---
title: "Frequently Asked Questions"
description: "Common questions and answers about using Dify"
icon: "circle-question"
---

Welcome to the Dify FAQ section. Here you'll find answers to the most commonly asked questions about using Dify.

## Getting Started

<AccordionGroup>
  <Accordion title="What is Dify?">
    Dify is an open-source platform for building AI applications. It provides a comprehensive set of tools and features to help you build, deploy, and manage your AI applications without extensive coding knowledge.
  </Accordion>

  <Accordion title="How do I get started with Dify?">
    To get started with Dify:

    1. **Sign up** for a Dify account at [dify.ai](https://dify.ai)
    2. **Create your first application** using our intuitive interface
    3. **Configure your AI model** by connecting to providers like OpenAI, Anthropic, or others
    4. **Test and iterate** on your application
    5. **Deploy** your AI application to production
  </Accordion>

  <Accordion title="What types of applications can I build with Dify?">
    You can build various types of AI applications with Dify:

    - **Chatbots** for customer service
    - **Knowledge base assistants** that can answer questions about your documents
    - **Workflow automation tools** that process data intelligently
    - **Content generation tools** for marketing and writing
    - **AI agents** that can perform complex tasks
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="What AI models does Dify support?">
    Dify supports a wide range of AI models including:

    - **OpenAI models**: GPT-4, GPT-3.5, and others
    - **Anthropic models**: Claude 3 and Claude 2
    - **Open source models**: Through providers like Hugging Face, Ollama
    - **Local models**: You can host your own models
  </Accordion>

  <Accordion title="How does Dify handle my data?">
    Data security and privacy are our top priorities:

    - **Your data remains yours** - we don't train on your private data
    - **Encryption in transit** and at rest
    - **SOC2 compliance** for enterprise customers
    - **GDPR compliance** for European users
  </Accordion>

  <Accordion title="Can I use Dify for commercial purposes?">
    Yes! Dify offers both:

    - **Open source version** with Apache 2.0 license for self-hosting
    - **Cloud version** with commercial plans for managed hosting
    - **Enterprise plans** with advanced features and support
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My AI application is giving incorrect responses">
    Try these troubleshooting steps:

    1. **Review your prompt** - Make sure it's clear and specific
    2. **Check your knowledge base** - Ensure relevant documents are uploaded
    3. **Adjust model parameters** - Try different temperature or top-k settings
    4. **Test with different models** - Some models work better for specific tasks
  </Accordion>

  <Accordion title="I'm experiencing slow response times">
    To improve response times:

    1. **Check your model configuration** - Some models are faster than others
    2. **Optimize your knowledge base** - Remove unnecessary documents
    3. **Use caching** - Enable response caching for frequently asked questions
    4. **Consider upgrading** your plan for better performance
  </Accordion>

  <Accordion title="How do I get support?">
    You can get support through:

    - **Community forum** - Connect with other Dify users
    - **Documentation** - Comprehensive guides and tutorials
    - **GitHub issues** - For bug reports and feature requests
    - **Email support** - For paid plan customers
    - **Enterprise support** - Dedicated support for enterprise customers
  </Accordion>
</AccordionGroup>

## Billing and Plans

<AccordionGroup>
  <Accordion title="What are the different pricing plans?">
    Dify offers several plans:

    - **Free tier** - Perfect for getting started and small projects
    - **Pro plans** - For growing businesses with higher usage needs
    - **Enterprise plans** - Custom solutions for large organizations
  </Accordion>

  <Accordion title="How is usage calculated?">
    Usage is typically calculated based on:

    - **API calls** to AI models
    - **Storage** for documents and data
    - **Active users** on your applications
    - **Custom features** depending on your plan

    For detailed pricing information, visit our [pricing page](https://dify.ai/pricing).
  </Accordion>
</AccordionGroup>

---

<Note>
  Need more help? Contact our support team or check out our [comprehensive documentation](../../../guides/).
</Note>