configuration_files/encryption_configuration.rst @@ -1,349 +1,329 @@ -==================================== -Server-side encryption configuration -==================================== +====================== +Server-side Encryption +====================== -The primary purpose of the Nextcloud server-side encryption is to protect users' -files on remote storage, such as Dropbox and Google Drive, and to do it easily -and seamlessly from within Nextcloud. +Overview +-------- -Server-side encryption separates encryption of local and remote storage. -This allows you to encrypt remote storage, such as Dropbox and -Google, without having to also encrypt your home storage on your Nextcloud -server (en- or disable the checkbox "enabling encryption on your home -storage" in the **Server-side encryption** section of your Admin page.) +Nextcloud provides several encryption methods to protect your data. These work at +different layers of the system and address different security needs. This guide +focuses on Nextcloud's built-in Server-Side Encryption (SSE). -.. note:: Nextcloud supports Authenticated Encryption for all - newly encrypted files. See https://hackerone.com/reports/108082 for more - technical information about the impact. - - For maximum security make sure to configure external storage with "Check for - changes: Never". This will let Nextcloud ignore new files not added via Nextcloud, - so a malicious external storage administrator could not add new files to the - storage without your knowledge. Of course, this is not wise if your external - storage is subject to legitimate external changes. +.. note:: + Encryption and risk management is a complex and nuanced topic. Unless you are + already an expert, it is recommended to consult a professional or perform a + deep dive to ensure your approach targets your specific concerns. + You may also find this Nextcloud Blog post helpful: + `Data encryption methods in Nextcloud `_. + It provides a solid high-level overview of the different approaches commonly + considered when using Nextcloud. -Nextcloud server-side encryption encrypts files stored on the Nextcloud server, -and files on remote storage that is connected to your Nextcloud server. -Encryption and decryption are performed on the Nextcloud server. All files sent -to remote storage will be encrypted by the Nextcloud server, and upon retrieval, -decrypted before serving them to you and anyone you have shared them with. +Definitions +----------- -.. note:: Encryption files generate a slight overhead in size by ~1% (35% before Nextcloud 25). - User's quotas are based on the unencrypted file size, and not the encrypted file size. +- **Server-Side Encryption (SSE):** Performed by the Nextcloud server, protecting + files at rest on local and external storage. Encryption keys are stored on the server. +- **End-to-End Encryption (E2EE):** Performed by Nextcloud desktop or mobile clients + before uploading files. Only the client can decrypt, making data inaccessible to + server administrators and external storage providers. +- **Master Key:** A central key controlled by the server, used to encrypt all files. +- **User Keys:** Each user has their own key, protected by their password, to encrypt + their files. +- **Recovery Key:** An admin-defined key to recover files if users lose their passwords. +- **Disk/Block Device Encryption:** A method of securing all data stored on a physical + storage device by encrypting it at the hardware or filesystem level - typically using + tools such as LUKS on Linux - so that data is only accessible after the device is + unlocked with the correct key or password. -When files on external storage are encrypted in Nextcloud, you cannot share them -directly from the external storage services, but only through Nextcloud sharing -because the key to decrypt the data never leaves the Nextcloud server. +Encryption Method Comparison +---------------------------- -Nextcloud's server-side encryption generates a strong encryption key, which is -unlocked by user's passwords. Your users don't need to track an extra -password, but simply log in as they normally do. It encrypts only the contents -of files, and not filenames and directory structures. +.. list-table:: + :header-rows: 1 + :widths: 20 20 25 35 -You should regularly backup all encryption keys to prevent permanent data loss. -The encryption keys are stored in the following directories: + * - Method + - Encryption Location + - Who Can Decrypt? + - Protects Against + * - SSE (Master Key) + - Server + - Admins & users + - External storage providers + * - SSE (User Keys) + - Server + - Users & malicious admins + - External storage providers + * - SSE (User Keys w/ Recovery) + - Server + - Users & admins with recovery key + - External storage providers + * - E2EE + - Client + - Users only + - Admins, external storage providers + * - Disk/Block Encryption + - Server + - OS admin + - Physical tampering, theft -``data//files_encryption`` - Users' private keys and all other keys necessary to decrypt the users' files -``data/files_encryption`` - private keys and all other keys necessary to decrypt the files stored on a - system wide external storage - -When encryption is enabled, all files are encrypted and decrypted by the -Nextcloud application, and stored encrypted on your remote storage. -This protects your data on externally hosted storage. The Nextcloud -admin and the storage admin will see only encrypted files when browsing backend -storage. - -.. warning:: Encryption keys are stored only on the Nextcloud server, eliminating - exposure of your data to third-party storage providers. The encryption app - does **not** protect your data if your Nextcloud server is compromised, and it - does not prevent Nextcloud administrators from reading user's files. This - would require client-side encryption, which this app does not provide. If - your Nextcloud server is not connected to any external storage services then - it is better to use other encryption tools, such as file-level or - whole-disk encryption. - - Note also that SSL terminates at or before Apache on the Nextcloud server, and - all files will exist in an unencrypted state between the SSL connection - termination and the Nextcloud code that encrypts and decrypts files. This is - also potentially exploitable by anyone with administrator access to your - server. Read `How Nextcloud uses encryption to protect your data - `_ for more information. - -Before enabling encryption --------------------------- +Key Points & Limitations +------------------------ -Plan very carefully before enabling encryption because it is not reversible via -the Nextcloud Web interface. If you lose your encryption keys your files are not -recoverable. Always have backups of your encryption keys stored in a safe -location, and consider enabling all recovery options. +- Encryption methods are not interchangeable; each is designed for specific risks. +- **Server-Side Encryption (SSE)** is mainly for protecting files on external, third-party storage. +- **End-to-End Encryption (E2EE)** is for scenarios where server administrators must not access data. +- SSE does **not** encrypt filenames or folder structures, only file contents. +- SSE does not protect data from a compromised Nextcloud server or malicious administrator. + Use E2EE for this threat. +- SSE cannot be reversed via the Nextcloud Web interface. +- Troubleshooting SSE generally requires ``occ`` command access. Make sure you have + this before enabling SSE! +- Losing encryption keys or your instance secret results in permanent data loss. +- Nextcloud quotas are based on unencrypted file size; files encrypted with SSE may be ~1% larger + (was 35% before Nextcloud 25). +- SSL/TLS (HTTPS) terminates before files are encrypted, so files may be exposed in memory + between SSL/TLS and Nextcloud’s SSE encryption code. +- When files on external storage are encrypted with SSE, you cannot share them directly + from the external storage provider; sharing is only possible via Nextcloud, since the + decryption key never leaves the Nextcloud server. +- For local storage, it may be better to use other encryption tools, such as disk/block device + encryption (e.g., LUKS) provided by your operating system. This protects against other concerns, + such as theft of your physical server, which is not SSE's goal. -There are two encryption mode, `master key` and `user keys`. By default, `master key` is used. +.. warning:: + SSE does **not** encrypt filenames or folder structures, only file contents. -If you do not want to use a master key setup, but wish to use user key encryption -instead, please run the following command before enabling the encryption:: +.. note:: + Don't confuse Nextcloud's SSE with S3 SSE-C (also supported). - occ encryption:disable-master-key +.. versionchanged:: 9.0.0 + Nextcloud (since v9.0.0) supports Authenticated Encryption for all newly encrypted files. + See https://hackerone.com/reports/108082 for technical details. -You have more options via the ``occ`` command (see :ref:`occ_encryption_label`). +.. tip:: + For maximum security, configure external storage with "Check for changes: Never". + This causes Nextcloud to ignore new files not added via Nextcloud, preventing unauthorized + additions by external storage admins. Do not use this if your storage is subject to legitimate + external changes. -.. _enable_encryption_label: +Before You Enable Encryption +---------------------------- -Enabling encryption -------------------- +1. Read this guide fully and understand the risks. +2. Back up your instance configuration and all encryption keys in a safe location before proceeding. +3. Decide which key management mode suits your needs (see below). -Nextcloud encryption consists of two parts. The base encryption system is -enabled and disabled on your Admin page. First you must enable this, and then -select an encryption module to load. Currently the only available encryption -module is the Nextcloud Default Encryption Module. +Key Management Modes +-------------------- -First go to the **Server-side encryption** section of your Admin page and check -**Enable server-side encryption**. You have one last chance to change your mind. +**Master Key (default):** + +- All files are encrypted with a central server-controlled key. +- Admins can decrypt any user’s files. +- Offers better performance and compatibility with more login/authentication modes. +- Best for organizations that need to recover files if users forget their passwords. + +**User Keys:** + +- Each user’s files are encrypted with a password-protected key. +- Admins cannot (readily) decrypt files without the user's password, unless a recovery key is defined. +- If a user forgets their password and no recovery key exists, their files are lost. + +**How to choose:** + +- If you trust your server administrators, use master key mode. +- If you need to prevent admins from accessing files, use E2EE. +- User key mode offers some protection against malicious server administrators, but has limitations. + +**To select user key mode:** + +Run: + +.. code-block:: bash + + occ encryption:disable-master-key + +before enabling encryption. + + +Enabling Encryption (Step-by-Step) +---------------------------------- + +1. Go to the **Server-side encryption** section of your Admin page. +2. Check **Enable server-side encryption**. +3. You’ll see a message: "No encryption module loaded." + Go to your Apps page and enable the Nextcloud Default Encryption Module. +4. Return to your Admin page. The module will appear and be auto-selected. +5. Log out and log back in to initialize your encryption keys. +6. Optional: Un-check the box for encrypting home storage if you wish to keep local files unencrypted. .. figure:: images/encryption3.png -After clicking the **Enable Encryption** button you see the message "No -encryption module loaded, please load a encryption module in the app menu", so -go to your Apps page to enable the Nextcloud Default Encryption Module. - -.. figure:: images/encryption1.png - -Return to your Admin page to see the Nextcloud Default Encryption -Module added to the module selector, and automatically selected. Now you must -log out and then log back in to initialize your encryption keys. - .. figure:: images/encryption14.png -When you log back in, there is a checkbox for enabling encryption on your home -storage. This is checked by default. Un-check to avoid encrypting your home -storage. - .. figure:: images/encryption15.png -Encrypting external mountpoints -------------------------------- +Backups +------- -You and your users can encrypt individual external mountpoints. You must have -external storage enabled on your Admin page, and enabled for your users. +Encryption keys are stored in: -Encryption settings can be configured in the mount options for an external -storage mount, see :ref:`external_storage_mount_options_label` -(:doc:`external_storage_configuration_gui`) +- ``data//files_encryption`` (per-user keys) +- ``data/files_encryption`` (system-wide/external storage keys) +Encrypting External Mountpoints and Team Folders +------------------------------------------------ -Encrypting team folders ------------------------ +- You and your users can encrypt external mountpoints. -By default team folder are not encrypted. If you want to encrypt your team folders -as well you need to run following occ command:: + - Set encryption options in the mount configuration for each external storage. + - See :ref:`external_storage_mount_options_label` in :doc:`external_storage_configuration_gui`. - occ config:app:set groupfolders enable_encryption --value=true +- To encrypt Team Folders, run: -Like for all other files and server-side-encryption in general, this will not encrypt -already existing files in team folders but only new or updated files after -the occ command was executed. +.. code-block:: bash -.. _occ_encryption_label: + occ config:app:set groupfolders enable_encryption --value=true -occ encryption commands ------------------------ +.. note:: + Only new or updated files in team folders will be encrypted. -If you have shell access you may use the ``occ`` command to perform encryption -operations, and you have additional options such as decryption and creating a -single master encryption key. See :ref:`encryption_label` for detailed -instructions on using ``occ``. +Managing Encryption via occ Commands +------------------------------------ -Get the current status of encryption and the loaded encryption module:: +Here is a reference table for common occ commands: - occ encryption:status - - enabled: false - - defaultModule: OC_DEFAULT_MODULE +.. list-table:: + :header-rows: 1 + :widths: 35 65 -This is equivalent to checking **Enable server-side encryption** on your Admin -page:: + * - Command + - Description + * - occ encryption:status + - Show encryption status and module + * - occ encryption:enable + - Enable server-side encryption + * - occ encryption:list-modules + - List available encryption modules + * - occ encryption:set-default-module [Module ID] + - Select default encryption module + * - occ encryption:encrypt-all + - Encrypt all files for all users + * - occ encryption:decrypt-all [user] + - Decrypt all files (or for one user) + * - occ encryption:show-key-storage-root + - Show key storage location + * - occ encryption:change-key-storage-root [dir] + - Move key storage directory + * - occ encryption:enable-master-key + - Enable master key mode + * - occ encryption:disable-master-key + - Enable user key mode + * - occ encryption:fix-encrypted-version + - Fix bad signature errors + * - occ encryption:fix-key-location [user] + - Fix key not found errors - occ encryption:enable - Encryption enabled +.. tip:: + See the :ref:`encryption_label` section of the ``occ`` reference guide for further ``encryption`` command examples and details. - Default module: OC_DEFAULT_MODULE +**Example: Move keys to a new directory (Ubuntu Linux):** -List the available encryption modules:: +.. code-block:: bash - occ encryption:list-modules - - OC_DEFAULT_MODULE: Default encryption module [default*] + cd /your/nextcloud/data + mkdir keys + chown -R root:www-data keys + chmod -R 0770 keys + occ encryption:change-key-storage-root keys -Select a different default Encryption module (currently the only available -module is OC_DEFAULT_MODULE):: +Encrypting All Files +-------------------- - occ encryption:set-default-module [Module ID]. +By default, only new and changed files are encrypted when you enable SSE. +To encrypt all files for all users run: -The [module ID] is taken from the ``encryption:list-modules`` command. +.. code-block:: bash -Encrypt all data files for all users. For performance reasons, when you enable -encryption on a Nextcloud server only new and changed files are encrypted. This -command gives you the option to encrypt all files. + occ encryption:encrypt-all -Run ``occ``:: - - occ encryption:encrypt-all - - You are about to start to encrypt all files stored in your Nextcloud. - It will depend on the encryption module you use which files get encrypted. - Depending on the number and size of your files this can take some time. - Please make sure that no users access their files during this process! - - Do you really want to continue? (y/n) - -When you type ``y`` it creates a key pair for each of your users, and then -encrypts their files, displaying progress until all user files are encrypted. - -Decrypt all user data files, or optionally a single user:: - - occ encryption:decrypt-all [username] - -View current location of keys:: - - occ encryption:show-key-storage-root - Current key storage root: default storage location (data/) - -Move keys to a different folder, either locally or on a different server. -The folder must already exist, be owned by root and your HTTP group, and be -restricted to root and your HTTP group. Further the folder needs to be located -somewhere in your Nextcloud data folder, either physically, or as a mount. -This example is for Ubuntu Linux. Note that the new folder is relative to your ``occ`` directory:: - - cd /your/nextcloud/data - mkdir keys - chown -R root:www-data keys - chmod -R 0770 keys - occ encryption:change-key-storage-root keys - Start to move keys: - 4 [============================] - Key storage root successfully changed to keys - -Create a new master key. Use this when you have a single-sign on -infrastructure. Use this only on fresh installations with no existing data, or -on systems where encryption has not already been enabled. It is not possible to -disable it:: - - occ encryption:enable-master-key - -Fix Bad signature errors:: - - occ encryption:fix-encrypted-version --all - occ encryption:fix-encrypted-version - occ encryption:fix-encrypted-version -p - -Fix key not found errors:: - - occ encryption:fix-key-location +- **Make sure you have backups before running.** +- The command creates a key pair for each user and encrypts their files. +- Progress is displayed until all files are encrypted. +- **Make sure no users access files during this process.** .. _occ_disable_encryption_label: -Disabling encryption --------------------- +Decrypting Files / Disabling Encryption +--------------------------------------- -You may disable encryption only with ``occ``. Make sure you have backups of all -encryption keys, including users'. -Disable your encryption module with this command:: +- Only possible via occ. +- First, decrypt all files: - occ encryption:decrypt-all +.. code-block:: bash -It will put your server into maintenance mode and back. -It also takes care of disabling encryption when all files have been decrypted. -If the command is aborted some files have been decrypted and others are still encrypted. -In this case the command will keep the encryption turned on -and Nextcloud can handle this situation fine. -You can proceed decrypting the remaining files by calling the command again -once the problems that caused the abortion have been resolved. + occ encryption:decrypt-all -.. warning:: Disabling encryption without decrypting all the files will lead to decryption errors in the future as this state causes unpredictable behaviors. -.. note:: The ``occ encryption:decrypt-all`` can take a lot of time. You can run one user at a time like so: ``occ encryption:decrypt-all ``. +- **Make sure you have backups before running.** +- Server enters maintenance mode. If interrupted, rerun until complete. +- If some files remain encrypted, rerun the command after resolving issues. +- **Warning:** Disabling encryption without decrypting all files will cause unpredictable errors. -Files not encrypted +You can decrypt for individual users: + +.. code-block:: bash + + occ encryption:decrypt-all + +Data Not Encrypted ------------------- -Only the data in the files in ``data/user/files`` are encrypted, and not the -filenames or folder structures. These files are never encrypted: +Only file contents are encrypted. The following are **not** encrypted: -- Existing files in the trash bin & Versions. Only new and changed files after - encryption is enabled are encrypted. -- Existing files in Versions -- Image thumbnails from the Gallery app -- Previews from the Files app -- The search index from the full text search app -- Third-party app data +.. list-table:: + :header-rows: 1 -There may be other files that are not encrypted; only files that are exposed to -third-party storage providers are guaranteed to be encrypted. + * - Not Encrypted + * - Filenames and folder structures + * - Existing trash bin files + * - Existing historical file versions + * - Image thumbnails + * - Image previews + * - Full text search index + * - Application data that isn't file-based (e.g., Deck, Tables) +User Keys: Sharing & Recovery +----------------------------- -Using user keys ---------------- +**Sharing encrypted files:** -If you disabled master key and are using user keys instead, mind the following information: - -Sharing encrypted files -^^^^^^^^^^^^^^^^^^^^^^^ - -After encryption is enabled your users must also log out and log back in to -generate their personal encryption keys. They will see a yellow warning banner -that says "Encryption App is enabled but your keys are not initialized, please -log-out and log-in again." - -Share owners may need to re-share files after encryption is enabled; users -trying to access the share will see a message advising them to ask the share -owner to re-share the file with them. For individual shares, un-share and -re-share the file. For group shares, share with any individuals who can't access -the share. This updates the encryption, and then the share owner can remove the -individual shares. +- After enabling user key mode, users must log out and log in to generate keys. +- Users who see "Encryption App is enabled but your keys are not initialized..." must log out and back in. +- Shared files may need to be re-shared after encryption is enabled. + - For individual shares: un-share and re-share the file. + - For group shares: share with any individuals who cannot access the share, then remove their individual shares. .. figure:: images/encryption9.png -.. _enable-file-recovery-key: +**Enabling file recovery keys:** -Enabling users file recovery keys -^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ - -If you lose your Nextcloud password, then you lose access to your encrypted -files. If one of your users loses their Nextcloud password their files are -unrecoverable. You cannot reset their password in the normal way; you'll see a -yellow banner warning "Please provide an admin recovery password, otherwise all -user data will be lost". - -To avoid all this, create a Recovery Key. Go to the Encryption section of your -Admin page and set a recovery key password. +- If you lose your Nextcloud password, you lose access to your encrypted files. +- If a user loses their password, their files are unrecoverable unless a recovery key is enabled. +- To enable recovery, go to Encryption in Admin page and set a recovery key password. +- Users must enable password recovery in their Personal settings for the Recovery Key to work. +- For users who have enabled password recovery, admins can reset passwords and recover files using the Recovery Key. .. figure:: images/encryption10.png - -Then your users have the option of enabling password recovery on their Personal -pages. If they do not do this, then the Recovery Key won't work for them. - .. figure:: images/encryption7.png - -For users who have enabled password recovery, give them a new password and -recover access to their encrypted files by supplying the Recovery Key on the -Users page. - .. figure:: images/encryption8.png - -You may change your Recovery Key password. - .. figure:: images/encryption12.png -Please check the various key types in detail `here `_ +LDAP and External User Backends +------------------------------- -LDAP and other external user back-ends -^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ - -If you use an external user back-end, such as an LDAP or Samba server, and you -change a user's password on the back-end, the user will be prompted to change -their Nextcloud login to match on their next Nextcloud login. The user will need -both their old and new passwords to do this. If you have enabled the Recovery -Key then you can change a user's password in the Nextcloud Users panel to match -their back-end password, and then, of course, notify the user and give them -their new password. +- If using LDAP/Samba and changing passwords on the backend, users will need both their old and new passwords on next login. +- If recovery key is enabled, admins can reset the password via Nextcloud and notify users. Troubleshooting --------------- @@ -351,8 +331,64 @@ Troubleshooting Invalid private key for encryption app ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ -This `issue `_ is being worked -on. In the meantime there is a -`workaround `_ -which unfortunately is only suitable for administrators comfortable with the -command line. +See `GitHub Issue #8546 `_ and +`workaround `_. + +Bad signature error +^^^^^^^^^^^^^^^^^^^ + +In some rare cases, encrypted files cannot be downloaded and return a "500 Internal Server Error." If the Nextcloud log contains an error about "Bad Signature," run the following command to repair affected files:: + + occ encryption:fix-encrypted-version userId --path=/path/to/broken/file.txt + +Replace "userId" and the path accordingly. +The command will perform a test decryption for all files and automatically repair those with a signature error. + +.. _troubleshooting_encryption_key_not_found: + +Encryption key cannot be found +^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ + +If the logs contain an error stating that the encryption key cannot be found, you can manually search the data directory for a folder that has the same name as the file name. +For example, if a file "example.md" cannot be decrypted, run:: + + find path/to/datadir -name example.md -type d + +Then check the results located in the ``files_encryption`` folder. +If the key folder is in the wrong location, move it to the correct folder and try again. + +The ``data/files_encryption`` folder contains encryption keys for group folders and system-wide external storages, +while ``data/$userid/files_encryption`` contains the keys for specific user storage files. + +.. note:: + + This can happen if encryption was disabled at some point but the :ref:`occ command for decrypt-all` was not run. + If someone then moved the files to another location, the keys did not get moved. + +Encryption key cannot be found with external storage or group folders +^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ + +To resolve this issue, run the following command:: + + sudo -E -u www-data php occ encryption:fix-key-location + +This will attempt to recover keys that were not moved properly. + +If this doesn't resolve the problem, refer to the section :ref:`Encryption key cannot be found` for a manual procedure. + +.. note:: + + There were two known issues where: + + - moving files between an encrypted and non-encrypted storage like external storage or group folder `would not move the keys with the files `_. + - putting files on system-wide external storage would store the keys in the `wrong location `_. + +Further Reading +--------------- + +- :ref:`occ Command Reference: Encryption ` +- `How Nextcloud uses encryption to protect your data `_ +- `Technical impact of Authenticated Encryption `_ +- `Nextcloud SSE Implementation Details `_ +- `Nextcloud Encryption (SSE & E2EE) Recovery Tools `_ +- `Nextcloud E2EE Server API App (required for E2EE usage) `_ diff --git a/admin_manual/issues/general_troubleshooting.rst b/admin_manual/issues/general_troubleshooting.rst index 3955067c6..1385abaa3 100644 --- a/admin_manual/issues/general_troubleshooting.rst +++ b/admin_manual/issues/general_troubleshooting.rst @@ -429,59 +429,11 @@ You can run the following SQL query to reset those after **backing up the databa UPDATE oc_filecache SET unencrypted_size=0 WHERE encrypted=0; -Troubleshooting downloading or decrypting files ------------------------------------------------ +Troubleshooting encrypted files +------------------------------- -Bad signature error -^^^^^^^^^^^^^^^^^^^ - -In some rare cases it can happen that encrypted files cannot be downloaded -and return a "500 Internal Server Error". If the Nextcloud log contains an error about -"Bad Signature", then the following command can be used to repair affected files:: - - occ encryption:fix-encrypted-version userId --path=/path/to/broken/file.txt - -Replace "userId" and the path accordingly. -The command will do a test decryption for all files and automatically repair the ones with a signature error. - -.. _troubleshooting_encryption_key_not_found: - -Encryption key cannot be found -^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ - -If the logs contain an error stating that the encryption key cannot be found, you can manually search the data directory for a folder that has the same name as the file name. -For example if a file "example.md" cannot be decrypted, run:: - - find path/to/datadir -name example.md -type d - -Then check the results located in the ``files_encryption`` folder. -If the key folder is in the wrong location, you can move it to the correct folder and try again. - -The ``data/files_encryption`` folder contains encryption keys for group folders and system-wide external storages -while ``data/$userid/files_encryption`` contains the keys for specific user storage files. - -.. note:: - - This can happen if encryption was disabled at some point but the :ref:`occ command for decrypt-all` was not run, and - then someone moved the files to another location. Since encryption was disabled, the keys did not get moved. - -Encryption key cannot be found with external storage or group folders -^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ - -To resolve this issue, please run the following command:: - - sudo -E -u www-data php occ encryption:fix-key-location - -This will attempt to recover keys that were not moved properly. - -If this doesn't resolve the problem, please refer to the section :ref:`Encryption key cannot be found` for a manual procedure. - -.. note:: - - There were two known issues where: - - - moving files between an encrypted and non-encrypted storage like external storage or group folder `would not move the keys with the files `_. - - putting files on system-wide external storage would store the keys in the `wrong location `_. +.. tip:: + Please also refer to the troubleshooting section in the encryption chapter: :doc:`../configuration_files/encryption_configuration`. Fair Use Policy ---------------