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<!--Delete sections as needed --> ## Description Updated Offload Beta docs for enterprise EA. Notable topics updated: - [All topics under `/offload/`](https://deploy-preview-23632--docsdocker.netlify.app/offload/) - [Manage Docker products](https://deploy-preview-23632--docsdocker.netlify.app/admin/organization/manage-products/) - [Settings reference - Enable Docker Offload](https://deploy-preview-23632--docsdocker.netlify.app/enterprise/security/hardened-desktop/settings-management/settings-reference/#enable-docker-offload) - [Settings - Docker Offload](https://deploy-preview-23632--docsdocker.netlify.app/desktop/settings-and-maintenance/settings/#docker-offload) - [VM/VDI - Use Docker Offload](https://deploy-preview-23632--docsdocker.netlify.app/desktop/setup/vm-vdi/#use-docker-offload) - [Docker Offload CLI reference](https://deploy-preview-23632--docsdocker.netlify.app/reference/cli/docker/offload/) ~~**Pending audit log updates**~~ Will handle in followup PR to keep this moving ## Related issues or tickets DCL-745 DCL-1033 DCL-1019 ENGDOCS-2929 ## Reviews <!-- Notes for reviewers here --> <!-- List applicable reviews (optionally @tag reviewers) --> - [ ] Technical review - [ ] Editorial review - [ ] Product review --------- Signed-off-by: Craig Osterhout <craig.osterhout@docker.com>
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title, linktitle, weight, description, keywords, tags
| title | linktitle | weight | description | keywords | tags | |
|---|---|---|---|---|---|---|
| Troubleshoot Docker Offload | Troubleshoot | 800 | Learn how to troubleshoot issues with Docker Offload. | cloud, troubleshooting, cloud mode, Docker Desktop, cloud builder, usage |
|
Docker Offload requires:
- Authentication
- An active internet connection
- No restrictive proxy or firewall blocking traffic to Docker Cloud
- Access to Docker Offload
- Docker Desktop 4.50 or later
Docker Desktop uses Offload to run both builds and containers in the cloud. If builds or containers are failing to run, falling back to local, or reporting session errors, use the following steps to help resolve the issue.
-
Ensure Docker Offload is enabled in Docker Desktop:
- Open Docker Desktop and sign in.
- Go to Settings > Docker Offload.
- Ensure that Enable Docker Offload is toggled on.
-
Use the following command to check if the connection is active:
$ docker offload status -
To get more information, run the following command:
$ docker offload diagnose -
If you're not connected, start a new session:
$ docker offload start -
Verify authentication with
docker login. -
If needed, you can sign out and then sign in again:
$ docker logout $ docker login -
Verify your usage and billing. For more information, see Docker Offload usage.