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docs: address issue #24270

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This change was automatically generated by the documentation agent team
in response to issue #24270.

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aevesdocker
2026-03-04 13:55:12 +00:00
committed by github-actions[bot]
parent 5f9216ccc3
commit e28150e749
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content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md
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@@ -53,6 +53,9 @@ If you are a Mac or Linux user, you also have the option to **Uninstall** Docker
### Diagnose from the app ### Diagnose from the app
1. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics. 1. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics.
> [!NOTE]
>
> Gathering diagnostics may take several minutes. Don't close Docker Desktop while the diagnostics are being collected.
2. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**. 2. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**.
3. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID. 3. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
4. Use your diagnostics ID to get help: 4. Use your diagnostics ID to get help:
@@ -65,6 +68,9 @@ If you are a Mac or Linux user, you also have the option to **Uninstall** Docker
### Diagnose from an error message ### Diagnose from an error message
1. When an error message appears, select **Gather diagnostics**. 1. When an error message appears, select **Gather diagnostics**.
> [!NOTE]
>
> Gathering diagnostics may take several minutes. Don't close Docker Desktop while the diagnostics are being collected.
2. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID. 2. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
3. Use your diagnostics ID to get help: 3. Use your diagnostics ID to get help:
- If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support. - If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.
@@ -78,6 +84,10 @@ If you are a Mac or Linux user, you also have the option to **Uninstall** Docker
In some cases, it's useful to run the diagnostics yourself, for instance, if In some cases, it's useful to run the diagnostics yourself, for instance, if
Docker Desktop cannot start. Docker Desktop cannot start.
> [!NOTE]
>
> Gathering diagnostics may take several minutes. Wait for the process to complete before closing the terminal.
{{< tabs group="os" >}} {{< tabs group="os" >}}
{{< tab name="Windows" >}} {{< tab name="Windows" >}}