diff --git a/admin_manual/contents.rst b/admin_manual/contents.rst index f12f62c31..d03638714 100644 --- a/admin_manual/contents.rst +++ b/admin_manual/contents.rst @@ -32,3 +32,4 @@ Enterprise Edition Only enterprise_file_management/index enterprise_logging/index enterprise_firewall/index + enterprise_troubleshooting diff --git a/admin_manual/enterprise_logging/index.rst b/admin_manual/enterprise_logging/index.rst index 862b5b903..0f3e5d34c 100644 --- a/admin_manual/enterprise_logging/index.rst +++ b/admin_manual/enterprise_logging/index.rst @@ -1,6 +1,6 @@ -======================================== +========================================= Enterprise Logging Apps (Enterprise only) -======================================== +========================================= .. toctree:: :maxdepth: 2 diff --git a/admin_manual/enterprise_troubleshooting.rst b/admin_manual/enterprise_troubleshooting.rst new file mode 100644 index 000000000..aea63bee2 --- /dev/null +++ b/admin_manual/enterprise_troubleshooting.rst @@ -0,0 +1,21 @@ +========================== +Enterprise Troubleshooting +========================== + +When you have problems with your ownCloud Enterprise installation, refer to +:doc:`../issues/general_troubleshooting` to see if you can resolve your issue +without opening a support ticket. If you need to open a support ticket, use the +Open Ticket button in your account on +``_. + +Bug reports and trouble tickets usually need a copy of your ownCloud server +configuration report. You have two ways to generate a configuration report. + +#. Use the :ref:`occ config command `. +#. Use the **Enterprise license key** app on your ownCloud Admin page to + generate the report with the click of a button. + +.. figure:: images/config-report-1.png + :alt: Enterprise license key app + +Both methods automatically obscure passwords and secrets. diff --git a/admin_manual/images/config-report-1.png b/admin_manual/images/config-report-1.png new file mode 100644 index 000000000..89ba48d0f Binary files /dev/null and b/admin_manual/images/config-report-1.png differ diff --git a/admin_manual/issues/general_troubleshooting.rst b/admin_manual/issues/general_troubleshooting.rst index 539ce942c..ce7eed527 100644 --- a/admin_manual/issues/general_troubleshooting.rst +++ b/admin_manual/issues/general_troubleshooting.rst @@ -31,7 +31,9 @@ If you think you have found a bug in ownCloud, please: * Search for a solution (see the options above) * Double-check your configuration -If you can't find a solution, please use our `bugtracker`_. +If you can't find a solution, please use our `bugtracker`_. You can generate a +configuration report with the :ref:`occ config command +`, with passwords automatically obscured. .. _the ownCloud Forums: https://forum.owncloud.org .. _FAQ page: https://forum.owncloud.org/viewforum.php?f=17 @@ -40,7 +42,7 @@ If you can't find a solution, please use our `bugtracker`_. .. _webchat: http://webchat.freenode.net/?channels=owncloud .. _Enterprise Edition: https://owncloud.com/lp/community-or-enterprise/ .. _bugtracker: - https://doc.owncloud.org/server/9.0/developer_manual/bugtracker/index.html + https://doc.owncloud.org/server/9.1/developer_manual/bugtracker/index.html .. TODO ON RELEASE: Update version number above on release General Troubleshooting