From 34165978e978f670bd39ac8771d4b8b1986c1046 Mon Sep 17 00:00:00 2001 From: Josh Date: Fri, 10 Oct 2025 12:23:59 -0400 Subject: [PATCH] chore: drop ext. sto. file enc. from troubleshooting chapter (moved) Signed-off-by: Josh --- .../issues/general_troubleshooting.rst | 27 ------------------- 1 file changed, 27 deletions(-) diff --git a/admin_manual/issues/general_troubleshooting.rst b/admin_manual/issues/general_troubleshooting.rst index afd8e48c4..ec2e358d5 100644 --- a/admin_manual/issues/general_troubleshooting.rst +++ b/admin_manual/issues/general_troubleshooting.rst @@ -341,33 +341,6 @@ Users' Federated Cloud IDs not updated after a domain name change | ``occ dav:sync-system-addressbook`` | ``occ federation:sync-addressbooks`` -.. _trouble-file-encoding-ext-storages: - -Troubleshooting file encoding on external storages --------------------------------------------------- - -When using external storage, it can happen that some files with special characters will not -appear in the file listing, or they will appear and not be accessible. - -When this happens, please run the :ref:`files scanner`, for example with:: - - sudo -E -u www-data php occ files:scan --all - -If the scanner tells about an encoding issue on the affected file, please enable Mac encoding compatibility in the :ref:`mount options` -and then :ref:`rescan the external storage`. - -.. note:: - This mode comes with a performance impact because Nextcloud will always try both encodings when detecting files - on external storages. - - Mac computers are using the NFD Unicode Normalization for file names which is different than NFC, the one used - by other operating systems. Mac users might upload files directly to the external storage using NFD normalized - file names. When uploading through Nextcloud, file names will always be normalized to the NFC standard for consistency. - - It is recommended to let Nextcloud use external storages exclusively to avoid such issues. - - See also `technical explanation about NFC vs NFD normalizations `_. - Troubleshooting contacts & calendar -----------------------------------