---
title: FAQ
version: 'English'
---

## 1. Document Import and Query Response are Slow, How to Troubleshoot?

Typically, the Embedding process after document upload consumes significant resources, which may cause slowdowns. Please check server load, switch logs to debug mode, or check Embedding response times.

## 2. How to Handle Abnormal Segmentation of Large Documents in Knowledge Base?

Please check the server's memory usage to determine if there are any memory leak issues.

## 3. Knowledge Base File Processing Shows "Queuing", How to Resolve?

This issue may be caused by a disconnection from the Redis service, preventing tasks from exiting. It is recommended to restart the Worker node.

## 4. How to Optimize Knowledge Base Content Retrieval for Applications?

You can optimize by adjusting retrieval settings and comparing different parameters. For specific instructions, please refer to [Retrieval Settings](/en/guides/knowledge-base/create-knowledge-and-upload-documents/setting-indexing-methods).

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